Intermec CN2G User Manual Download Page 75

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Chapter 3 — Developing and Installing Applications

CN2G Handheld Computer User’s Manual

Cold boot your CN2G. For help, see “Cold Booting the
CN2G” on page 74. A dialog box appears telling you that it is
updating the PSM. When this process is complete, the CN2G
cold boots again and installs the files.

After the CN2G cold boots, the Refreshing the File System
dialog box appears. Your CN2G is loaded with the new PSM
files.

Remove the SD card.

Summary of Contents for CN2G

Page 1: ...CN2G Handheld Computer User s Manual ...

Page 2: ...ntermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech CrossBar Data Collection Browser dcBrowser Duratherm EasyCoder EasyLAN Enterprise Wireless LAN EZBuilder Fingerprint i gistics INCA under license InterDriver Intermec Printer Network Manager IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower TE 2...

Page 3: ...005 Added support for the 802 11b g radio Added instructions for removing the battery and inserting an SD card Added new icons to the screen icons table Revised the WPA and 802 1x security configuration instructions to make it clear that you load a user and root certificate on your CN2G only if you plan to select TLS as your authentication Changed the Radio Power Management default to Enabled Fast...

Page 4: ...iv CN2G Handheld Computer User s Manual ...

Page 5: ...g the CN2G Handheld Computer 2 What s New 3 Using the Battery 3 Installing and Charging the Battery 4 Removing the Battery 6 Maximizing Battery Life 7 Checking the Battery Status 7 Using the Keypad 8 Using the Touch Screen 9 Using the Touch Screen and Stylus 9 Understanding the Desktop 10 Using ScanDemo 10 Using Transcriber 12 Understanding the Screen Icons 13 Calibrating the Screen 13 Understandi...

Page 6: ...rity 35 Using WPA Security 36 Configuring WPA Security With Funk Security 37 Configuring WPA Security With Microsoft Security 39 Using 802 1x Security 41 Configuring 802 1x Security With Funk Security 42 Configuring 802 1x Security With Microsoft Security 43 Using LEAP Security 44 Using Static WEP Security 45 Configuring Static WEP Security With Funk Security 46 Configuring Static WEP Security Wit...

Page 7: ...ent Storage Manager Files 62 Troubleshooting and Maintaining the CN2G 65 Problems and Solutions 66 Problems While Operating the CN2G 66 Problems While Configuring Security 67 Problems With Wireless Connectivity 69 Problems While Scanning Bar Codes 71 Booting the CN2G 73 Warm Booting the CN2G 73 Cold Booting the CN2G 74 Cleaning the Scanner Window and CN2G Screen 75 Appendix 77 Physical and Environ...

Page 8: ...Contents viii CN2G Handheld Computer User s Manual ...

Page 9: ...mstances Someone capable of providing first aid must always be present for your safety First Aid Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter how slight it seems Resuscitation Begin resuscitation immediately if someone is injured and stops breathing Any delay could result in death To work on or near high voltage you should be familiar w...

Page 10: ...umstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Service Support Service Support The Intermec Global Sales Service page appears From the Service Support menu move your pointer over Support and then click Warranty Disclaimer of warranties The sample code included in this document...

Page 11: ...ual P N 073529 is available as a download from the Intermec web site Please refer to this manual for help configuring your CN2G The reference manual contains information about most of the CN2G commands Related Documents The Intermec web site at www intermec com contains our documents that you can download as PDF files To order printed versions of the Intermec manuals contact your local Intermec re...

Page 12: ...ptographic software written by Eric Young eay cryptsoft com This product uses Regex Index software during its operational phases The owner of Regex has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice Regex Index Version 3 31 16th Dec 2001 Copyright 1998 2001 Dr John Maddock Permission to use copy modify distribute and sell thi...

Page 13: ...iliarize yourself with the CN2G Handheld Computer In this chapter you will find these sections Introducing the CN2G Handheld Computer What s New Using the Battery Using the Keypad Using the Touch Screen Understanding the Status Lights Understanding the Beeps Scanning Bar Codes Using the SD Card 1 ...

