ITS Telecom ADRA 1000 Installation And Programming Manual Download Page 6

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Table of Contents

4.2.3

Menus Handling ............................................................................................... 4-6

4.2.4

Busy Menu Handling........................................................................................ 4-8

4.2.5

Advanced Features ......................................................................................... 4-10

CHANGING THE OPENING GREETING ..................................................... 5-1

PROGRAMMING EXAMPLE ........................................................................ 6-1

SECTION II
ADRA 1000/2000 INSTALLATION AND PROGRAMMING

OVERVIEW OF ADRA 1000/2000................................................................. 7-1

7.1

Features and Services ....................................................................................... 7-1

DESCRIPTION AND INSTALLATION......................................................... 8-1

8.1

Physical Description......................................................................................... 8-1

8.1.1

Bottom Panel .................................................................................................... 8-1

8.1.2

Front Panel ....................................................................................................... 8-2

8.2

Installation........................................................................................................ 8-3

8.2.1

Installing the ADRA 1000/2000....................................................................... 8-3

DTMF PROGRAMMING................................................................................ 9-1

9.1

Entering and Exiting the Programming Mode .................................................. 9-1

9.2

DTMF Programming Commands ..................................................................... 9-2

EAR/ADRA Installation and Programming Manual

Summary of Contents for ADRA 1000

Page 1: ...EAR 1000 2 000 ADRA 1000 2000 Installation and Programming Manual...

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Page 3: ...EAR 1000 2000 and ADRA 1000 2000 Installation and Programming Manual Release 3 Version 3 February 2004...

Page 4: ...fective in workmanship or materials within a period of one year from date of shipment ITS Telecom shall repair or replace the product at its discretion Transportation will be the responsibility of the...

Page 5: ...ON AND INSTALLATION 3 1 3 1 Physical Description 3 1 3 1 1 Bottom Panel 3 1 3 1 2 Front Panel 3 2 3 2 Installation 3 3 3 2 1 Installing the EAR 1000 2000 3 3 4 DTMF PROGRAMMING 4 1 4 1 Entering and Ex...

Page 6: ...ND PROGRAMMING 7 OVERVIEW OF ADRA 1000 2000 7 1 7 1 Features and Services 7 1 8 DESCRIPTION AND INSTALLATION 8 1 8 1 Physical Description 8 1 8 1 1 Bottom Panel 8 1 8 1 2 Front Panel 8 2 8 2 Installat...

Page 7: ...9 2 9 2 2 PBX Parameters 9 4 9 2 3 Greeting Handling 9 6 9 2 4 Busy Menu Handling 9 7 9 2 5 Advanced Features 9 8 10 CHANGING THE OPENING GREETING 10 1 APPENDIX A EAR ADRA SPECIFICATIONS A 1 EAR ADRA...

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Page 9: ...g systems and PBX peripheral products The EAR 1000 2000 and ADRA 1000 2000 incorporate state of the art technology including DSP flash memory and SMT production This guide provides installation and pr...

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Page 11: ...SECTION I EAR 1000 2000 Installation and Programming...

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Page 13: ...through the analog ports and programmed by a touch tone telephone Figure 2 1 EAR 2000 General View 2 1 Features and Services The EAR 1000 2000 s features includes the following features Opening Greet...

Page 14: ...n Supervised The EAR 1000 2000 checks for a busy or answer signal before transferring the call to the extension Up to 9 minutes of recording time High quality recording Non volatile memory Flash memor...

Page 15: ...AR 1000 2000 are located in its bottom side panel The LEDs are located on the front panel The back panel has two indented holes for wall mounting 3 1 1 Bottom Panel 9VDC Line 1 Line 2 EAR 2000 Only Fi...

Page 16: ...extensions 3 1 2 Front Panel The following figure and table describe the function of the three LEDS on the front panel Set Day Night Holiday Figure 3 2 LEDs on the Front Panel STATUS DAY NIGHT HOLIDA...

Page 17: ...ate to place the two screws 2 Connect the RJ 11 connector on one end of the cables to the RJ 11 sockets on the bottom panel of the EAR 1000 2000 Connect the other end of the cables to one analog telep...

Page 18: ...one after another and then the LED indicating the status of the EAR 1000 2000 turns on 5 Call each EAR 1000 2000 line from any extension and verify the replay 6 Program the EAR 1000 2000 according to...

