SI-PEX20148 4
FAQ
Question
:
“I installed the device but the connected drives are undetectable.”
Answer
: You must manage the Virtual Disk partitions of the connected drives.
Navigate to Disk Management utility.
(Start button > Right-click Computer > Manage > Disk Management)
The Disks may need to be initialized to MBR/GPT.
Once confirmed, continue.
You may see the health of the disks you connected to be black.
This means the Disks are offline or has unallocated data.
Right-click the name of the Disk# and select 'online' to initialized disk.
Right-click the black Health data to create a 'simple volume' which creates a
partition for the OS to see.
Question
:
“Do I need to connect the card to the PSU via Molex connection?”
Answer
: Yes, this device must be connected to the PSU to operate properly. If this
device is not supplied additional power the USB ports may not function.
Question
: I installed the card but it is not recognized in my system?
Answer
: Try reseating the card into another PCIe slot if available. If that fails try
updating the motherboard/BIOS. Also ensure that any optional system updates
have been applied.
Question:
I installed the card and the drivers but the device is still not working?
Answer:
Uninstall the device and drivers from the system. Reinstall the device
and, manually install the drivers.