Page 14: ...ws CE NET operating system It is a semi rugged lightweight computer that runs client server applications and browser based applications Stylus not visible from front Side Scan button 2 places Good Read light USB Serial port Battery light Scan button ENTER ESC CN2 CN2G Handheld Computer The CN2G Handheld Computer with an IEEE 802 11b g radio installed is Wi Fi certified for interoperability with ot...

Page 15: ...information Information about the IEEE 802 11b g wireless radio Instructions for removing the main battery without damaging the battery or CN2G Instructions for inserting an SD card Using the Battery The CN2G uses a lithium ion battery as its main power source You must fully charge the main battery before you can use the CN2G When you change the battery the backup battery maintains the computer s ...

Page 16: ...ocal Intermec sales representative for replacement batteries Several factors determine the life of your battery such as extreme temperatures and your usage Installing and Charging the Battery Make sure you fully charge the battery before you use your CN2G To charge the battery you need to install it in the CN2G To install and charge the battery 1 Push down on the battery door latch and pull up on ...

Page 17: ...s dock P N 074248 and then connect the power cord to the AC power supply AC power supply Communications dock Power light ENTER CN2 ESC 6 Connect the power cord to an AC power outlet The green Power light on the communications dock turns on 7 Place the CN2G in the communications dock The battery is fully charged in approximately 4 hours For more information see the instructions that ship with the c...

Page 18: ...ving the main battery when the backup battery low or critically low icon appears on the status bar may cause your CN2G to cold boot and you may lose data If you fail to replace the battery immediately you may lose important data or applications To remove the battery 1 Push down on the battery door latch and pull up on the battery door 2 Remove the battery door and set it aside Battery door latch 3...

Page 19: ... modes based on network traffic Verify that each setting under Power Management has a value of 1 minute for a combined automatic shutoff time of 3 minutes You can use Intermec Settings to easily make all of these configuration changes For help see Configuring the CN2G Locally With Intermec Settings on page 24 Checking the Battery Status The easiest way to tell the status of your battery is to look...

Page 20: ... second key to access the function printed above a key For example press the F1 key to access the F3 function The B icon turns off If you do not press another key within 3 seconds of pressing the Shift key the B icon turns off and Shift mode is disabled Using the Power Key When you press the Power key to turn off the CN2G you actually put the CN2G in Suspend mode In Suspend mode the CN2G continues...

Page 21: ...N2G Press and hold the Power key for approximately 2 seconds and then release it The CN2G turns off Using the Touch Screen The CN2G has a color touch screen display The screen is 240 x 320 pixels The desktop is 240 x 320 pixels and the taskbar is 240 x 20 pixels In addition the screen supports Unicode characters user programmable fonts and bitmap graphics CN2G Start Screen Using the Touch Screen a...

Page 22: ...art menu icon the time the keyboard icon and the desktop icon Most of the default shortcuts on the desktop are standard Windows CE applications However Intermec provides shortcuts to two additional applications ScanDemo and Transcriber ScanDemo is a simple application you can use to verify that your imager is working correctly Transcriber enables you to write on the screen with your stylus and the...

Page 23: ...ed 2 Select or clear the symbologies you want to use and tap Back 3 If you want to configure symbology parameters tap Intermec Settings Intermec Settings appears on your screen 4 From the Intermec Settings application go to Scanners Symbologies Internal Scanner Symbologies 5 Select a symbology and modify its parameters 6 Save your settings and close Intermec Settings The Scanner Symbologies window...

Page 24: ...pears in the taskbar with a dark gray background To turn off Transcriber Tap the Transcriber icon in the taskbar The background of the Transcriber icon turns light gray to match the taskbar and using the stylus does not produce a line on your desktop To close Transcriber 1 Tap and hold the Transcriber icon in the taskbar until the menu appears 2 Tap Close Transcriber To select text 1 Tap and hold ...

Page 25: ... strong connection to the access point CN2G is authenticated with a good connection to the access point CN2G is authenticated with a weak connection to the access point Try moving closer to an access point CN2G is associated with a strong connection to the access point CN2G is associated with a good connection to the access point CN2G is associated with a weak connection to the access point No con...

