The end of the massage
Troubleshooting
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Children are forbidden to use this machine.
In addition, children or pets are not allowed to
play on the machine body, or climb up the legs,
foot massage part, seat, backrest or armrest.
Otherwise, it may cause accidents or injuries.
Every time when you finish the use of it, slide
the power switch to the position “o” (off), and
unplug the power plug.
Otherwise, it may cause accident or injury due
to child’s mischief.
Ensure there is nothing in the legs massage part
Slowly remove the legs from the legs massage
part
Press the back lifting up key on the controller to
retract the legs massage part to the original
position.
Retract the foot massage part to the original
position.
Cut off the power.
Method to retract the legs massage part:
For security, be sure to put your legs away after used.
Put the controller back to the
bracket.
If the fault still exists after that, contact the shop from which you bought the product.
For safety, the massage wheels will possibly stop upon a too
large external force during use.
For safety, the product will stop upon an obstruction or a too
large force.
If all marks and buttons on the remote controller begin to flicker, it suggests
an extreme abnormality. In this case, turn off the power switch and turn it on
about 10 seconds later.
If the massage wheels stop again, adjust your sitting posture and do not lean
on the backrest completely. (Users, particularly those heavier than 100
kilograms, should follow relevant precautions.)
If all contents and buttons are flickering and the backrest or the footrest has
stopped, turn off the power supply and turn it on about 10 seconds later and
then operate the product.
If the head is not in contact with the headrest, or the back is not in contact
with the backrest, the shoulder position in body type detection will possibly
be lower than the actual position. Sit in the deepest position of the product,
lean your head on the headrest and operate from the beginning again.
It is not a fault but a normal phenomenon because the product is provide
with a massage core allowing alternate beats of the massage wheels.
To avoid accidents, contact an authorized service center.
The power line is disconnected.
Due to the heater structure, the product will still feel warm shortly after
heating because of the residual heat.
If a single part is continually massaged even after the heating function is
disabled, you will feel increasingly warmer.
The power switch is not turned on.
No program is selected after ON button on the remote controller is pressed.
The massage wheels stop
during use
(The product beeps and all icons and
buttons on the remote controller
flicker and then go out.)
The product cannot tilt, or the
footrest can not be raised or
lowered
(The product beeps, the running light
on the remote controller go out and
the product stops)
The massage wheels cannot
reach the shoulders or the
neck
The left and right massage
wheels have different heights
(intensities)
The product cannot run at all.
The product cannot cool down
even if the Dual-temperature
function is disabled
The product is damaged
The power line or the power
plug had abnormal heating
Upper body (the neck to the waist)
massage
Lower leg/Foot massage
After a fault happens, inspect and try the corresponding method below.
If above solution are not applicable, kindly refer to “Product Warranty Card” and contact
service center.
Fault
Cause and elimination method
authorized
