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Chapter 4 — Troubleshoot and Maintain the SD62 Base Station

SD62 Base Station User’s Guide

33

if upgrading scanner firmware, you must have a connected 
Intermec scanner and it’s Bluetooth address

Download the Latest Firmware Version

Download the latest firmware file (.bin) from the Intermec website at 

www.intermec.com

.

To download the latest firmware file from the website

1

Go to 

Support

 > 

Downloads

.

2

From the 

Product Category 

drop-down list, choose 

Bar Code 

Scanners. 

3

From the 

Product Family

 drop-down list, choose the product 

family for your base station or scanner

4

From the

 Product

 drop-down list, choose your product and click 

Submit

.

5

Click the link to download the firmware upgrade package and save 
firmware upgrade file (.bin) to your PC.

Upgrade the Base Station Firmware

Upgrade the SD62 base station firmware using WinFlash. If WinFlash 
is not already installed you can install it from EasySet.

Note:

 Scanner firmware upgrade through the base station is not 

possible with the following Intermec scanners:

SF51 Cordless Scanner (all models)

SR61B Cordless Scanner (legacy models only, see the following 
part numbers)
SR61BEXXXX
SR61BAXXXX
SR61BLXXXX
SR61BVXXXX

If using one of these scanner, see your scanner documentation for 
firmware upgrade instructions.

Summary of Contents for 1022AD01B

Page 1: ...SD62 Base Station 1022AD01B User s Manual ...

Page 2: ...t are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2014 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop ...

Page 3: ...iii SD62 Base Station User s Guide ...

Page 4: ...out the SD62 Base Station 2 Power the SD62 2 Understand the Light 3 Intermec Ready to Work Indicator 3 Status Light 3 Understand the Beeps 4 Required Accessories 5 2 Connect the SD62 System 7 Connect the SD62 to a Host Device 8 RS 232 Interface 8 USB Interface 9 Keyboard Wedge Y Cable Interface 9 Wand Emulation 10 Remove a Cable 11 Connect an Intermec Scanner to the SD62 12 Out of Range Behavior 1...

Page 5: ...System with EasySet 23 Online Setup with EasySet 24 Offline Setup with EasySet 25 Bluetooth Connection Bar Code 25 Create a Bluetooth System Connect Bar Code in EasySet 26 Create a Bluetooth Quick Connect Bar Code in EasySet 27 4 Troubleshoot and Maintain the SD62 Base Station 29 Problems and Possible Solutions 30 Call Product Support 31 Find Product Version Information 31 Upgrade the System Firmw...

Page 6: ... This section explains how to identify and understand dangers warnings cautions and notes that are in this document You may also see icons that tell you when to follow ESD procedures and when to take special precautions for handling optical parts A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the per...

Page 7: ...at www intermec com and click Support Knowledge Central to review technical information or to request technical support for your Intermec product Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual please contact the Intermec Technical Communications department directly at TechnicalCommunications intermec com Telephone Supp...

Page 8: ...ress Related Documents The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the CN3 computer product page click Computers Handheld Computers CN3 4 Click the Manuals tab If...

Page 9: ...Before You Begin ix SD62 Base Station User s Guide ...

Page 10: ...SD62 Base Station This chapter provides an overview of the SD62 Base Station This chapter covers these topics About the SD62 Base Station Power the SD62 Understand the Light Understand the Beeps Required Accessories ...

Page 11: ... host device Data is transmitted from the scanner to the host via the SD62 Base Station SD62 Base Station Power the SD62 The SD62 is powered through the cable connected to a host device Depending on which cable you are using power comes from either the host device or the external power supply See Connect the SD62 System for details on Connections RJ45 Connector Intermec Ready to Work Indicator Sta...

Page 12: ...us Light The status light flashes green or red and is used to communicate information on data transmission Blue Intermec Ready to Work Indicator Description Light State What It Means On A Bluetooth connection has been established with one or more scanners The SD62 is ready to receive data from the scanner s Off A Bluetooth connection has not been established Note By default the Ready to Work light...