Page 26: ... and Good Read lights Understanding the CN2G Status Lights Light Color Description Good Read Green This light turns on when the CN2G successfully decodes a bar code Red This light turns on when you press the Scan button or one of the Side Scan buttons Battery Green When the CN2G is connected to a power source this light turns on to indicate that the battery is fully charged Orange When the CN2G is...

Page 27: ...eep You entered or scanned an invalid command Try entering or scanning the command again Click You pressed a key You can change the beeper volume for your needs and environment You can set the beeper volume to off low quiet medium high loud and very high very loud default setting To change the beeper volume 1 From the Start menu choose Intermec Settings 2 Go to Device Settings Beeper Volume 3 Sele...

Page 28: ...window at the bar code label and hold the computer at a slight angle 15 to 25 cm 6 to 10 in from the label CN2 Scan button Good Read light Side Scan buttons F2 F1 SC AN EN TE R 3 Press the Scan button on the keypad or one of the Side Scan buttons on the CN2G and center the red beam so that it falls across all bars in the bar code label Use this test bar code Code 39 Test Bar Code 123456 123456 Whe...

Page 29: ...lot is located under the battery in the battery compartment of the CN2G To remove the SD card 1 Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G 2 Place the CN2G face down on a clean flat stable surface 3 Push down on the battery door latch and pull up on the battery door Battery door latch 4 Remove the battery door and set it aside 5 Insert the sty...

Page 30: ...e SD card 1 Before inserting the SD card you must attach one of the pull tabs that ships with the CN2G An SD card without a pull tab can be very difficult to remove SD Card Tab 2 Align the SD card as shown in the next illustration and insert the SD card into the slot SD card Tab 3 Align the battery contacts as shown in the next illustration and insert the battery in the battery compartment Press d...

Page 31: ...Chapter 1 Using the CN2G Handheld Computer CN2G Handheld Computer User s Manual 19 Battery 4 Install the battery door ...

Page 32: ...Chapter 1 Using the CN2G Handheld Computer 20 CN2G Handheld Computer User s Manual ...

Page 33: ...guring the CN2G Use this chapter to understand how to configure the CN2G to communicate in your network In this chapter you will find these sections How to Configure the CN2G Parameters Configuring the CN2G for Your Network Configuring Security 2 ...

Page 34: ...the computer operates There are several ways to configure the CN2G Use Setup Assistant Use Intermec Settings Locally Use Intermec Settings on the CN2G to set most parameters Use Setup Assistant to quickly enter network parameters Use Intermec Settings Remotely Use Intermec Settings on your desktop PC to remotely configure network parameters SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F...

Page 35: ...etwork parameters Date and time 802 11b g radio and SSID Network name 802 1x security DHCP server or IP address subnet mask and default router Primary and secondary DNS addresses Primary and secondary WINS addresses Device name To set other parameters use Intermec Settings or another configuration method The Setup Assistant Start Screen After you complete the Setup Assistant the CN2G should be com...

Page 36: ...ly With Intermec Settings Use Intermec Settings to configure the CN2G and view system information You can access Intermec Settings while running any application To open Intermec Settings 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears ...

Page 37: ...show you how the information is structured For detailed information on most of the commands available in Intermec Settings see the Intermec Computer Command Reference Manual P N 073529 available from the Intermec web site at www intermec com Intermec Settings Menus Use this diagram to help navigate through the Intermec Settings application This diagram should only be used as a guide it does not ac...

Page 38: ... Default Settings You can restore the CN2G to factory default settings from Intermec Settings For a complete list of the default settings see Default Configuration on page 80 Note Restoring the CN2G to factory default settings resets all network parameters As a result you may lose network communications This option should only be used by network administrators or by Intermec support personnel To r...

Page 39: ...can configure CN2Gs one to one through an ActiveSync connection Intermec Settings can run as a plug in to the Wavelink Avalanche device management system Avalanche automates device management within a network and lets you install update and manage the software and configurations of wireless and other devices The ActiveSync one to one version of Intermec Settings is available from the Intermec web ...

