Please test under midday strong sunlight. Connect the solar panel, make sure there is no shadow cast on the panel. You can
unplug and plug for several times to see.
If E1500 can be recharged by AC charger well , it shows that there is nothing wrong with the E1500 and please check if there is
a problem with the solar panel.
When the power station has something wrong with AC/DC/USB Output, please hold the display power button and USB button
simultaneously for 13S above to reset the battery.
Please hold the display power button and USB button simultaneously for 13S above to reset the battery.
Customer Support:
If there are some problems with the power station, please feel free to contact us at
. Please send the
messages according to the template to move forward your issue more faster.
Amazon order number/ Web order issue + S/N code + Pictures / video if needed
Problem with Output（AC/DC/USB）
Problem With LCD Screen
When the power station has something wrong with input by using AC charger cable :
Check if the charger cable and the power station are reliably connected; whether the charger indicator light is on.
Check if the original charger is used.
Whether the charging indicator of the power station power supply is on and whether the screen displays the charging power.
Please try to use the provided car charging cable to charge to see.
This troubleshooting is also fit for DC input failure.
Using Jackery solar panel to charge the E1500:
Please kindly check if all connections are ok.
Please use the provided AC charger to charge to see.
Please use a soft cloth to remove the dust and dirt on the surface.
Please test under midday strong sunlight. Connect the solar panel, make sure there is no shadow cast on the panel. You can
unplug and plug for several times to see.
Using other brand solar panel to charge the E1500:
Please kindly check if all connections are ok.
Please use the provided AC charger to charge to see.
Please use a soft cloth to remove the dust and dirt on the surface.
Troubleshooting
Problem With Input (AC/DC)
Problem With Solar Charging
