User Guide
Trouble-
shooting
Check for solutions to common problems.
1. The device won't turn on.
The battery may need to be recharged. Charge the device
for at least one hour and try again.
Reset the device and try again. (See Page 4.)
2. The device will not charge when connected to a computer
via 5-pin micro-USB cable.
Connect to the computer using the 5-pin micro-USB cable.
Connecting to the computer via a micro USB cable will
not charge the product.
Use the 5-pin micro-USB cable to connect the adapter.
3. The computer won't recognize the device or an error
occurs when connected.
Use a USB port on the back of the computer.
Check if the 5-pin micro-USB cable is connected correctly.
Check if the device connects properly on a different com
puter.
4. The screen turns off repeatedly.
The screen turns off automatically after a defined period
to reduce battery consumption. Set the time at [Menu -
Settings - Power - Screen Timeout].
5. The screen does not display images properly.
Check the screen for debris.
6. There is no sound, or there is static/interference.
Check that the volume setting is above [0].
Check that the earphones are plugged in properly and
make sure debris isn't obstructing the port connection.
Verify that the music file is not corrupted.
Miscellaneous
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