Page 40: ...g USB communications 802 11b g radio communications Configuring USB Communications You can place the CN2G in the communications dock P N 074248 to transfer data to and receive data from another device using USB communications The USB cable and the communications dock are sold separately For more information on accessories and how to order them see page 79 PC Ethernet USB cable CN2G in communicatio...

Page 41: ...Radio Communications Make sure all components with antennas are at least 30 cm 1 ft apart when power is applied Failure to comply could result in equipment damage The wireless CN2G has an internal 802 11b g radio to transfer data using wireless communications This section of the manual assumes that you have already set up your wireless communications network including your access points If you are...

Page 42: ...with a host computer directly using TCP IP The access point acts as a bridge to allow communications between the wired network and the wireless network Ethernet TCP IP Direct Connect CN2Gs Access point Host SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F4 F3 CN2Gs in a TCP IP Direct Connect Network ...

Page 43: ... the network Infrastructure mode set to Infrastructure by default Network name SSID Host IP address IP settings if not using DHCP Network port 2 Configure security For help see Configuring Security on page 33 The easiest way to configure the network parameters on the CN2G is to use Intermec Settings For help see Configuring the CN2G Locally With Intermec Settings on page 24 ...

Page 44: ...rk In a UDP Plus network the CN2G communicates with a host computer through the Intermec Application Server Ethernet UDP Plus Access point Host Intermec Application Server CN2Gs SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F4 F3 SCAN F1 F2 ESC DELETE F5 F4 F3 CN2G in a UDP Plus Network ...

Page 45: ...5 2 Configure the security For help see the next section Configuring Security The easiest way to configure the network parameters on the CN2G is to use Intermec Settings For help see Configuring the CN2G Locally With Intermec Settings on page 24 Configuring Security The CN2G provides three types of security for your wireless network Wi Fi Protected Access WPA 802 1x WEP This section explains how t...

Page 46: ... solution now Funk security provides everything you get with Microsoft security with the addition of CCX v1 0 compliance Funk security also enables you to use LEAP and TTLS authentication on your CN2G If you choose Funk security you need to a select Funk security as your security choice b select a profile Note Your choice does not depend on your authentication server For example you can choose Fun...

Page 47: ... different networks without having to change all of your security settings For example you may want to set up one profile for the manufacturing floor and one for the warehouse To select a profile for Funk security 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears 3 Select Communications 802 11 Radio Security Settings Funk Security 4 Op...

Page 48: ...runs in 802 1x Enterprise mode or PSK Pre Shared Key mode In Enterprise mode WPA provides user authentication using 802 1x and the Extensible Authentication Protocol EAP That is an authentication server such as a RADIUS server must authenticate each device before the device can communicate with the wireless network In PSK mode WPA provides user authentication using a shared key between the authent...

Page 49: ...rtificates on page 47 4 Open Intermec Settings 5 Choose Communications 802 11 Radio Security Settings Funk Security Profile 6 For Association choose WPA and tap the Save icon in the upper right corner of the window Encryption is set to TKIP by default 7 For Authentication choose TTLS PEAP or TLS and tap Save If you choose TTLS or PEAP a Select User name select the text in the text box use the inpu...

Page 50: ...ions and radio parameters on your CN2G 2 Make sure you have selected Funk as your security choice 3 Open Intermec Settings 4 Choose Communications 802 11 Radio Security Settings Funk Security Profile 5 For Association choose WPA and tap Save 6 For Authentication choose None and tap Save 7 For Pre Shared Key enter the pre shared key or the passphrase The pre shared key must be a value of 32 hex pai...

Page 51: ... for authentication load a user and root certificate on your CN2G For help see Loading Certificates on page 47 3 Open Intermec Settings 4 Choose Communications 802 11 Radio Security Settings Microsoft Security 5 For Infrastructure Mode choose Infrastructure 6 For Network Authentication choose WPA and tap the Save icon in the upper right corner of the window Data Encryption is set to TKIP by defaul...