Page 13: ...lashing Base station firmware download in progress Orange flashing Preparing for scanner firmware download through the base Orange on Scanner firmware download through base in progress Default Status Light Descriptions Light State What It Means Beep Sequence What It Means One beep Scanner has successfully read a bar code Two beeps Power up OR Scanner has successfully read a configuration bar code ...

Page 14: ...USB cable 6 5 ft SR31 CAB U001 USB cable with power jack 6 5 ft SR31 CAB U002 Keyboard Wedge Y cable with PS2 connector and power jack 6 5 ft SR31 CAB K001 RS 232 cable with female DB9 connector and power jack 6 5 ft SR31 CAB R001 Wand Emulation cable SR31 CAB W001 SD62 Power Supply Power Supply Part Number Intermec 5V universal power supply 851 089 xxx Note You will also need a power cord to plug...

Page 15: ...Chapter 1 About the SD62 Base Station 6 SD62 Base Station User s Guide ...

Page 16: ...he SD62 System refers to the SD62 base station and at least one connected Intermec scanner This chapter explains how to connect the SD62 system and includes Connect the SD62 to a Host Device Connect an Intermec Scanner to the SD62 ...

Page 17: ...o the host using the powered RS 232 cable which requires an external Intermec power supply To connect with an RS 232 cable 1 Turn on your host device 2 Connect the RS 232 cable to the SD62 and to the host 3 Connect the power supply to the RS 232 cable and an AC power outlet with a power cord for your country The SD62 is successfully connected and power is on when it emits 2 beeps and the status li...

Page 18: ... default USB interface is Keyboard HID To connect with a USB cable 1 Turn on your host device 2 Connect the cable to your SD62 and host device The SD62 is successfully connected and power is on when it emits 2 beeps and the status light flashes green 1 time 3 If necessary configure your SD62 for an International keyboard The default keyboard is North America See USB Keyboard Wedge Interface Settin...

Page 19: ...C power outlet The SD62 is successfully connected and power is on when it emits 2 beeps and the status light flashes green 1 time 4 If necessary configure your SD62 for an International keyboard The default keyboard is North America See USB Keyboard Wedge Interface Settings on page 17 Wand Emulation Connect the SD62 to a host using the wand emulation cable To connect a wand emulation cable 1 Turn ...

Page 20: ... status light flashes green 1 time 4 Configure your SD62 wand emulation parameters if necessary see Wand Emulation Interface Settings on page 22 Remove a Cable Remove the cable by pressing the release button located on the SD62 Base Station under the RJ45 Connector Press the button firmly and gently pull out the cable Removing a Cable Press the release button firmly and gently pull out the cable T...

Page 21: ... light flashes twice and the blue Intermec Ready to Work indicator starts blinking may blink for a few seconds When the scanner connects to the base station it emits a series of beeps from low to high The blue Intermec Ready to Work indicator turns on and stays on for both the scanner and base station IMPORTANT If you are connecting one of the following products to your SD62 Base Station or a mix ...

Page 22: ...th connection is lost out of range scanner battery too low etc the scanner and base station will automatically try to reconnect once the problem is resolved back in to range recharge scanner battery etc If you try to read a bar code while the scanner is disconnected from the base station the scanner will emit an error beep No data is stored in the buffer meaning that no data can be lost when the s...

Page 23: ...Chapter 2 Connect the SD62 System 14 SD62 Base Station User s Guide ...

Page 24: ... Base Station This chapter gives information on configuring your SD62 base station This chapter includes the following Basic Setup with Configuration Bar Codes Configure Your System with EasySet Bluetooth Connection Bar Code ...

Page 25: ...ion options are available with EasySet see Configure Your System with EasySet on page 23 All default values are marked with Reset Factory Defaults You can reset the factory defaults of the base station or the scanner When resetting your scanner or base station the Bluetooth connection is lost Make sure you re establish the Bluetooth connection before ready any other configuration bar codes Reset f...

