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250

PO

S  AVE THESE INSTRUCTIONS

(250PO)  SPA (JET + HARD WATER)  ENGLISH  7.5” X 10.3”  PANTONE 295U  06/12/2015

English

TROUBLESHOOTING

Page 20

PROBLEM

CAUSE

SOLUTION

NO DISPLAY/SPA 
CONTROL UNIT DOES 
NOT WORK

•  Spa is unplugged or off.
•  Control panel cable plug loose.
• Power failure.
• GFCI/RCD tripped.
• GFCI/RCD broken.

•  Ensure the spa is plugged and switched on.
•  Ensure the control panel cable plug is 

fi

 rmly  

  attached to the control base receptacle.
•  Check power source.
•  Reset the GFCI/RCD.
•  Contact Intex Service Center.

HOUSEHOLD CIRCUIT 
BREAKER TRIPPED

•  Circuit breaker under rated.
•  Overloaded circuit breaker.
•  An electrical fault in the line.

•  Ensure correct circuit breaker rating.
•  Provide a dedicated circuit breaker feeding the spa 
  electrical outlet only.
•  Contact a qualify electrician to correct the electrical fault.

NOT HEATING
PROPERLY

•  Temperature set too low.
• Dirty 

fi

 lter cartridge.

•   Water temperature decreasing during  
  heater STANDBY mode.
•  Heating element failed.

•  Increase the temperature and attach the spa cover.
•  Clean or replace the 

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 lter cartridge in time.

•  If heater is in STANDBY mode, press the 

fl

 ame button 

    twice to heat up the water to the set temperature.
•  Contact Intex Service Center.

JET FUNCTION DOES
NOT WORK

•  Jet pump is too hot.

•  Turn off and unplug the spa. Let it cool down and  
  restart all over again.
•  If problem persists contact Intex Service Center.

JET OUTPUT IS WEAK

•  Low water level.
•  Obstruction in the suction inlet inside the tub.
•  Jet nozzles clogged or dirty.
•  Jet nozzles plumbing pipes damaged.

•  Add water between MIN and MAX level.
•  Ensure suction inlet is not covered or blocked.
•  Clean any dirt inside the jet nozzles.
•  Contact Intex Service Center.

JET AIR CONTROL 
KNOB NOT WORKING

•  Jet nozzles clogged or dirty.
•  Control panel jet air

fl

 ow hose loose or damaged.

• Jet 

air

fl

 ow plumbing inside the spa tub damaged.

•  Clean any dirt inside the jet nozzles.
•  Ensure the jet air hose in the control panel 

(3)

 is not 

  damaged and securely attached. Replace if needed.
•  Contact Intex Service Center.

FILTRATION PUMP 
NOT WORKING

• Dirty 

fi

 lter cartridge.

•  Filtration inlet and/or outlet clogged.
•  Filter pump motor failed.

•  Clean or replace the 

fi

 lter cartridge in time.

•  Check and clean 

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 ltration inlet and outlet regularly.

•  Contact Intex Service Center.

WATER NOT CLEAN

•  Cartridge assembly not properly attached. 
• Insuf

fi

 cient 

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 ltering time.

• Dirty 

fi

 lter cartridge.

•  Improper water maintenance.
•  Filtration inlet and outlet clogged.

•  Ensure the cartridge assembly is properly attached.
• Increase 

fi

 ltration time.

•  Clean or replace the 

fi

 lter cartridge in time.

•  Keep the spa water properly sanitized. Refer to the 
  chemical manufacturer’s instructions.
•  Check and clean 

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 ltration inlet and outlet regularly.

PUMP CONNECTORS ARE 
NOT LEVEL WITH THE SPA 
CONNECTORS

•  One characteristic of PVC is that 
  it changes shape, which is normal.

•  Elevate the pump with wood or another type of  
  insulated material to bring the pump’s connectors  
  level with the spa’s connectors.

TUB HAS A STRANGE 
SHAPE

•  Expanded internal air pressure by 
 strong 

sunshine.

•  Do not expose the product under direct sunshine.
•  Check the air pressure and release air if necessary. 
  During very hot weather, you must check to see 
  whether it is necessary to release some air. This is to 
  avoid any possible damage to the tub.

TUB LOSES AIR 
PRESSURE

•  Air valve cap loose.
•  Air valve base loose.
•  Hole, cut or split on spa tub.

•  Ensure air valve cap is securely closed.
•  Fill up the spa tub with air then make sure the air valve base is 
    tighten, see “Spa Tub Air Valve Fastening” section.
•   Put liquid soap and water in a squirt bottle and spray on seams. If 
    there is a leak it will bubble. After you 

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 nd the leak, clean and dry the 

    leaking area, then apply the repair patch that comes with your spa.

