TROUBLESHOOTING
& SOLUTIONS
9
Possible Causes:
1. The supply line is blocked
2. The flush button pushrods are
not contacting the flush valve.
3. The water supply valve is
closed.
Solutions:
1. You will need to turn off the
water supply and disconnect
the supply line. Also, inspect all
of the washers.
2. The length of the flush button
pushrod needs to be adjusted
as needed.
3. Open the water supply valve
by lifting the tank filler float
and let the toilet tank fill.
Problem 1:
The toilet is
not flushing
Possible Causes:
1. The drain socket flange is
loose.
2. The water supply hose is not
connected correctly.
Solutions:
1. Make sure that the bowl and
floor connection are
connected properly, and make
sure the toilet bowl is secured
correctly.
2. Disconnect and reconnect the
water supply hose. Plumbers
tape may be needed.
Problem 2:
The toilet leaks.
Possible Causes:
1. The supply valve is partially
closed.
2. There is clogging in the
strainer.
3. The water level in the toilet
bowl is too low.
4. The trapway and/or the vent
and/or the drain pipe are
partially clogged.
Solutions:
1. Fully open the supply valve.
Ensure that the water supply
line size is the correct size.
2. The strainer, inside the valve
shank, needs to be cleaned
(even if it is new).
3. Make sure the refill tube is
connected with the overflow
tube.
4. You need to eliminate the
obstruction. You may need the
assistance of a professional
plumber.
Problem 3:
The toilet flush
is weak.
Possible Causes:
1. The flapper and/or the flush
valve are deformed or worn
out.
2. The pushrods holding the flush
valve open are too long.
Solutions:
1. Turn off the water supply. Now,
replace the flush valve gasket.
2. Adjust the length of the
pushrod as much as needed.
Problem 4:
The toilet will
not shut off.