Page 19: ...ng mode To enter the programming mode 1 Call the EAR 1000 2000 Ext from any touch tone telephone 2 Wait until the EAR 1000 2000 answers and plays the opening greeting or plays a tone if no menu is rec...

Page 20: ...and 2 or to use the same greetings for these lines Refer to command 112 below 100 XX Beep Record where XX 00 Day greeting XX 10 Night greeting XX 20 Holiday Mode greeting XX 21 No answer greeting XX 2...

Page 21: ...ues 102 XX where XX Script message number Same as 100 Define the set of scripts to be used when the second line is called see also 100 Note For EAR 2000 only 112 X where X 0 Uses scripts 00 10 20 for...

Page 22: ...s 1 9 Line 1 Y 1 Line 2 Y 2 Operator ID digit When this digit is dialed during any script the caller is transferred to the operator See also 360 330 X where X Digit to be dialed by caller 0 9 0 Non Se...

Page 23: ...ber Ext 0 Flash Time 370 XXX XXX A 3 digit number 000 980 in steps of 20 ms 600 ms Busy disconnect and DTMF on off time 371 X YYYY where X 1 Busy off time X 2 Busy on time X 3 Disconnect off time X 4...

Page 24: ...gits 0 for Ext 4 for 7 for C 1 for Pause 5 for A 8 for D 2 for Flash 6 for B for Flash Ext Flash Flash 4 2 3 Menus Handling OPERATION COMMAND DEFAULT Transfer call to an extension at the end of the sc...

Page 25: ...XX Script message number Same as 100 Direct transfer to an extension Enables the user to directly dial an extension during playback of a script message 170 XX first digit s where XX Script message num...

Page 26: ...t value to reset in the script 4 2 4 Busy No answer Menus Handling OPERATION COMMAND DEFAULT Return to the opening greeting when caller dials return digit during playback of Busy No answer script 115...

Page 27: ...put the call on hold at the end of playback Note This option is valid only for the Busy menu script 22 Blind Transfer to a busy extension An immediate attempt is made to transfer the call to the exte...

Page 28: ...DTMF code or Call Progress tone detection This command is valid in Supervised transfer mode 220 X where X 0 Busy Answer detect using Call Progress tones X 1 Busy Answer detect using DTMF codes Note O...

Page 29: ...use the following DTMF combinations 4 for 7 for C 5 for A 8 for D 6 for B for Note This option is valid only if the ports assigned to the Ear 1000 2000 in the PBX are defined as VM ports Disconnectio...

Page 30: ...ord Password must include 4 digits Do not use the digits and This password cannot be disabled 1234 Change operator s password Used by the operator to change the opening greeting Day Night or Holiday 6...

Page 31: ...button on the EAR 1000 2000 front panel Set 2 Call one of the EAR 1000 2000 extensions and during the opening greeting dial 8 XXXX Y where XXXX Operator password default 1234 Y 0 Day Mode default Y 1...

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Page 33: ...al 1 Ext 440 For Marketing dial 2 Ext 450 For Management dial 3 Ext 460 For the operator dial 0 or wait on the line Night Opening Greeting Script 10 Welcome to ITS If you know the extension number you...

Page 34: ...Programming Example Extension Busy Greeting Script 22 The extension required is busy To stay on hold dial 1 For the operator dial 0 or wait 6 2 EAR 1000 2000 Installation and Programming Manual...

Page 35: ...ipt message 00 Day 120 00 1 440 Transfer the call to Ext 440 when the digit 1 is dialed during script message 00 Day 120 00 2 450 Transfer the call to Ext 450 when the digit 2 is dialed during script...

Page 36: ...1 Set all Ext except operator Ext to be semi supervised 350 2 0 Set operator Ext to be non supervised 180 1 When an Ext is busy place the call on hold if the digit 1 is dialed 125 22 At the end of scr...

Page 37: ...SECTION II ADRA 1000 2000 Installation and Programming...

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Page 39: ...es of PBX through their analog ports and can be programmed by a touch tone telephone Figure 7 1 ADRA 2000 General View 7 1 Features and Services The ADRA 1000 2000 has the following features Opening G...

