6
7. Troubleshooting
Symptom
Cause
Remedy
Radio shows “DEV
INIT”
Connect device is
initializing
This only occurs the first time the
Connect is powered on or after it has
been reset. It may take up to one
minute for the device to initialize. Once
this process is over you can begin
Connect operation.
Radio shows iPod
not connected
iPod cable is not
connected to iPod or
Connect; the iPhone
is not paired via
Bluetooth
Verify the USB docking cable is
plugged into the Connect and the
iPod. If you are using Bluetooth mode
make sure that the device is paired
with the Connect.
I don’t see iPod,
iPhone, or iPad
artist or song
information on the
screen
You are in Bluetooth
mode.
Switch to IPODBT mode using the
mode select menu.
USB Device is not
recognized
Device must be
formatted to FAT32
Use a PC to format device to FAT32
Phone is not
recognized as a
USB device
Phone is not set to
disk drive mode or
does not support
the mass storage
protocol.
Disconnect and reconnect the phone.
Immediately set the phone to disk
drive mode when prompted. If the
phone does not give you a disk drive
mode option, this means that it does
not support the mass storage protocol.
These devices can only be used
through the Bluetooth or auxiliary
modes.
My tablet will not
stay connected via
Bluetooth.
The tablet does not
support the hands
free profile (HFP)
hands free profile
The connect requires that the paired
device support the hands free profile
(HFP). If your tablet does not support
this type of connection it can only be
used through USB or auxiliary mode.