Page 52: ...ox e Optional In the Domain field enter the Active Directory domain associated with the user account f Press Enter 8 Exit Intermec Settings To enable WPA PSKsecurity on your CN2G With Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 If you plan to use TLS for authentication load a user and root certificate on your CN2G For help see Loading C...

Page 53: ... 1x Security 802 1x security provides centralized user authentication using an authentication server authenticators access points and supplicants These components communicate using an EAP authentication type such as TLS Transport Layer Security or PEAP Protected Extensible Authentication Protocol 802 1x security provides data encryption using dynamic WEP key management To use 802 1x security you n...

Page 54: ... tap Open and tap Save 7 For Encryption tap WEP and tap Save 8 For Authentication tap TTLS PEAP or TLS and tap Save If you choose TTLS or PEAP a Select User name type your user name and then tap Save b Select Password prompt choose Enter password now and then tap Save Note You can use Prompt for password to troubleshoot your connection to the network if you have problems c Select User Password typ...

Page 55: ...02 11 Radio Security Settings Microsoft Security 5 For Infrastructure Mode choose Infrastructure 6 For Network Authentication choose Open 7 For Data Encryption choose WEP 8 For 802 1X Authentication choose TLS or PEAP and tap Save If you choose TLS a Select Properties and tap the Run App button The Authentication Settings box appears b From the Authentication Settings box tap the Select button c S...

Page 56: ...so known as Cisco Wireless EAP provides username password based authentication between a wireless client and a RADIUS server In the 802 1x framework traffic cannot pass through an Ethernet hub or wireless network access point until it successfully authenticates itself The station must identify itself and prove that it is an authorized user before it is actually allowed to use the LAN LEAP also del...

Page 57: ... Select Open or Network EAP and then tap Save 6 For Encryption Select WEP and then tap Save 7 Select User name type your user name and then tap Save 8 Select Password prompt choose Enter password now and then tap Save Note You can use Prompt for password to troubleshoot your connection to the network if you have problems 9 Select User Password type a user password and then tap Save 10 Exit Interme...

Page 58: ...ach WEP key You can define up to four WEP keys Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using Set a 5 byte value for 64 bit WEP or a 13 byte value for 128 bit WEP Hex values must be preceded by 0x and contain 5 or 13 hex pairs 9 Select Network Key Index choose the WEP key you want to use for transmitting data 10 Exit In...

Page 59: ...nt certificate on the CN2G and a trusted root certificate authority CA certificate You can use a third party CA to issue unique client certificates and a root certificate If you are using Active Directory to issue certificates you can use the Enroll Certificates application to load the certificates If you are using a third party CA you can use the Import Root or User Certificates programs to load ...

Page 60: ...yes The Enrollment Tool message box appears telling you that the user certificate has been added 8 Press Enter to close the Enrollment Tool message box 9 Configure your CN2G for WPA or 802 1x security To load certificates on the CN2G if you are using a third party CA Note You need to create the temp root and temp user folders on your CN2G before you can copy the certificate files to your handheld ...

Page 61: ...log box appears asking if you want to add the certificate to the root store 5 Press Enter to add the certificate A message box appears telling you that the root certificate has been imported 6 Tap OK to close the Success message box 7 Select Import User Certificate to load the der and pvk files A message box appears telling you that the certificate has been imported 8 Tap OK to close the Success m...

Page 62: ...ss network you can disable it on the CN2G Intermec recommends that you always set security in your network To disable security 1 Open Intermec Settings 2 Choose Communications 802 11 Radio Security Settings Microsoft Security 3 For Network Authentication choose Open 4 For Data Encryption choose Disabled 5 Tap Save 6 Close Intermec Settings ...

Page 63: ...r developing applications using the Developer s Toolkits for AIT III You will also find information on installing applications and automatically launching them You will find these sections Developing Applications for the CN2G Installing Applications on the CN2G Launching Your Application Automatically Upgrading Your CN2G 3 ...

