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Omvia Media Server M100 Installation Guide

60001024, Third Edition

Summary of Changes

The major revisions to this document are summarized below:

•

Added an overview chapter about the function of the Omvia Media
Server.

•

Added installation and reference information for the Omvia Media
Server M130 (Compaq ProLiant DL 320 Server).

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Summary of Contents for Neoware m100 - Mobile Thin Client

Page 1: ...Omvia Media Server M100 Installation Guide 60001024 Third Edition...

Page 2: ......

Page 3: ...Omvia Media Server M100 Installation Guide Document No 60001024 Third Edition...

Page 4: ...of Dell Computer Corporation Compaq and ProLiant are registered trademarks of Compaq Computer Corporation No part of this document may be reproduced without the written permission of Intervoice Inc An...

Page 5: ...w accurate did you find the information in the document to be Very Accurate Accurate Somewhat Accurate Not Accurate When you need to find information where is the first place you usually look Table of...

Page 6: ......

Page 7: ...other warranty provisions to which the parties have agreed Intervoice Inc does not warrant the use of the Omvia Media Server for any purpose other than as a voice enabled information solution Intervoi...

Page 8: ......

Page 9: ...n Access viii Web Site viii Entire Documentation Set viii Site Preparation and Installation Document Set viii Product CD ROMs viii Hard Copy Documents ix Related Intervoice Documents x Related Vendor...

Page 10: ...hecklist 2 4 Unpacking the M110 2 5 Installing the M110 2 6 Mounting the Slide Rails 2 7 Installing the M110 in the Rack 100 2 10 Routing and Connecting the System Cables 2 11 Installing the Omvia Med...

Page 11: ...l Modules Overview 1 3 Figure 1 2 Omvia Media Server within the Intervoice IQ Environment 1 4 Figure 1 3 Omvia Media Server within the Intervoice J2EE Environment 1 5 Figure 2 1 Omvia Media Server M11...

Page 12: ......

Page 13: ...previously known as the Optima 5U rack and how to install the M130 in an Omvia Media Server Rack 500 It also specifies where to locate additional documentation for the M110 and M130 models The Omvia...

Page 14: ...x Chapter 1 Overview Describes the Omvia Media Server and the different models of the Omvia Media Server M100 Chapter 2 Installing the Omvia Media Server M110 Explains how to install the Omvia Media S...

Page 15: ...at pdf files HTML Help chm files Adobe Acrobat pdf Files The Adobe Acrobat Reader with the Search tool plug in enables viewing and full text searches of pdf documents Use Adobe Acrobat Reader with Sea...

Page 16: ...se an applicable document category or type in a keyword to search To find a list of what documents have been uploaded to the Web recently view the Web Upload Report in the Document Update category Sit...

Page 17: ...ence Doc number 60001187 Notifier Quick Reference Doc number 60001130 Nuance 7 Quick Reference Doc number 60001134 Omvia Media Server M200 ISS 500 Quick Reference Doc number 60001157 Omvia Media Serve...

Page 18: ...Installation and Maintenance Guide Doc Number 60000835 Explains how to install and connect components in the Omvia Media Server rack formerly called the Optima 5U connect peripheral devices connect a...

Page 19: ...e the power supply and install a SCSI drive Also describes how to troubleshoot the Dell PowerEdge 1650 and provides a list of system messages Dell also provides an online source of its documentation t...

Page 20: ...ter Enter a command at a Windows command prompt Note These commands are not case sensitive Edit Paste Save Select Edit from the menu bar choose Paste and then select Save from its menu Symbol Name Des...

Page 21: ...01024 Third Edition About This Document xiii Technical Support Intervoice wants its customers to be satisfied with its products To obtain customer support contact RealCare at 800 955 4688 or 972 454 8...

Page 22: ......

Page 23: ...hat contains a CPU RAM a floppy drive a CD ROM drive Ethernet connections and a hard drive This document is written for staff responsible for installing and maintaining the Omvia Media Server This cha...

Page 24: ...Edition Summary of Changes The major revisions to this document are summarized below Added an overview chapter about the function of the Omvia Media Server Added installation and reference information...

Page 25: ...hance content personalization while providing a consistent reliable voice interface regardless of end user devices The Omvia Media Server adapts to multiple architectural and business needs supporting...

Page 26: ...ce IQ Environment Telephone Network Voice hardware ASR TTS are all integrated into IVR may be multiple servers Call flow UI company s business logic voice files reside on IVR Data integration logic to...

