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Troubleshoot Guide
Failures
Possible Causes
Solutions
The product cannot
function normally
The air cannot be ducted
smoothly from the air
outlet
The machine makes noise
while functioning
The indicator light for filter
change is still flashing after
change.
The wind speed seems to
decrease
The air purifier gives out
an odor
1.There are problems in connection.
2.The filter cover is not properly
installed.
1.The plastic package of the new
filter is not removed.
2.The air outlet of purifier is blocked
by foreign matters.
1.Check if the plug is plugged into the
socket and if the power button is turned
on.
2.Reinstall the filter cover.
1.The inlet or outlet is blocked by
foreign matter.
2.There are foreign matters in the
air flue of the machine.
1.Please remove the plastic package
first.
2.Clean up foreign matters.
1.Please remove the obstructive
matters first.
2.Clean up the foreign matters.
The most frequently asked questions about this product are listed here. If you cannot find the solution to your question, please
contact our after-sales service department.
1.The filter reset button has not been
pressed.
1.Press and hold the filter button for
more than 3 seconds, and complete
the filter reset after hearing a prompt
tone “ding”.
1. The filter life has expired, or the
filter is blocked by hair.
1.Clean the dust and hair on the
surface with a vacuum cleaner;
change the failed filter.
1.The pollutant concentration may be
too high, and the filter may reach a
saturated state in advance.
1.The filter needs to be changed to
avoid secondary pollution.
Warranty
Email: [email protected]
1. When the reset button of filter
life lights up in red it prompts
that the filter needs to be
replaced.
2.Touch the on-off button to power
off, and unplug the machine.
3. Pull the filter cover out slightly.
4.Take out the filter cover.
5.Take out the failed filter in the
machine.
6.Remove the plastic film from
the new filter.
Filter replacement
7. Reinstall the new filter in
the machine.
8.Put the filter cover back
9.Plug in and touch the on-off
button .
Warranty & Support
Returns & Refunds
Jafanda products have a One Year warranty from the date of purchase and a Free Extended
One -Year warranty after registering your product with your order and purchase date via
www.jafanda.com/pages/warranty.
Jafanda always takes responsibility for all our products.
Jafanda always pays high importance to the customer's purchase experience and satisfaction.
If for any reason you are not fully satisfied with your purchase experience within 30 days, we
are happy to help with a replacement or refund.
For more detail, please visit our after-sales website page:
www.jafanda.com/pages/returns-refunds
Or scan below QR code using WhatsApp to join us After-sales Live Chat Service;