Page 64: ...ec AIT III Developer s Toolkit and the Intermec AIT III NET Developer s Toolkit The toolkits include hardware and software requirements all of the functions that are supported by the CN2G and instructions on how to use these functions The Developer s Toolkits for AIT III is available on CD P N 074925 or as a download from the Intermec web site at www intermec com AIT You need these hardware and so...

Page 65: ...plications on the CN2G There are several ways you can install applications on the CN2G You can package your application as a cabinet cab file If you have a simple application you may only need to deliver the exe file You can copy a directory structure that contains the application supporting files DLLs images and data files Intermec recommends using CAB files to install your applications The CN2G ...

Page 66: ...ing a cold boot There are several ways you can install files and applications on the CN2G ActiveSync SD Card Wavelink Avalanche The following sections explain how to use each one of these processes to install your application on the CN2G Installing Applications Using ActiveSync You can use ActiveSync to establish a connection between your PC and the CN2G ActiveSync allows you to transfer files syn...

Page 67: ...e 3 Click Next in the Get Connected dialog box ActiveSync detects a device on the USB port and prompts you to set up a new partnership 4 In the Set Up a Partnership dialog box click Next 5 In the Select Number of Partnerships dialog box select Yes I want to synchronize with only this computer and then click Next 6 In the Select Synchronization Settings dialog box check the items you want to synchr...

Page 68: ...d and click Next on the Get Connected dialog box until your device is detected You may need to remove the CN2G from the communications dock and then insert it back into the communications dock to establish a partnership After the partnership is established ActiveSync initiates all future connections To connect to your PC using ActiveSync in the future simply place a CN2G in the communications dock...

Page 69: ...k Explore Windows Explorer opens the Mobile Device window of your CN2G 3 In Windows Explorer on your PC browse to the file that you want to copy to your CN2G 4 Right click the file and click Copy 5 Place the cursor in the SDMMC Disk or DiskOnChip folder of your CN2G right click and click Paste The file is copied to the CN2G and you can see it using My Computer on the CN2G 6 Navigate to your applic...

Page 70: ...lder and run your application After your application is installed you can run it from the Program files folder from My Computer Installing Applications Using Wavelink Avalanche You can use the Wavelink Avalanche device management system to install applications on all of your wireless CN2Gs The CN2G ships with the Avalanche Enabler already loaded on it Each time the Avalanche Enabler is activated t...

Page 71: ... Upgrading the Operating System When you upgrade the operating system you erase the current configuration and replace it with the new default configuration You will need to set the network communications parameters on the CN2G to reestablish communications with the other devices in the wireless network There are two ways to upgrade the OS You can upgrade your computer using an SD card You can remo...

Page 72: ...es in the SDMMC Disk folder 5 Insert the SD card into the CN2G 6 Open the battery door and remove the battery 7 Using the end of the stylus press the Reset button on the inside of the battery compartment Reset button Do not use force or a sharp object when pressing the Reset button You may damage the Reset button 8 While holding the D key install the battery Keep holding the D key until the CN2 Bo...

Page 73: ... computer you are updating the operating system and the Persistent Storage Memory PSM files Before you can upgrade your computer you need The Intermec Settings application This file is available from the Intermec web site as part of the Intermec Developer s Library IDL download or from the IDL CD The device upgrade ZIP file This file is available from the Intermec web site at www intermec com Go t...

Page 74: ...se File Exit from the Main Menu Upgrading the Persistent Storage Manager Files To upgrade the Persistent Storage Manager PSM files for your CN2G you need the device upgrade ZIP file containing the PSM files This file is available from the Intermec web site at www intermec com Go to Service Support Downloads an SD card reader To upgrade the PSM files 1 Copy the device upgrade ZIP file to your PC an...

Page 75: ...lp see Cold Booting the CN2G on page 74 A dialog box appears telling you that it is updating the PSM When this process is complete the CN2G cold boots again and installs the files After the CN2G cold boots the Refreshing the File System dialog box appears Your CN2G is loaded with the new PSM files 6 Remove the SD card ...

Page 76: ...Chapter 3 Developing and Installing Applications 64 CN2G Handheld Computer User s Manual ...