Page 27: ...ervice Agents Enterprise Application Software Application Server Internet PSTN Wireless Call flow UI company s business logic voice files reside on application server Data integration logic to back en...

Page 28: ...tegration Module RealSpeak text to speech Omvia Speech Integration Module Speechify text to speech Central Alarm Server CAS Media Manager InnerView Global version 3 Windows NT systems only Database Se...

Page 29: ...g the Omvia Media Server M110 This chapter explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100 In this chapter About the M110 2 2 Installation Checklist 2 4 Unpacking...

Page 30: ...al 18 GB hard drives floppy drive CD ROM drive dual Ethernet connection Up to sixteen M110s can be installed in a rack depending on the configuration Figure 2 1 Omvia Media Server M110 System specific...

Page 31: ...phone cabling or near the PBX used by the system Specifications The environmental dimension and power specifications for the M110 are listed below Equipment Installation Do not install the equipment i...

Page 32: ...es Determine whether any equipment was damaged in shipment Save all boxes for exchanging components during upgrades Mounting the Slide Rails refer to page 2 7 Install the cage nuts Mount the slide rai...

Page 33: ...an Intervoice representative immediately 3 If the M110 is covered by a protective film remove the film 4 Verify the contents of the box against the packing slip included with each unit 5 Save all box...

Page 34: ...ut M110 connections LED indicators SCSI drive installation specifications system features and system setup see the Dell PowerEdge 1650 User s Guide located on the Dell Product Documentation CD ROM For...

Page 35: ...10 cage nut in the middle position on the mounting rail on each side Install two M6 cage nuts in the remaining positions on both sides Note The middle cage nut position must be between two wide spaces...

Page 36: ...via Media Server M100 Installation Guide 60001024 Third Edition a On the front the rack install the top and bottom screws b On the back of the Rack 100 install the three screws Top screw Bottom screw...

Page 37: ...Third Edition Installing the Omvia Media Server M110 2 9 Installing the M110 4 Attach the inner slide rails to each side of the M110 by pulling and then releasing the latch The rails are spring loade...

Page 38: ...Installing the M110 in the Rack 100 To install the M110 in the Omvia Media Server Rack 100 follow these steps 1 Insert the M110 into the slide rails 2 Slide the M110 all the way into the rack 3 Tighte...

Page 39: ...Omvia Media Server M110 Connections 2 Tie the cables and attach them to the mounting rail Mouse Keyboard Ethernet Power 1 Video Power 2 redundant For additional information about connecting the system...

Page 40: ......

Page 41: ...g the Omvia Media Server M130 This chapter explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500 In this chapter About the M130 3 2 Installation Checklist 3 4 Unpacking...

Page 42: ...18 GB hard drive floppy drive CD ROM drive dual Ethernet connection System specifications may change Contact your Intervoice representative for the latest specification information For more in depth...

Page 43: ...g or near the PBX used by the system Specifications The environmental dimension and power input specifications for the M130 are listed below Equipment Installation Do not install the equipment in dire...

Page 44: ...Save all boxes for exchanging components during upgrades Mounting the Slide Rails Refer to the following documents included with your Compaq components Compaq ProLiant DL320 Server Setup and Installat...

Page 45: ...an Intervoice representative immediately 3 If the M130 is covered by a protective film remove the film 4 Verify the contents of the box against the packing slip included with each unit 5 Save all box...

Page 46: ...ompaq documentation 1 Mount the slide rails 2 Install the M130 in the Rack 500 3 Route and connect the system cables To install the Omvia Media Server M130 Compaq ProLiant DL 320 in the Omvia Media Se...

Page 47: ...n and services anytime anywhere Omvia Media Server M100 A 1U rack mountable application server that is capable of supporting many of InterVoice Brite s server dependent features Omvia Media Server M11...

Page 48: ...d call handling applications and advanced services Compaq 10000 Series Model 10642 Rack The rack platform can contain a combination of Omvia Media Server components such as M130s M410s and M450s Omvia...

Page 49: ...ion access viii formats vii Intervoice vii E environmental specifications 2 3 3 3 F features 1 6 figures list of iii G general note xii H HTTP hypertext transfer protocol 1 3 I information symbols use...

Page 50: ...st 3 4 specifications 3 2 Omvia Media Server Rack 100 defined Glossary 1 installing M110 2 10 Omvia Media Server Rack 500 3 2 defined Glossary 2 Omvia Media Server Zone 4 Compliant Rack 100 defined Gl...

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