Page 33
November 2021 Version 3.0
www.fuellock.ca
Fuel Lock device shows an (!)
mark in the top right corner of the
screen and won’t connect.
Ensure the antenna connector is connected to the J3 terminal on the
modem. The antenna is located above the main circuit board and
attached to the back of the window.
Once this is done cycle the power to the device by switching the breaker
on and off. You should notice ain the top right corner when the device is
successfully calling in.
No fuel volume readings on the
device screen or in the Fuel Lock
app (flow meters connected to
Fuel Lockand dispensing fuel)
• In the Fuel Lock app, ensure you have created a tank and selected the
proper flow meter and flow meter port from the drop-down menu
under “Tank Configuration”.
•
Ensure that you have purchased a compatible flow meter from our
list on
www.fuellock.ca
.
• Ensure all connections have been made as per the Electrical and
Instruction Manual (Section: Flow Meter Electrical Overview). On
most Flow Meter connections points you should be reading either
0VDC or 5VDC when the pumps are sitting idle and see a varying
pulsing voltage between 0-5VDC when dispensing fuel. These volt
-
ages can be read by a multimeter on the bottom terminals of the flow
meter board inside the Fuel Lock device. (Pump 1, Pump 2, Pump 3,
Pump 4). If connected properly, a liter count will start to display on the
Fuel Lock screen.
Note: Please consult a licensed electrician to troubleshoot and
read these voltages.
Not receiving text messages or
push notifications when employ
-
ees are filling.
• Ensure notifications are turned on in notification settings and mobile
phone settings. Also ensure additional mobile numbers are entered
under notifications settings to receive text alerts.
• Ensure notifications are turned on for each individual employee (under
“edit employee”).
Receiving notifications and liter
amounts for my administrator
when the administrator hasn’t
unlocked or filled from Fuel Lock.
If you are using a mechanical meter on your Fuel Lock system, please
refrain from resetting the dial when the device is in a locked state. Spin
-
ning the reset dial has been known to input false readings into fuel man
-
agement systems.
Not resetting the dial has no impact on the accuracy or functionality of
the Fuel Lock device.
Troubleshooting
Issue
Solution
