IPC B02200769, User Manual

Page: 161 / 186

•
No Diversion
•
Immediate
•
Busy
•
Ring/No Answer
(RNA)
•
Busy/Ring/No Answer
(BRNA)
5. In the
Divert To
field, enter the extension number where the call should be diverted to.
The
Enable
button becomes active.
6. Tap
Enable
.
All intercom calls to you will be diverted based on the diversion type you selected.
Note
When you set diversion, the setting does not persist through log off/log on by default. It persists only if
your administrator enables it.
11.3.2 Direct Dial Inward (DDI) Diversion
Users can divert incoming dial tone line calls from their extensions to another destination. Using line
diversion, calls can be diverted from a user’s extension to any phone number or another extension.
This feature is also known as call forwarding .
Diversion can be preprogrammed in each user’s profile. If a user has the necessary privileges, the user
can also program diversion through their device. Each diversion button is specific to a line, diversion
type, and diversion destination. Bear in mind that a line diversion configuration can be changed by many
end users. This is because a line-based resource is shared across users and any one of them with
privileges can change the diversion for it.
The number of times the call can be diverted is set through Unigy administration. After a maximum
number of diversions that are not answered, a caller is diverted to a destination, depending on
administration settings.
11.3.2.1 Configure DDI diversion from Settings
You can enable Direct Dial Inward (DDI) diversion to divert a line call from an end user's extension to
another extension or phone number.
11.3: Diversion 161
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide