22
iRobot Roomba 500 Series
Troubleshooting
Roomba will tell you something is wrong with a two-tone “uh-oh” sound. A narrated
voice will tell you there is an issue when you try to start a cleaning cycle.
Refer to the chart below to resolve Roomba’s problem.
If the problem is not resolved, visit www.irobot.com/support.
Roomba says
Likely cause
What to do
Remove and clean
Roomba’s front wheel
The front wheel
is stuck
Roomba is stuck or something is
wrapped around the front wheel.
Remove and clean hair and debris from
Roomba’s front wheel.
Inspect and clean Roomba’s
cliff sensors
Roomba’s cliff
sensors are dirty
Wipe off Roomba’s cliff sensors with a
dry cloth.
Inspect and clean Roomba’s
drive wheel(s)
A drive wheel is
stuck
Roomba is stuck or something is
wrapped around a drive wheel. Clean
Roomba’s wheels, push them in and out
and confirm that they turn freely.
Please remove and clean
Roomba’s brushes
The main brushes
cannot turn
Turn over Roomba. Remove and clean
Roomba’s brushes. (see pg. 20)
Please clean Roomba’s side
brush
The side brush
cannot turn
Turn Roomba over and clean the side
brush. Remove the sidebrush with a
screwdriver to thoroughly clean it.
Charging Errors 1-10
Roomba has a
charging error
Contact iRobot Customer Support.
Error 1-10
Roomba has an
unspecified error
Contact iRobot Customer Support.