Page 77: ...sing the CN2G You will also find information on booting the computer and routine maintenance This chapter consists of the following sections Problems While Operating the CN2G Problems While Configuring Security Problems With Wireless Connectivity Problems While Scanning Bar Codes Booting the CN2G Cleaning the Scanner Window and CN2G Screen 4 ...

Page 78: ...ing the Battery on page 4 The battery may be discharged Replace the battery with a spare charged battery or charge the battery and try again You press the Power key to turn off the CN2G and nothing happens To turn off or suspend the CN2G you need to hold the Power key for approximately 2 seconds If the CN2G is processing data it may not turn off when you press the Power key Wait until the CN2G fin...

Page 79: ...ation Server or the host it ignores any input from the keypad or scanner Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G Press the Power key again to turn on the CN2G Perform a warm boot on the CN2G For help see Warm Booting the CN2G on page 73 Perform a cold boot on the CN2G For help see Cold Booting the CN2G on page 74 Try reloading the firmware ...

Page 80: ... to communicate with Make sure that the network name on the CN2G is the same as the network name of the access point that you are trying to communicate with The default network name is INTERMEC The access point that you are trying to communicate with may not be communicating with the server Make sure your access point is turned on properly configured and has 802 1x security enabled The CN2G indica...

Page 81: ...e CN2G after it was suspended for a while 10 15 minutes or longer it can no longer send or receive messages over the network The CN2G may not be recognizing the network card Turn off the CN2G and then turn it on again The host may have deactivated or lost your current terminal emulation session In a TCP IP direct connect network you need to turn off the Keep Alive message if possible from the host...

Page 82: ...2G is configured correctly for your network The radio parameters on the CN2G must match the values set for all access points the CN2G may communicate with For help see Configuring 802 11b g Radio Communications on page 29 If you have an 802 11b g radio the radio initialization process may have failed Try resetting the CN2G For help see Booting the CN2G on page 73 If you have tried these possible s...

Page 83: ...page 15 When you release the Scan button or Side Scan button the Good Read light does not turn off The Good Read light will remain on if you configure the CN2G to use continuous edge triggering If you configure the CN2G for level triggering and the Good Read light remains on there may be a problem Press the Scan button or one of the Side Scan buttons again without scanning a bar code label If the ...

Page 84: ... enter this information instead of scanning it The scanner does not read the bar code labels quickly or the scanning beam seems to be faint or obscured The scanner window may be dirty Clean the window with a solution of ammonia and water Wipe dry Do not allow abrasive material to touch the window You scan a valid bar code label to enter data for your application The data decoded by the CN2G does n...

Page 85: ...when you reflash the computer The next instructions explain how you warm and cold boot the CN2G Warm Booting the CN2G If your charged CN2G does not resume after pressing the Power key or if the computer or an application is locked up you may need to warm boot it To warm boot the CN2G using the Warm Boot button Using the end of the stylus press the Warm Boot button inside of the stylus holder Wa Bo...

Page 86: ...ox appears and the CN2G warm boots Cold Booting the CN2G If the CN2G or application is locked up and does not respond to a warm boot follow this procedure to perform a cold boot When you perform a cold boot all data in your RAM storage is deleted To cold boot the CN2G 1 Open the battery door and remove the battery 2 Using the end of the stylus press the Reset button on the inside of the battery co...

Page 87: ...ed for the environment in which you are using the computer To clean the CN2G use a solution of ammonia and water There are no user serviceable parts inside the CN2G Opening the unit will void the warranty and may cause damage to the internal components To clean the scanner window 1 Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G 2 Dip a clean towel...

Page 88: ...Chapter 4 Troubleshooting and Maintaining the CN2G 76 CN2G Handheld Computer User s Manual ...

Page 89: ...CN2G Handheld Computer User s Manual 77 Appendix A ...

Page 90: ...erating Rechargeable 2150 mAh lithium ion battery Backup Rechargeable NiMH 20 mAh battery Electrical rating x 3 7 V 1 5 A peak Temperature and Humidity Specifications Operating 0 C to 50 C 32 F to 122 F Storage 10 C to 50 C 14 F to 122 F Charging 0 C to 45 C 32 F to 113 F Humidity 5 to 95 relative humidity non condensing Environmental rating IP64 Screen Specifications RGB 240 x 320 pixels 8 9 cm 3...

