Invoxia LWT1_IVX_001 Faq Download Page 16

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Problem with our servers July 8th and 9th
2020

Julien



22 days ago



Updated

We are currently experiencing difficulties on our servers.
All our teams are actively working to solve this problem.

The repercussions on the use of our services include:

- Server error 500 during installation (between July 8, 6
pm and July 9, 2 pm.)

- The tracker location is not updated in the Invoxia GPS
application.

- The location takes time to update in the Invoxia GPS
application.

- Battery level does not update in the application

- Lack of movement alert and zone alert

Connection problem on the Android
application

Summary of Contents for LWT1_IVX_001

Page 1: ...u need to charge it beforehand For that please follow this step to step guide below The tracker uses a USB cable in order to charge example below You can use the USB cable in 2 ways to charge your tra...

Page 2: ...cker is charging 1 When the tracker is charging the LED stays turned on 2 When the tracker is fully charged the LED will turn off Please note When you long press the button the LED and buzzer are acti...

Page 3: ...Android If you have other questions on the Invoxia s GPS Tracker please click here If your inquiry concerns other products please visit our Help Center If you are an iOS user please read this article...

Page 4: ...Click on Contact us Choose the type of request you wish to submit enter your message and then click on send...

Page 5: ...You will receive a confirmation by email...

Page 6: ...How to contact support from the app iOS Caroline...

Page 7: ...on the Invoxia s GPS Tracker please click here If your inquiry concerns other products please visit our Help Center If you are an Android user please read this article If you are encountering issues o...

Page 8: ...Click on the icon located on the top right side Click on Feedback...

Page 9: ...Select the subject and type your message...

Page 10: ...When you are done typing click on Send...

Page 11: ...Your email will then be displayed on your smartphone this will summarize your inquiry and some details linked to your user profile then click Send...

Page 12: ...You will receive a confirmation by email...

Page 13: ...vWhat is the average battery life of the GPS Tracker Karine...

Page 14: ...if you Tracker travels in a dense urban environment with many Wifi networks your tracker will consume less battery power than if it is in a less dense environment beyond the reach of Wifi networks cou...

Page 15: ...coverage at this address https objenious com reseau Hilly forested or mountainous areas do not allow optimal use of the Invoxia GPS Tracker Why is there a button on the Tracker Caroline 2 years ago U...

Page 16: ...he repercussions on the use of our services include Server error 500 during installation between July 8 6 pm and July 9 2 pm The tracker location is not updated in the Invoxia GPS application The loca...

Page 17: ...e of the tracker positions and the impossibility to connect to the application Timeout The problem is now solved but requires a small manipulation on your part You need to update the Invoxia GPS appli...