LEAKING BETWEEN 
SPA TUB CONNECTORS 
AND CONTROL UNIT 
CONNECTORS

•   Spa control base inlet/outlet connections  
  not securely tight.
•   Spa control base inlet/outlet o-ring 
 missing/dirty.

•   Tighten inlet and outlet connections.
•   Coat the o-ring with petroleum jelly for water proof.
•   Remove grid from inside spa with a screwdriver, ensure inlet/ 
    outlet O-ring is in place, clean and not damaged.

SPA IS TOO NOISY 
IN FILTRATION MODE 
ONLY

•   Control base components not securely   
   attached.
•  Control base ground not level and 

fi

 rm.

• Spa 

fi

 lter motor failed.

•  Ensure control panel, back cover and all inlet/outlet  
  are securely connected.
•  Ensure ground is level, 

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 rm and smooth.

•  Replace the failed 

fi

 lter motor with a new one.

Summary of Contents for PureSpa SPJ-H-10-2

Page 1: ...nd boats available at fine retailers or visit our website Due to a policy of continuous product improvement Intex reserves the right to change specifications and appearance which may result in updates to the instruction manual without notice For illustrative purposes only IMPORTANT DO NOT RETURN PRODUCT TO STORE To purchase parts and accessories or to obtain non technical assistance visit www inte...

Page 2: ... if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the in...

Page 3: ...ration section WARNING CHILDREN SHOULD NOT USE SPAS OR HOT TUBS WITHOUT ADULT SUPERVISION DO NOT USE SPAS OR HOT TUBS UNLESS ALL SUCTION GUARDS ARE INSTALLED TO PREVENT BODY AND HAIR ENTRAPMENT PEOPLE USING MEDICATIONS AND OR HAVING AN ADVERSE MEDICAL HISTORY SHOULD CONSULT A PHYSICIAN BEFORE USING A SPA OR HOT TUB PEOPLE WITH INFECTIOUS DISEASES SHOULD NOT USE A SPA OR HOT TUB TO AVOID INJURY EXE...

Page 4: ...ded for this purpose Risk of Electric Shock Do not permit any electric appliance such as a light telephone radio or television within 5 feet 1 5 m of a spa or hot tub Risk of Electric Shock Do not use the spa when it is raining thundering or lightning A wire connector is provided on this unit to connect a minimum 6 AWG 13 3 mm2 solid copper conductor between this unit and any metal equipment metal...

Page 5: ...tors or converter plugs to connect unit to electrical supply provide a properly located outlet Do not attempt to plug in or unplug this product while standing in water or when your hands are wet Do not leave the spa empty for extended period of time Do not expose the spa under direct sunshine Adequate drainage system must be provided around the spa to deal with overflow water Do not allow the wate...

Page 6: ...nglish Page 6 PARTS Before assembling your product please take a few minutes to check the contents and become familiar with all the parts NOTE Drawings for illustration purpose only Actual product may vary Not to scale 8 21 5 22 1 6 3 4 12 13 15 16 20 14 23 7 A B 9 10 11 18 17 19 26 25 A B 2 27 28 24 ...

Page 7: ...ad and follow all instructions save these instructions for future reference REF NO DESCRIPTION QTY PART NO 1 CONTROL BASE 1 12091 2 SPA FILTER MOTOR 1 11887 3 CONTROL PANEL INCLUDED 4 1 11936 4 CONTROL PANEL BOLT 3 11786 5 PRESSURE GAUGE 1 11741 6 CONTROL PANEL BOLT WRENCH 1 11053 7 SPA INFLATION HOSE 1 11830 8 SPA CONTROL INLET OUTLET O RING 2 11788 9 SUCTION FITTING 2 11785 10 SPA DRAIN PLUG 1 1...

Page 8: ... Install a ventilating system to prevent excess condensation moisture in the room Additional requirements for outdoor installation Spa owners may need to comply with local or states laws relating to childproof fencing safety barriers lighting and other safety requirements Contact your local building code enforcement office for further details Make sure the surface is level flat smooth and strong e...

Page 9: ...Control Unit Assembly 1 Connect the control panel 3 cable plug into the receptacle on top of the spa control base and screw in the plug cover firmly by hand see drawing 1 Note Spread the ground cloth with the bubbles facing down over the cleared area where you intend to setup your spa 2 Screw the control panel bolts 4 with the provided bolt wrench 6 to secure the control panel see drawing 2 3 Plug...

