8.
Troubleshooting
GN 9350
GN 9330
GN 9330 USB
Q: Nothing happens when I try to adjust the clear dialtone.
A: Make sure the base is set for telephone mode and the link is established (telephone
button’s indicator on base is fl ashing). Also ensure that the telephone is activated (handset is
off the hook or line button is pressed).
Q: I am getting a buzzing sound on my headset.
A: If the unit has been correctly set-up, your telephone may not be fully immune to the radio
signals the headset uses. To overcome this problem, move the headset base at least 30 cm away
from the telephone. On GN 9350, you may want to reduce the range of your unit instead.
GN 9350
GN 9330
GN 9330 USB
Q: My customers say they cannot hear me.
A: Ensure the base unit is in the correct system setting by adjusting the clear dial tone switch.
You should experience a high quality dial tone from the headset. Then call a friend and adjust
your headset’s microphone as described in the Guide for basic set-up and use.
For setting information on your telephone system, please also refer to www.gnnetcom.com/
gn9300/support.
GN 9350
GN 9330
GN 9330 USB
Q: When I press the talk button, the GN 1000 RHL lifts, but the call is not
connected.
A: Make sure that you are using the telephone’s handset port, and not the headset port
(if your telephone has one), when using a GN 1000 RHL for remote answering.
Q: I have heard there is a GN Netcom wireless headset which has no need for
a GN 1000 RHL to answer calls remotely.
A: Yes, this is known as the EHS (electronic hookswitch) feature on the GN 9350, which some
telephone systems support. Check with your supplier for compatibility with your phone, and/
or consult our support site at www.gnnetcom.com/gn9120/ehs-setup.
Q: I have moved desks at work. Is it possible to put my headset onto another base?
A: Yes, this is possible. The headset only needs to be paired to the new base. Just follow the
procedure as described in section 4.7 of this guide.
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