LIP-8002E/2AE User Guide
25
4.
Handling
4.1
Call Transfer: Sending a call to a different destination
You can send an active call to another station or other
resource of the system, using
Call Transfer
. You can
screen the transfer with the receiving party (
Screened
Call Transfer
) or complete the transfer without
screening (
Unscreened Call Transfer
).
Transferred calls, internal or external, are placed in
Transfer Hold
. These calls will receive Music on Hold
(
MOH
) and will recall if not answered in a timely manner.
If an
Unscreened Transfer
call encounters an error or
DND, it may immediately recall at your Station.
DSS/BLF buttons may be used to transfer calls.
To Transfer an active call:
•
While on an active call, press
TRANS
/
PGM
,
•
Call the transfer party,
•
Unscreened Call Transfer - Hang-up,
OR
•
Screened Call Transfer - When call is answered or Splash
tone is heard, announce the call and then hang-up.
4.2
Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one
of several holding states. In System Hold, other non-
restricted stations may pick-up the call. In Exclusive
Hold, only the holding station may pick-up the call.
The system is assigned a preferred hold type (System
or Exclusive). You may override this
Hold Preference
by pressing the
HOLD
/
SAVE
button twice.
There are also user operations such as pressing a
DSS
/
BLF
button that will place a call in
Automatic Hold
.
Calls will remain in the held state for a period and then
recall the user. This
Hold Recall
is provided with a
different ring signal. If not answered in a timely manner,
the Attendant will receive
Attendant Hold Recall
.
To Place a call on Hold:
•
Press
HOLD
,
4. Call
Handling
