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Trouble Shooting:
A) SPIDER AND INSECT WARNING:
Spiders and insects can nest in the burners during storage: these nests can cause fires inside burners or
beneath the grill. This is potentially hazardous: ALWAYS remove and clean the burners immediately after
bringing your grill out of storage, and regularly thereafter.
B) When to Inspect Your Burners:
Inspect the burners each time you use your grill, or immediately if any of the following conditions occur:
1. Yellow flames with burnt insect odor.
2. Temperature too low or heats unevenly
3. The burners make popping noises.
PROBLEMS
POSSIBLE CAUSE
SOLUTIONS
Torch Light pilot flame
will not light
Electrode deposited with cooking
residues
Use clean swab and alcohol to clean.
Electrode or wire damaged & no spark
Replace gas valve assembly
Electrode wire loose or fallen off
Reconnect electrode wire at gas valve
Plugged Torch Light orifice
Unplug orifice
Pilot outlet tube (flame tube) blocked
Check & clean tube of insects, nests, & debris.
Main Burner won’t light
after torch light lights
successfully.
Burner orifices plugged/caked with
residue.
Check and clean burners
Valve not delivering fuel (no gas flow)
Check that gas is turned on. If only one burner is
affected, replace one burner valve
Air Shutters set incorrectly
Re-
set burner air shutters per owner’s manual.
Burner incorrectly installed and
misaligned with valve orifice
Re-install burner correctly so that the orifice is
centered in the burner’s inlet.
Gas flow is intermittent
Clean/clear burners and main orifices
No Spark at rear burner
Dead battery in rear burner igniter switch
Replace battery by unscrewing switch cap
Inadequate Heat
Incorrect burner orifice size
Replace orifices and/or set shutter to match gas
type. (LP or Nat Gas)
Air Shutters set incorrectly
Re-
set burner air shutters per owner’s manual.
Gas valve hard to turn
Yellow or orange flame
with gas odor
Corrosion at valve stem
Remove knob and lube with penetrating oil
Incomplete combustion
Call your local dealer.
Low heat with knob in
“HI” position.
Gas hose bent or kinked
Smooth out the hose.
Yellow or orange flame
with gas odor
Burner or orifice blocked.
Clear blockage.
Low heat with knob in
“HI” position.
Flame Flare-ups
Low gas pressure
Call the gas dealer. (Check propane cylinder may
be nearing empty.
Grill not preheated
Preheat the grill for 15 minutes.
Excessive fat on meats
Cut off fat before grilling.
Temperature too high
Adjust
Flame Flare-ups
Flame out
Flame lifting
Excess Grease deposits
Clean
High winds
Turn up flames; keep watch so it does not go out.
Too high of a gas pressure
Call the gas dealer.
Flame out
Air Shutters set incorrectly
Re-
set burner air shutters per owner’s manual.
Flashback
Grease fire
Burner inlet blocked with debris
Remove burner and clean inlet
Grease accumulated in grease tray & cup
due to improper cleaning & maintenance.
Regularly inspect and clean grease pan and cup
to prevent grease accumulation.
