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9. Support
9.1 FAQ
View the FAQs on Jabra.com/help/elite4active
9.2 How to care for your earbuds
• Always store the earbuds in the charging case
and safely protected.
• To prevent the depletion of the battery
lifetime or capacity, avoid storing the earbuds
in hot or cold environments, such as a closed
car in summer, or in winter conditions.
• It is recommended to store the earbuds
between -20°C and 45°C (-4°F and 113°F).
• Do not store the earbuds for extended periods
of time without recharging them (max. three
months).
• If the earbuds or the charging case become
dirty, it is recommended to clean them with a
soft, lint-free cloth that has been dampened
with clean water.
• It is recommended to use a power supply
with 5V +-0.25V and maximum charging
current below 2A. It is not recommended to
charge the earbuds or charging case using a
wall charger with a higher voltage.