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1-800-221-2099 • HearingHelp.com
If your hearing aid is:
WHISTLING (FEEDBACK)
1. Turn the volume down, it may
be set too high (pg. 8).
2. Use program setting #3 (pg. 9).
3. Check that your eartip is
inserted correctly (pg. 7).
4. Try a different size eartip (pg. 6)
or call customer service for
other options.
5. Verify that the tubing is attached
correctly and is in good condition. If
the tubing is damaged, it should be
replaced (pg. 5).
6. Your Apollo may briefly whistle
when a hand, hat or other object is
near it or when you are inserting and
removing the hearing aid.
1. Check that the battery is inserted
correctly (pg. 4).
2. Try a fresh battery.
3. Clean your Apollo, microphone ports,
and eartip (pg. 10).
4. If your Apollo goes dead periodically,
but comes on after several hours of
rest, the problem may be a build-up
of humidity. Try storing it in a DryAid
dehumidifier when not in use. Call
toll-free to order.
If your Apollo requires service, send it to:
Hearing Help Express
1714 Sycamore Rd • PO Box 586 • DeKalb, IL 60115-0586
If your hearing aid is:
WEAK, DISTORTED, DEAD
1. Call 1-800-221-2099 for
authorization before returning
your hearing aid for repair.
2. Enclose a note with your name,
address, phone number and a
description of what is wrong with
your device.
3. Pack your device securely in a
sturdy box. (Do not mail your
hearing aid in an envelope,
they could be destroyed during
shipment). We recommend
insured mail or UPS for your
protection.
Troubleshooting your Apollo
Service