Page 40: ...n Supervised The ADRA 1000 2000 checks for a busy or answer signal before transferring the call to the extension Up to 9 minutes of recording time High quality recording Non volatile memory Flash memo...

Page 41: ...the ADRA1000 2000 are located on its bottom panel The LEDs are on the front panel The back panel has two indented holes for wall mounting 8 1 1 Bottom Panel 9VDC Line 1 Line 2 ADRA 2000 Only Figure 8...

Page 42: ...extensions 8 1 2 Front Panel The following figure and table describe the function of the three LEDS on the front panel Set Day Night Holiday Figure 8 2 LEDs on the Front Panel STATUS DAY NIGHT HOLIDA...

Page 43: ...g on a wall close to the PBX 8 2 1 Installing the ADRA 1000 2000 Figure 7 3 describes the system installation Operator Console Central Office Single Line Telephones Digital Telephones 1 or 2 voice cha...

Page 44: ...ext connect the other end of the cable to an analog telephone line on the Main Distribution Frame MDF of the PBX see Figure 8 4 ADRA 1000 2000 Bottom Panel Main Distribution Frame of the BPX Line 1 4...

Page 45: ...ter the other then the LED indicating the status of the ADRA 1000 2000 turns on 4 Call each ADRA 1000 2000 line from any extension and verify a confirmation tone short beep 5 Program the ADRA 1000 200...

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Page 47: ...ing Mode The ADRA 1000 2000 does not handle calls when in programming mode To enter the programming mode 1 Call the ADRA 1000 2000 Ext from any touch tone telephone 2 Wait until the ADRA 1000 2000 ans...

Page 48: ...se the same greetings for both lines Refer to command 112 below Note In case of re recording it s recommended to first delete the existing message 100 XX Beep Record where XX 00 Day greeting XX 10 Nig...

Page 49: ...eeting 102 XX where XX Opening Greeting same as 100 Define the set of greetings to be used when the second line is called Note For ADRA 2000 only 112 X where X 0 Uses greeting No 00 10 20 for both lin...

Page 50: ...te When the required extension is the Operator or another extension 350 X Y where X 1 For all extensions except the operator s extension X 2 Operator extension only Y 0 Non supervised Y 1 Semi supervi...

Page 51: ...ce in ms 0100 3000 in steps of 20ms 0500 ms 0500 ms 0240 ms 0240 ms PBX Transfer code and Recall from Busy No answer code 380 X Code where X 1 Transfer code X 2 Recall from busy code X 3 Recall from n...

Page 52: ...operator s ext at the end of the Opening Greeting Operator Ext Is defined by command 360 125 XX where XX Opening Greeting number same as 100 Disconnect the call at the end of the Opening Greeting 140...

Page 53: ...e caller is put on hold for 10 seconds before trying to transfer the call again 180 where Puts the call on hold at the end of a Busy greeting message Blind Transfer to a busy extension An immediate at...

Page 54: ...ress tone detection 220 X where X 0 Busy Answer detect using Call Progress tones X 1 Busy Answer detect using DTMF codes Note This option is valid only if the ports assigned to the ADRA 1000 2000 in t...

Page 55: ...and A D Special digits for 4 for 5 for A 6 for B 7 for C 8 for D Note This option is valid only if the ports assigned to the ADRA 1000 2000 in the PBX are defined as VM ports Disconnection code 333 C...

Page 56: ...ge system administrator password 600 Old password New password Password must include 4 digits This password cannot be disabled Warning Do not use the or keys 1234 Change operator s password Used by th...

Page 57: ...ATION COMMAND DEFAULT Resetting the ADRA 1000 2000 Returns to default factory settings and deletes all opening greetings 654 XXXX XXXX System administrator password ADRA 1000 2000 Installation and Pro...

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Page 59: ...s 1 Using the button on the unit s front panel set 2 Dialing to one of the unit s extensions and when the current greeting is played using the following DTMF code 8 XXXX Y where XXXX Operator password...

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Page 61: ...00 VAC 25 Hz 100 K Ring Capacitor 0 47 F 10 On hook Impedance 50 VDC 40 Vac 25 Hz 3000 Ring Detect 27 to 100 VAC 16 to 60 Hz DC Resistance off hook 24 to 66 VDC 20 to 100 mA Impedance off hook 300 to...

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