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14

15

a. This could indicate that the

Holder is not fully charged.

Place the Holder in the

Pocket Charger and wait until

it is fully charged. It takes up 

to 5 minutes to charge.

b. Check that the Pocket 

Charger is switched ON and is 

charged enough.

c. If none of the above, perform a reset of the 

system, to do so please go to troubleshooting 

#5

.

If the problem remains, please contact customer care.

a. If you puff rapidly, the duration will be shorter as

the Holder firmware is designed for 6 minutes or 14

puffs, whichever comes first. Try to pace yourself

between puffs.

b. When you activate the Holder, wait for the solid

green light before using it, you can then enjoy a

HEATSTICKS

 for 6 minutes or 14 puffs, whichever

comes first.

c. It might be time to replace your Holder as the 

battery may have reached its end of lifecycle.

TROUBLESHOOTING

7

9

The light is red on my Holder. 

The 

HEATSTICKS

 duration is too short? 

8

The 

IQOS

 does not work properly in 

extreme temperatures. 

If your 

IQOS

 device is exposed to extreme 

temperatures for a certain period of time, it might 

stop working until it is back within normal ambient 

temperatures. In the case of extreme temperatures 

try to keep it in your inside pocket to protect it.

CUSTOMER CARE & AFTER 

SALES SERVICE.

Toll free number:

 0800 304 4033 

Website:

 www.iqos.ca

Smartphone & Tablet App:

 from the App Store 

and Google Play. 

Summary of Contents for A1402

Page 1: ...U S E R G U I D E...

Page 2: ...touch this product if it becomes wet or immersed in any liquid Do not drop this product or subject it to strong shock Never attempt to touch the Holder Heater Blade this may cause personal injury or...

Page 3: ...ight s indicates it is malfunctioning or defective Lid Opening Button 1 Holder Heater Blade Cleaning Button 2 Power Button To switch ON OFF 3 Charging Port Use the provided cable and AC Power Adaptor...

Page 4: ...IQOS The Holder is charged and ready for use remove it from the Pocket Charger 1 2 3 GET S TARTED CHARGE Solid Green Press for 3 seconds Insert the HEATSTICKS into the Holder up to the printed line as...

Page 5: ...he last 30 seconds or last 2 puffs after which it will automatically switch off 3 To remove a HEATSTICKS from the Holder first slide the cap as shown below and then remove It is normal to notice some...

Page 6: ...u can either use the IQOS Cleaner or the IQOS Cleaning Stick or one after the other to clean the Holder Make sure the Holder is switched OFF before cleaning it Avoid contact of any IQOS cleaning acces...

Page 7: ...ous HEATSTICKS is stuck in the Cap use the pin from the IQOS Cleaner or a paper clip then push the tobacco out as shown below To avoid this from happening again see page 9 step 4 1 2 3 Check alignment...

Page 8: ...ivate the Holder wait for the solid green light before using it you can then enjoy a HEATSTICKS for 6 minutes or 14 puffs whichever comes first c It might be time to replace your Holder as the battery...

Page 9: ...fice your local household waste disposal service or the location where you purchased the device The local importer of the device will provide for the financing of the treatment and recycling of waste...

Page 10: ...IQOS HEETS and HEATSTICKS are registered trademarks of Rothmans Benson Hedges Inc and are imported by Rothmans Benson Hedges Inc and 2016 Copyright ATTENTION This product must not be sold to minors...

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