Page 91: ... still having the ability to communicate through a USB port CN2 Serial Adapter P N 074247 The serial adapter is a DB9 9 pin male serial connector that connects directly to the bottom of the CN2G AC Power Supply P N 074246 The power supply provides power to the CN2G and charges its battery when it is in the CN2 communications dock CN2 Holster P N 074490 The holster provides you with a convenient wa...

Page 92: ...s in Intermec Settings Default Scanner Configuration Symbology Default Value Codabar Disabled Code 39 Enabled Code 128 Enabled Interleaved 2 of 5 Disabled UPC EAN Enabled Symbology Options Default Value Preamble No characters disabled Postamble No characters disabled Global Symbology ID Disable Virtual Wedge Settings Default Value Virtual Wedge Enable Enable Grid Null Default Communications Config...

Page 93: ...tructure Mode Infrastructure Security Security Choice Infrastructure Mode Network Authentication Data Encryption 802 1x Authentication Network Key Setting Network Key Index Microsoft Infrastructure Open Disabled Disabled Automatic Key 1 Radio Power Management Enabled Fast PSP UDP Plus Settings Default Value UDP Plus Activate Disable Controller IP 0 0 0 0 Controller Port 5555 Ack Delay Upper Limit ...

Page 94: ...ndheld Computer User s Manual Default Device Settings Configuration Device Settings Default Value Beeper Volume Very high Backlight Timeout 1 minute Power Management User Idle System Idle Suspend 3 minute 4 minute 5 minute ...

Page 95: ...CN2G Handheld Computer User s Manual 83 Index I ...

Page 96: ...ng your application 59 Avalanche See Wavelink Avalanche B bar codes scanning how to 15 troubleshooting 71 to 72 supported symbologies 78 symbologies default 15 battery accessory described 79 charging 4 checking status 7 described 79 installing 4 maximizing life 7 removing 6 17 status icons 7 using 3 battery light described 14 beeper volume changing 15 beeps understanding 15 booting CN2G 73 cold 74...

Page 97: ...0 DiskOnChip folder using to store applications 54 dust cover accessory described 79 E electrical specifications 78 Enroll Certificates application 47 environmental specifications 78 exiting Intermec Settings 27 Extensible Authentication Protocol EAP 36 F F3 to F5 accessing 8 factory default settings restoring 26 Funk configuring 802 1x security 42 WEP 46 WPA security 37 WPA PSK 38 selecting a pro...

Page 98: ...twork connection icon troubleshooting 70 O operating system upgrading 59 operating the CN2G humidity range 78 temperature range 78 troubleshooting 66 P parameters configuring CN2G 22 passphrase setting for Funk WPA PSK 38 setting for Microsoft WPA PSK 41 patent information xi Persistent Storage Memory PSM upgrading 62 physical dimensions 78 specifications 78 power key illustration 8 using 8 power ...

Page 99: ...ation 9 understanding 10 static WEP security configuring 45 status beeps 15 checking battery 7 lights understanding 14 storing your application on the CN2G 54 stylus troubleshooting calibrating the touch screen 13 using with touch screen 10 symbologies bar code default 15 supported 78 T tab on an SD card 18 taskbar described 9 understanding 10 TCP IP network diagram 30 network configuring paramete...

Page 100: ...arm Boot button 73 warm booting 73 warranty information x Wavelink Avalanche package for CN2G 27 using to copy and install files 58 using to remotely manage the CN2G 58 WEP security configuring 45 Wi Fi Protected Access WPA security 36 wireless communications configuring 29 troubleshooting 69 to 70 WPA security configuring with Funk 37 configuring with Microsoft 39 described 36 WPA PSK security co...

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Page 102: ...Corporate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com CN2G Handheld Computer User s Manual 074751 002 P N 074751 002 ...

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Intermec CN2G, User Manual

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