Chapter 7 Alerts
This chapter describes M-Switch Alerts and how the Alert Viewer View is used.
7.1
Alerts Overview
M-Switch Alerts are generated from Isode Events and represent information items which
have been configured as requiring the attention of an Operator. See
M-Switch Administration
Guide
for a description of Isode Events. The complete set of Isode Events is provided here:
https://www.isode.com/Documentation/isode-events/index.html
The Alerts View is opened from the View
→
Alerts menu option or by clicking on the
Alerts icon in the Welcome View.
There can only be one Alerts View in MConsole; if one instance is open and you try to
create a new one, the existing one will be shown.
The alerts shown in Alerts View are almost entirely driven by external events, that is,
MConsole is not trying to determine if a certain condition is met or not before notifying
the user: it expects some external entities to generate standard Isode events that it can then
monitor. Alerts can come from multiple local or remote M-Switch servers.
There are three sources of events that are shown in the Alerts View:
• events taken from local Isode log files
• events taken from one or more Isode SOM Servers
• internal MConsole events
The Alerts View allows the administrator to configure the type of alert notification based
on the Isode Events which are listed in the Isode Events Catalogue. This is done with the
build-in Alert Configuration Editor.
To understand the Alerts View, it is important to be familiar with the Isode Event Catalogue
and the configuration of logging in general. Refer to the section
M-Switch Administration
Guide
for more information.
There are seven Alerts Groups defined. Each Alert Group has a number of Alert Actions
associated with it, for example playing a sound, showing an error window or raising the
MConsole window. By selecting the right Alert Group for an Isode Event, the administrator
is able to select what type of alert is required for each Isode Event.
A new Alert Daemon, documented in
M-Switch Administration Guide
can monitor multiple
M-Switch installations (via the SOM protocol) to generate alerts, which are then displayed
by the Alerts View. The Alert Daemon is capable of generating alerts based on message
age, number of messages queued and many other parameters. Flexible rule configuration
based on priority, channel and sender is available, as well as control of the frequency with
which events are generated for a given status.
Alerts
18
M-Switch Operator's Guide
