12
www.InvisibleFence.com
Troubleshooting
Need additional help? Contact your local Invisible Fence
®
Brand dealer. Call 1-800-578-3647
or visit
www.InvisibleFence.com to find your local dealer.
Indoor Shields
®
Plus does not
appear to work
•
Check for low battery (audible chirp once every 30 seconds
and flashing LCD). If low battery is indicated, plug the AC
adapter into the unit and charge for 2 hours.
•
Check/replace the Power Cap
®
Battery in the Computer Collar®
unit.
•
The Indoor Shields
®
Plus transmitter power could be
completely drained. Apply power to the Indoor Shields® Plus
transmitter using the AC adapter to verify operation.
•
If using AC adapter for power, check connections.
•
Check the Computer Collar
®
unit fit to ensure posts have direct
skin contact.
•
Ensure the Computer Collar
®
unit is programmed properly
to the Indoor Shields
®
Plus transmitter
LCD is black
•
Operating the Indoor Shields
®
Plus transmitter in direct sunlight
may cause the LCD to overheat and turn completely black. The
LCD will return to normal when the temperature drops below
150
º
F/65
º
C.Operating the transmitter when the LCD is black
will not damage the device.
Range is too low
or too high
•
Check for low battery (audible chirp once every 30 seconds
and flashing LCD). If low battery is indicated, plug the AC
adapter into the unit and charge for 2 hours.
•
Adjust the Indoor Shields
®
Plus transmitter to increase/
decrease signal field range. See Step 3 on page 7 (Adjust signal
field range).
•
Metal objects may distort the transmitter’s range. Consider
alternate location for the Indoor Shields
®
Plus transmitter.
Computer
Collar
®
Unit
does not seem
to deter pet
•
Check/replace the Power Cap
®
Battery in the Computer Collar
®
unit and check collar fit.
•
Check the signal field range on the Indoor Shields
®
Plus
transmitter.
•
Ensure the training posts are removed from the Computer
Collar
®
unit after training
Computer
Collar
®
Unit fails
to sound
warning beep
•
Check/replace the Power Cap
®
Battery in the Computer Collar
®
unit.
•
Ensure the Computer Collar
®
unit is set to same Indoor Shields
®
Plus transmitter CHANNEL setting. See Multi-Area Avoidance
Section on page 9.
