iTrack EGO Series, Installation, Operation And Maintenance Manual

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19. Guarantee
ITRack S.r.l. guarantees its product free from quality defects. It also guarantees for 18 months all the product’s
components starting from the date of shipment and when they are used in the following conditions:
1) When the temperatures of the panel or enclosure are no higher or lower than those indicated on the rating plate.
2) In circuits or systems that do not require cooling capacities higher than those indicated on the rating plate.
3) On premises where the temperatures are no higher or lower than those indicated on the rating plate.
4) On panels or enclosures with at least a minimum protection level of IP54.
5) When the instructions given in the “operating and maintenance” manual, provided with each single product, are fully
complied with. This guarantee does not cover any damage to the product due to:
a) using a type and quantity of gas in the cooling circuit different to that indicated on the rating plate.
b) using the product on unsuitable premises: where there is an acid or corrosive atmosphere.
For each component found to be faulty during the term of the guarantee, the manufacturer will, according to its
unquestionable judgement, repair and/or substitute the faulty components free of charge either at its factory or in one
of its authorised companies. Any additional expenses incurred for removing, handling and installation if required are
not payable by the manufacturer. Any maintenance work needed and requested by the customer care/of his premises,
even if it is during the term of the guarantee, will be billed according to the manufacturer rates. The products repaired
or substituted in no way modify the time the guarantee starts or ends. The manufacturer can in no way be held liable
except for repairing or substituting faulty products and if such products have to be redelivered it will be on a Carriage
Forward basis. It is the customer’s responsibility to see to the correct earthing, installation and power supply of the
product in compliance with current standards. Reference must be made to the current laws in force regarding liability
for damage caused by a faulty product, for which manufacturer is insured.
To benefit from the guarantee terms and relative product information it is essential to have the purchase document
and the serial number of the product which you will find on the rating plate. The rating plate is printed on plastic and
the writing will remain for a long time even on premises and in environments where conditions are particularly bad.
ATTENTION: the guarantee is automatically invalidated if the product is tampered with in any way.
20. Assistance service
ITRack S.r.l.
Viale Alcide De Gasperi, 19/B 36061 – Bassano del Grappa (VI) - ITALIA
e-mail: info@it-rack.it
Before contacting the Manufacturer Assistance Service, ensure you have:
A. The full machine code number;
B. The serial number of the machine;
All requests for assistance must be sent to Manufacturer in writing, by email or fax.
WARNING: The equipment can only be returned to Manufacturer on request and after agreement by the Manufacturer
itself.