Page 26: ...up your keyboard and USB cable mode International Keyboard Select the keyboard for your country Additional keyboards are available in EasySet see Configure Your System with EasySet on page 23 North American Windows French Windows French Canadian Windows 95 98 French Canadian Windows XP 2000 German Windows Spanish Windows Italian Windows UK English Windows ...

Page 27: ...Portuguese Windows Czech Republic Windows Slovak Windows Hungarian 101 key USB Cable Mode By default the USB cable mode is set to Keyboard HID However you can also set up your base station to use the following USB cable modes HID POS IBM POS Hand Held IBM POS Table Top Virtual COM USB Keyboard HID HIDPOS ...

Page 28: ...l COM port driver 1 If it is not already installed on your host PC download and install the latest version of EasySet we recommend that you install it in the default location proposed by the installer 2 Start EasySet and select Options Virtual COM driver installation If the VCP Installer window proposes options to Repair or Remove the VCP Installer the driver is already installed click Cancel to e...

Page 29: ... the package that is compatible with your PC operating system if applicable 4 Follow the installation procedure provided with the driver package on the Knowledge Central web page RS 232 Interface Settings Use these configuration bar codes to set up the RS 232 interface Baud Rate 38400 57600 115200 128000 230400 256000 460800 ...

Page 30: ...Chapter 3 Configure the SD62 Base Station SD62 Base Station User s Guide 21 Data Bits 7 8 Parity None Even Odd Stop Bits 1 2 ...

Page 31: ...ntermec scanners and None for the base station For certain applications or when using USB HID Keyboard you may need to change this setting You can set a postamble for the scanner as well as for the base station Data are transmitted as follows with a postamble and or preamble Preamble Base station Preamble Scanner Data Postamble Scanner Postamble Base station Postamble configuration bar codes Scann...

Page 32: ...with EasySet EasySet is an Intermec configuration application used to configure Intermec scanning products You can use EasySet to configure the SD62 base station and your Intermec scanner s EasySet provides you with two ways to configure your products Online setup send configuration commands from EasySet directly to the product Offline setup send configuration commands to a bar code setup sheet pr...

Page 33: ...ox appears 5 Select the communication interface that you are using for your system and click OK 6 EasySet connects to your system and retrieves the current configuration These configurations are indicated with a blue check mark or blue text Open the folders to find the configuration commands needed Double click each command to send it to the system Note Use the SD62 System product in EasySet when ...

Page 34: ...e The Bluetooth System Connect bar code label on your base station is used to establish a Bluetooth connection between the base station and an Intermec scanner see Connect an Intermec Scanner to the SD62 on page 12 If for some reason you cannot successfully scan the Bluetooth System Connect bar code damaged or other you can create a new bar code using EasySet IMPORTANT If you are connecting one of...

Page 35: ... you do not have the bar code label you will need to use EasySet to get the BDA of your SD62 To get the Bluetooth Device Address of the SD62 1 Connect your SD62 base station to a PC with EasySet installed 2 Start EasySet and select the SD62SYS product Product Select Wireless System SD62 System 3 Open the Communication Select communication interface window select the interface corresponding to your...

Page 36: ... Bluetooth Quick Connect Bar Code in EasySet As stated above the Bluetooth Quick Connect bar code is only for u se when connecting an SF51 scanner or legacy SR61B scanner to the SD62 To create a Bluetooth Quick Connect bar code 1 Get the Bluetooth Device Address of the SD62 see To get the Bluetooth Device Address of the SD62 on page 26 2 In EasySet select the scanner you are using for example Prod...

Page 37: ...Chapter 3 Configure the SD62 Base Station 28 SD62 Base Station User s Guide ...

Page 38: ...eshoot and Maintain the SD62 Base Station Use this section to troubleshoot and maintain your SD62 base station This chapter includes Problems and Possible Solutions Call Product Support Upgrade the System Firmware ...

Page 39: ...nd the host Make sure the SD62 is configured correctly for the interface you are using For help see Connect the SD62 System on page 7 You scan a data bar code but the SD62 does not beep and the light does not flash The data may still be in the process of being sent to the host Data transmission may be slow if there is interference with Bluetooth communications or if the scanner is too far from the...

