Isabella Vizit, User Manual

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FAQs
about Vizit & VizitMe.com
How do I start my frame?
Refer to pg. 7.
How do I turn it off?
Just press the power button once.
Refer to pg. 6.
What’s that little circle on the
front side of my Vizit frame?
It’s not a button! It’s a window for the
light sensor. Refer to the Energy Saver
setting on pg. 21.
How do I activate my
account?
Refer to pg. 8.
How do I upload photos?
Refer to pg. 9.
Why aren’t I receiving photos
from my friends?
Make sure you have invited the correct
email address and/or mobile number.
You can add a second email address,
too.
How many friends can I
invite?
As many as you want!
How do I know my Vizit has
received a new photo?
You’ll see a New Photo popup
message on your frame each time
new photos arrive. Tap this message
to see a quick slideshow of the new
photos. If the New Photo popup does
not appear, check the Settings option
in the Carousel Menu. Refer to pg. 10.
If you’re away from your Vizit, you can
have an email sent to you whenever a
photo is sent to your frame. Check the
Notification settings in your VizitMe.
com account. Refer to pg. 36.
How do I navigate my Vizit
frame?
Tap the screen anywhere and then
the Carousel Menu will appear. Refer
to pg. 11. Tapping the screen with your
fingertip or fingernail works best.
How do I pause on one
photo?
During a slideshow tap the photo that
you want to pause, the Carousel Menu
will appear but then fade away after
10 seconds and the photo will remain
paused. To resume the slideshow, just
tap the display again.
How do I exit the Gallery?
Select a photo or wait 30 seconds for
the slideshow to resume.
How do I block a sender?
An inappropriate photo that enters
your frame can be deleted. To prevent
receiving more photos from this friend,
tap the Block menu on the Carousel
and then choose the friend to block
(refer to pg. 19) or login to VizitMe.com
and block that friend (refer to pg. 33).
How do I delete photos?
From your frame, refer to pg. 15. From
VizitMe.com, refer to pg. 30.
Troubleshooting
Vizit Frame
What if I don’t see anything
on my display?
Make sure that the AC adapter is
plugged in to your frame and a wall
outlet, and that your frame is turned on
(refer to pg. 7). Tap the display, in case
the Energy Saver has put it to sleep
(refer to pg. 21). If you still don’t see
anything, there may not be any photos
on the frame—check your VizitMe.com
account.
What if I the status light
doesn’t come on?
Has your photo plan been
discontinued? Check your VizitMe.
com account. Otherwise, the frame is
searching for a cellular connection to
VizitMe.com. Wait for the frame to find
service, or try moving your frame to a
new location. Contact us if you need a
coverage map.
What if new photos aren’t
arriving?
Your frame might be idling to save
power. Tap the screen and your
frame will check VizitMe.com for new
photos.
What if my Vizit freezes?
Unplug your Vizit momentarily, then
plug it back in again. This will restart
the frame. Don’t worry, you won’t
lose any photos, since they’re all on
VizitMe.com.
How to I restore the original
settings?
Press and hold the power button
for 5 seconds, until the status light
begins to blink slowly. This will restore
the original settings in the Settings
menu, and also prompt you to
recalibrate the touchscreen.
How do I completely reset
my frame?
Press and hold the power button
for 20 seconds, until the status light
begins to blink quickly. This will restore
the original settings in the Settings
menu, Unlock a Locked frame (refer
to pg. 20), delete all photos on the
frame, and prompt you to recalibrate
the touchscreen. Once this is complete,
your photos from VizitMe.com will start
reloading. This will not change your
VizitMe.com account or photo plan.
If you really want to delete all photos,
remove the photos under My Frame in
your VizitMe.com account first (refer to
pg. 28 and 30).
WARNING : Completely resetting
your frame may consume a significant
allowance of your photo plan
depending on the number of photos
on your My Frame page that will be
resent to your frame.
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