900 MHz Belt-Clip Radio User’s Guide
29
Proprietary and Confidential
Troubleshooting
If you have a problem with your 900 MHz Belt Clip Radio, review
the appropriate troubleshooting steps listed below. After that, if the
problem remains unresolved, contact an Itron customer service
representative (e-mail: [email protected]; phone: 1 800 635 8725).
Problem
Possible Solutions
Battery does not
charge
•
Verify the connection and power to the
charging cradle (if used).
•
Check that the BCR is fully seated in
the cradle (if used). The BCR should
turn on when connected to external
power, and the
POWER
LED should
flash.
•
Check the cradle’s contact pins for
damage, and make sure they touch the
contacts on the bottom of the BCR
when you place the device in the
cradle. Replace the pins if they are
damaged (see
Replacing the Charging
Cradle’s Contact Pins
on page 22).
•
If charging through the USB cable, try
a different USB port on the PC. The
port may be bad or incapable of
providing sufficient current for
charging.
•
Check the battery charge information
through the mobile data collection
application on the handheld or laptop
data collector connected to the BCR.
Make sure there are no errors or
anomalies.
Battery power
drains quickly
•
Make sure the battery indicates a full
charge following an overnight charge
(see Power Indicator LED).
•
Typical useful life of the BCR battery
pack is between 300 and 500
charge/discharge cycles. Replace the
C
H A P T E R
7
