IPC B02200769, User Manual

Page: 159 / 186

11.3 Diversion
When incoming dial tone line and intercom calls cannot be answered, the calls can be diverted to
another resource. This helps to ensure that important calls are not missed.
Diversion can be programmed by users (with appropriate privileges) or in the UMS by an administrator.
Only one diversion for the same extension and diversion condition can be turned on at one time.
Enabling diversion for the same extension and an identical or overlapping condition cancels the previous
setting.
Voice mail is a diversion. If you already have the voice mail feature configured and you configure
different diversion settings, you will override the voice mail settings.
Note
•
It might be necessary to enable both line and intercom diversion to ensure that all calls to a user are
diverted. Depending on administrative settings, a user can have different personal and intercom
extensions.
•
Only line calls can be diverted to voice mail.
•
When configuring a new diversion, first configure a diversion button for voice mail.
There are two types of diversion:
•
Intercom (ICM) Diversion
: For information refer to Intercom diversion (ICM) on page 160.
•
Direct Dial Inward (DDI) Diversion
: For information, refer to Direct Dial Inward (DDI) Diversion on
page 161.
You can set the following conditions for diverting ICM (intercom) or DDI (Direct Dial Inward) calls:
•
No Diversion
- All incoming calls go to the extension. When hands-free mode is available, they can
be answered automatically.
•
Immediate
- Calls divert immediately to the assigned destination with no notification to the original
called party.
•
Busy
- Calls divert to the assigned destination when one of the following is true: (1) hands-free mode
is enabled and the user is on a call; (2) hands-free mode is enabled and a call is pending; or (3) hands-
free mode is disabled.
An incoming line call to a busy extension is not forwarded if the system setting for the extension is to
return a Busy response to the calling party.
•
Ring/No Answer
- Calls divert to the assigned destination if there is no answer after the specified
time period, when Do Not Ring is enabled, or when hands-free mode is disabled. Calls pend for a
preset amount of time when this condition is enabled.
•
Busy/Ring/No Answer
- Calls divert when the device is busy or there is no answer after the specified
number of rings, when Do Not Ring is enabled, or when hands-free mode is disabled. Calls pend for a
preset amount of time when this condition is enabled.
•
Dual Divert
- This condition is available for DDI calls only. Set Busy calls to divert to one destination
and Ring/No Answer calls to divert to another destination.
There are two ways to configure diversion on the turret:
• As a User Setting
•
As a one-button diversion
11.3: Diversion 159
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide