Copyright IXXAT Automation GmbH
iPCI-I XC16/PCI - Manual, V1.3
Appendix
10
5
Appendix
5.1
Support
For more information on our products, FAQ lists and installation tips, please refer
to the support section of our website information on current product versions and available updates.
If you have any further questions after studying the information on our website
and the manuals, please contact our support department. The support section on
our website contains the relevant forms for your support request. In order to fa-
cilitate our support work and enable a fast response, please provide precise in-
formation on the individual points and describe your question or problem in de-
tail.
If you would prefer to contact our support department by phone, please also
send a support request via our website first, so that our support department has
the relevant information available.
5.2
Returning hardware
To enable fast, correct processing of returns, please apply for an RMA number
before returning hardware using our on-line "RMA form", which you will find in
the Support section on our website.
After applying for the RMA number, you will receive a return delivery note from
us, which you should enclose with the return delivery. If returns are made with-
out an RMA number or a return delivery note, we reserve the right to return the
delivery at your expense. A detailed description of the RMA procedure can be
found in the Support section on our website.
5.3
Note on disposal of used devices
This product is subject to the ElektroG (electrical and electronic
equipment act) and is to be disposed of in accordance with this act.
The products of IXXAT that are subject to the ElektroG are devices
for exclusive commercial use and are marked with the symbol of the
crossed out garbage can.
Based on the B2B regulation, disposal is governed separately in the
Terms of Sale of IXXAT in accordance with § 10 para. 2 clause 3 of the Electrical
and Electronic Equipment Act (ElektroG) in the version of 16.03.2005.
When products supplied by IXXAT are no longer used, the customer is obliged to
dispose these products at his/her own expense. It is to be noted that, unlike pri-
vately used devices (B2C), they may not be disposed of at the collection centers of
public disposal contractors (e.g. municipal recycling centers). The statutory regu-
lations for disposal are to be complied with.
Summary of Contents for iPC-I XC16/PCI
Page 4: ......
