STATUS
POSSIBLE CAUSE
REMEDY
Not powering on
Battery has no charge .
Please charge battery .
Battery not properly assembled .
Please make sure battery clicks into
place .
Device is connected to the charger .
Please unplug charger .
Still in Safety Lock mode .
Please hold Menu ON/OFF button for
3 seconds to unlock .
Low suction
Battery power is low .
Please charge battery .
Filter is clogged .
Please clean or replace .
Dust cup is clogged .
Please remove dust .
Won’t charge
Charger is not plugged into the power
outlet .
Please make sure charger is plugged
in .
Charger plug isn’t fully plugged into the
charging port .
Please make sure charger is firmly in
place .
Battery not assembled correctly .
Please make sure battery clicks into
place .
Battery is dirty .
Please remove battery and clean
terminals with a rag .
Stops during operation
Battery Level light is ON while
running
Charging time varies based on conditions and lengths of use .
Charging may take up to 5 hours
If charged for more than 5 hours and indicator light is still on, please contact
IRIS USA, Inc . customer service .
Decreased running time on full
battery
Device was charged in a high
temperature area .
Please charge in recommended
temperature conditions .
Battery has lost ability to hold charge .
Please replace the battery .
Vacuum and charger heat up while
charging
Temperature rise is caused by the current . This is normal .
Vacuum body heats up while running
Temperature rise is caused by the battery heating up from use . This is normal .
Not running, but dust sensor is on
Sensor is coated in dust .
Please clean sensor (P8) .
Running, but dust sensor is off
Significantly lower suction .
Please clean or replace filter, and
empty contents from the dust cup .
SPARE PARTS
Please purchase replacement parts from IRIS USA, Inc .
Mesh Dust Filter, (3 PC)
Should be replaced every 6 to 12 months depending on frequency of use .
If broken or damaged, please replace .
Model number: CF-FS1
Exhaust Filter, (4 PC)
Should be replaced every 2 years . If broken or damage, or if poor
ventilation or abnormal odors occur, please replace .
Model number: CF-FH1
Battery
Should be replaced when operating time greatly decreases .
If broken or damaged, please replace .
Model number: CBN-1420WP (white)
CBN-1420B (brown)
TROUBLESHOOTING
Before making repairs, please read the following content carefully to fix common problems .
Problems that could not be resolved .
Please contact the dealer of purchase or IRIS USA, Inc . Customer Service .
Warning:
Do not disassemble, repair or modify the product yourself . Any other servicing should be performed by any
authorized service representative .
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