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Problems which may occur
1. The bracelet is connected successfully to Zeroner Health App, but the messages are not pushed.
A. iOS Devices
a. Go to Settings of iOS devices - Notifications and confirm if the features of “Show in
Notification Center” and “Show on Lock Screen” are turned on for Phone, Messages, Facebook,
Twitter, etc. as shown in the following Figure:
b. Go to the notification bar of the device, clear the received notifications. The notification center
of the device can only display the limited number of notifications. If the number of notifications
exceeds the scope can be displayed, then the notification will not be pushed
Note: When you test whether the push of an App can be received and displayed on the bracelet,
please do not leave the phone screen on the using interface of that App, and the corresponding
dialog interfaces cannot be opened on the PC client either.
c. All the above steps have been performed, but the bracelet still fails to give off the notifications.
Please confirm if the messages are displayed in the notification center of the phone. If they are not
displayed, then there will not be notifications in the bracelet.
B. Android Devices
a. After the bracelet has been successfully connected to Zeroner Health App. Check if the
“Message Push” in the App menu bar is turned on.
b. Find Zeroner Health App by going to the "Settings" - "Application Management" or other
application management program, and set all App permissions to read the device calls, messages,
etc. as "Allow".
c. If you have installed security software on your device, please set Zeroner Health App as trusted
App.
d. When receiving the messages push by the App, only when the notification bar of the device
displays the messages pushed can the bracelet receive messages and reminders.
e. When the above steps have been performed, there are still no message notifications, you can
reboot the device and then re-connect the bracelet to Zeroner Health App.
