J5create JUD500 User Manual Download Page 39

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TROUBLE SHOOTING

If you have any questions about the use of the JUD500 ULTRA STATION, please follow the instructions below. If any
further assistance is needed, please visit our website or call j5 create support hotline.
Known Issues

Direct 3D is not supported under XP. It would be supported under Win 7 Aero mode.

General Recommendations

Incompatibilities exist when using other Video over USB Devices on a single system. Please ensure that all

other Video over USB drivers are uninstalled before continuing with j5 create installation.

Check to make sure that the device is plugged in correctly to the host system.

Make sure that the USB port that you are using is ULTRA STATION.

Unplug the USB cable of USB Display device and re-insert it.

Check to see that the monitor is connected correctly and is powered ON.

Make sure to restart your computer after the driver installation.

Try a different USB port and/or computer.

Unplug all other USB devices from the system.

Try connecting the USB cable of USB Display device directly to the computer instead of through a hub.

Reset/refresh/resynchronize your monitor.

Media Playback

During video playback on all platforms, please do not change the display mode, position or arrangement
of the video player window (such as dragging the video player window between the main display and
attached display). This may cause the video player to stop playing. We suggest stopping the video
playback, moving the window to the USB graphics device attached display and then selecting the video
clip to start playing.

Cursor movement is slower when the mouse hovers on the video region of the Flash player,

Downsizing your screen landscape lower than 50 % will help smooth out Jerky video playback for videos
running in Full Screen Mode,.

You may experience poor video performance on USB graphics devices with low spec PC systems.

Video rendering using hardware overlays is supported.

Some DVD playback software packages do not support playing on a second display adapter of any kind.
You may try to open the media player in the secondary display first before you start playing the DVD.

Your PC may lack certain media codec to support the playback of certain video formats. Please use the
link below to install license free media codec.

K- Lite:

http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

Video/Media players have different decoding capabilities under different display modes. For better
performance watching DVDs or certain video formats on the attached USB graphics display attached, it is
recommended to use the following license free software:

Media Player Classic

http://sourceforge.net/projects/guliverkli/

Others

Some graphics card, i.e. Intel, prevents other secondary graphics chipset from being set as the primary card.

As the result of this,

primary mode

might not work or the display maybe disabled.

If you have problems during the boot up process, start your computer in Safe Mode and uninstall the driver.
Hold the CTRL key until the Windows startup menu appears and select Safe Mode.

To verify the driver version that you installed, please click “Control Panel” → “Add or Remove Programs” to

check the program: USB Display Device (Trigger 2) 9.xx.xxxx.0159 (the number means the driver
version).Some limitation exists in different media player on file format support. We enclose our compliance
test result in the tables according to different operating system, main system graphics card/chipset, media
players, and the supported media format. It will be updated periodically with new version of media players
or our latest driver.