Page 10: ... pump turn on the pump to inflate until the air bladder is firm to the touch but not hard see drawing 7 2 Disconnect the inflation hose 7 from the the valve and the electric air pump 3 Close and recess the inflation valve NOTE If there is a need to add some air to the spa tub wall or spa cover air bladder after they have been setup refer to above Inflate the Spa Tub Wall and Inflate the Spa Cover ...

Page 11: ...damaged WARNING Never pour water with a temperature higher than 104 F 40 C into the spa directly It is recommended to fill the spa tub with lukewarm water for quick heating and energy saving 5 Place the spa cover and spa air bladder pre installed in spa cover over the spa tub and make sure the spa cover buckles are locked using the key provided after pulling the buckled straps tight IMPORTANT Insp...

Page 12: ...you hold these buttons down the values will rapidly increase or decrease The new and desired temperature setting will remain on the LED display for 5 seconds to confirm the new value NOTE The default temperature is 68 F 20 C NOTE Temperature adjustment ranges from 68 F 20 C to 104 F 40 C NOTE Recommend not to set the water temperature more than 100 F 38 C Water Filter Button This button turns the ...

Page 13: ...o low If the ambient temperature is below 39 F 4 C we recommend not to use the spa Turn off and unplug the control unit add some warm water to raise the spa water temperature above 41 F 5 C then press the button to heat up the water to the desired temperature If problem persists contact Intex Service Center E95 Water temperature too high Turn off and unplug the control unit When the water has cool...

Page 14: ... housing assembly back onto the spa tub wall 2 Change the spa water every 2 3 months or it becomes cloudy and proper water chemistry does not clear it up See Spa Tub Drainage and Spa Tub Cleaning sections for details 3 Use spa chemicals to maintain proper water chemistry Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty 4 All occupants must...

Page 15: ...on cloudy water shorter filter heater runs eye skin irritation high chlorine demand Calcium Hardness CaCO3 refers to the amount of calcium and magnesium dissolved in the water Result if too low Difficulty balancing water corrosion of metal components eye skin irritation and water foaming Result if too high Scale formation cloudy water eye skin irritation difficulty balancing water and filter heate...

Page 16: ... you can also add 0 269 Lb 121 g of sodium bisulfate or 0 101 qt 96 ml of muriatic acid If the reading is more than 240 ppm you can add sodium bisulfate or muriatic acid to the water drop by drop until the test strip indicates a 240 ppm reading then add 0 528 Lb 238 g of sodium bisulfate or 0 202 qt 192 ml of muriatic acid NOTE After adjustment retest the water after 24 hours and adjust again if n...

Page 17: ...d with a softener mix the spa hard water with the soft water according to the water volume ratio chart to lower the calcium hardness Initial level 1000 ppm 500 ppm 350 ppm 250 ppm Desired level 100 ppm Water Volume Ratio Vhard water Vsoft water 1 9 1 4 2 5 2 3 Lowering Calcium Hardness Using Soft Water Raising Calcium Hardness If the calcium hardness level in the spa water is lower than 100 ppm ad...

Page 18: ...ion to wipe away any soil or stains on the inside of the spa wall Rinse thoroughly before refilling with clean water IMPORTANT Do not use steel wool hard brushes or abrasive cleaners Spa Tub Air Valve Fastening Check the spa tub air valve for leakage and tightness before use If air is leaking from the air valve use the provided wrench 22 to tighten the air valve as follow 1 Make sure the spa tub i...

Page 19: ...b in the sun for an hour before folding 5 Fold the spa tub loosely and avoid any sharp corners to prevent damage or leakage to the spa tub liner 6 Prepare additional new cartridges for next time use 7 Store the spa tub and accessories in a dry temperature controlled between 32º 104 ºF 0º 40ºC storage location 8 The original packing can be used for storage STORAGE Spa Tub and Cover Air Bladder Repa...

Page 20: ...iled Clean or replace the filter cartridge in time Check and clean filtration inlet and outlet regularly Contact Intex Service Center WATER NOT CLEAN Cartridge assembly not properly attached Insufficient filtering time Dirty filter cartridge Improper water maintenance Filtration inlet and outlet clogged Ensure the cartridge assembly is properly attached Increase filtration time Clean or replace th...

Page 21: ...ranty shall be brought before an informal dispute settlement board and unless and until the provisions of these paragraphs are carried forth no civil action may be instituted The methods and procedures of this settlement board shall be subject to the rules and regulations set forth by the Federal Trade Commission F T C IMPLIED WARRANTIES ARE LIMITED TO THE TERMS OF THIS WARRANTY AND IN NO EVENT SH...

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