13 - Troubleshooting
Warning
Under no circumstances should you try to repair the Smart TV Box by yourself,
as this will void the warranty. Do not open the Smart TV Box due to risk of
electric shock. If an issue occurs, first see the chart below before taking
the Smart TV Box for repair. If you are unable to remedy a problem by
following hints, consult your dealer for help.
Issue
Solution
Not Powering on
- check if the power adapter is properly connected
to the power and the smart TV box
- Press the power on the remote controller to turn
on the power.
No picture
- Re-connect HDMI cable or AV cable.
- Check if the TV is switched on and on the correct
video input
Distorted or no sound
-Adjust the volume
No response from the
remote
-Aim the Remote Control at the sensor on the Smart
TV Box.
-Reduce the distance between the TV and Smart Box.
Certain remote commands
do not work during
video playback
-Some commands may not be available during playback.
Refer to the user manual.
-Possibility of system halted, re-insert with power
adapter
No sound during video
playback
-Audio codec may not be supported by the Smartbox.
You can change to the supported audio on player
menu.
-Check the volume.
Smartbox cannot read
USB
-The USB flash drive format is not compatible with
the box.
-If the USB can not be read, please turn off the
Smart TV Box for 30 seconds and reboot.
Box slows down when
running USB drive
-Large file sizes on the USB flash drive will take
longer to read and display on the TV screen.
No sound with HDMI
connection
-Check the HDMI connection between the TV and the
box.
-Check your TV system setup
