11
Problem
Cause
Solution
I enabled headphone
monitoring, but I hear
only sounds from the
room or no sound at all.
Your headphones may
have a built-in
microphone.
Don't use headphones with a built-in microphone,
like headphones used for phone conversations or
the headphones typically included with an iOS
device or other Apple products. Doing so will
prevent your iOS device from recording your
intended sound source (from your ION product).
I'm experiencing poor
sound quality.
Turntables:
Cartridge
connection is not
secure.
Make sure the cartridge is securely connected to
the tonearm.
Turntables:
Vinyl
record is dirty or
scratched.
Dust off and gently wipe the surface of the record
before playing it.
To ensure the best possible sound quality, we
recommend using ION's Vinyl Alive cleaning kit to
clean your records before recording. Visit
www.ionaudio.com/vinylalive
to purchase it.
Turntables:
Stylus may
be worn.
If your stylus is over a year old or has been used
extensively, it may be broken or worn. Contact
the ION Audio parts department to purchase
another stylus.
Tape players:
Tape
heads may be dirty or
magnetized.
Use a standard tape cleaning or demagnetizing
kit to clean or demagnetize the tape heads.
I can't hear anything
when I play music in the
app's built-in music
player.
The volume slider is too
low.
Increase the volume by sliding the volume slider
to a higher setting, or use your iOS device's
hardware volume up/down buttons.
The dock on your iOS
device is still connected
to something (computer,
sound source, etc.)
Disconnect anything connected to your iOS
device's dock then close and re-open the app.
