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Product Version 1.0 | Revision A | Released 2022-2-21
TROUBLESHOOTING
Problem
Potential cause(s)
Remedies
Fixture does not respond or appears to
be off.
No power to the fixture.
Confirm that the power is switched on, confirm that the cables
are plugged in.
Main fuse is blown.
Contact your local SGM dealer or [email protected].
Fixture suddenly turned off.
Power was turned off.
Check the power supply, switches and breakers.
Fixture suddenly stopped responding.
The DMX console was disconnected/tampered with.
Inspect the DMX console and connections.
DMX cables were disconnected.
Inspect DMX cables.
Fixture operates irregularly/abnormally.
DMX cable polarization is inverted (pin 2 + 3).
Reverse the polarity.
DMX link is not terminated.
Install a XLR 120ohm DMX termination at the end of
the DMX link.
Corrupted DMX cable.
Replace or repair defective cables and/or connections.
The fixture operates an internal program.
Go to MENU → MANUAL → STOP PROGRAM.
A corrupted fixture generates noise/disruptions on
the DMX link.
Track and isolate the corrupted fixture.
“Firmware not loaded” in display (POI n.a.)
The RFD is malfunctioning.
Contact your local SGM dealer or [email protected].
Color is uneven in low output
The minimum values are out of calibration.
Contact your local SGM dealer or [email protected].
The SGM Calibration Data set has been lost.
Contact your local SGM dealer or [email protected].