Page 40: ...ersion of your SD62 Using a connected scanner to read Get version bar codes Using EasySet in online setup mode To get version information by reading bar codes 1 Connect your SD62 to the host see Connect the SD62 to a Host Device on page 8 2 Connect an Intermec scanner to the SD62 see Connect an Intermec Scanner to the SD62 on page 12 3 Run an application that can accept bar code information from y...

Page 41: ...he current firmware and sub system appear in blue next to the Get firmware version and Get sub system versions commands Upgrade the System Firmware Upgrade the base station firmware and or the scanner firmware through the base station to keep your products in good working order When you upgrade the firmware the current settings are erased and replaced with the default settings To upgrade the firmw...

Page 42: ...amily for your base station or scanner 4 From the Product drop down list choose your product and click Submit 5 Click the link to download the firmware upgrade package and save firmware upgrade file bin to your PC Upgrade the Base Station Firmware Upgrade the SD62 base station firmware using WinFlash If WinFlash is not already installed you can install it from EasySet Note Scanner firmware upgrade...

Page 43: ...eady installed you will be asked to install it click Yes and follow the installation instructions If you are connected to EasySet for online setup a message will ask if you want to quit online setup mode and start WinFlash exe Click Yes to continue If you have a scanner connected to the base station the base disconnects the blue Intermec Ready to Work indicator goes off and then restarts 2 beeps o...

Page 44: ...apter 4 Troubleshoot and Maintain the SD62 Base Station SD62 Base Station User s Guide 35 4 Click Browse to find the correct bin firmware upgrade file you downloaded for your product model and click Next ...

Page 45: ...Chapter 4 Troubleshoot and Maintain the SD62 Base Station 36 SD62 Base Station User s Guide 5 In the dropdown list select the communication port you are connected to Click Next ...

Page 46: ...ner this disconnects the scanner When powered back up the base emits 2 beeps and the status light flashes green one time If a connected scanner was disconnected it will now reconnect 7 Click Finish You have successfully upgraded your base station firmware Upgrade Scanner Firmware You can use WinFlash to upgrade the firmware of a connected Intermec scanner through the SD62 base station After a firm...

Page 47: ...he scanner Make sure your scanner is connected to the base station and you have an application open that can accept bar code information Get scanner Bluetooth device address Note Scanner firmware upgrade through the base station is not possible with the following Intermec scanners SF51 Cordless Scanner all models SR61B Cordless Scanner legacy models only see the following part numbers SR61BEXXXX S...

Page 48: ...lect Upgrade product firmware to start WinFlash If WinFlash is not already installed you will be asked to install it click Yes and follow the installation instructions If you are connected to EasySet for online setup a message will ask if you want to quit online setup mode and start WinFlash exe Click Yes to continue If you have a scanner connected to the base station the base disconnects the blue...

Page 49: ...Chapter 4 Troubleshoot and Maintain the SD62 Base Station 40 SD62 Base Station User s Guide 4 Select Through Base Station in the cable selection window Click Next ...

Page 50: ...41 5 Click Browse to find the correct bin firmware upgrade file you downloaded for your product model and click Next 6 Enter the Bluetooth address of the scanner you want to upgrade If you don t know where to find this information see Scanner Bluetooth Device Address BDA on page 38 Click OK ...

Page 51: ...Chapter 4 Troubleshoot and Maintain the SD62 Base Station 42 SD62 Base Station User s Guide 7 In the dropdown list select the communication port you are connected to SD62 Click Next ...

Page 52: ... for firmware download When the download start the scanner status light slowing blinks red and the base station s status light stays on orange until the process is finished When finished successfully the scanner emits a series of beeps and the status light flashes green The base station and scanner restart You will need to re establish a Bluetooth connection between the scanner and the base 9 Clic...

Page 53: ...Chapter 4 Troubleshoot and Maintain the SD62 Base Station 44 SD62 Base Station User s Guide ...

Page 54: ...45 A Specifications This appendix provides the specifications for the SD62 base station ...

Page 55: ...board virtual COM HID POS IMB POS Keyboard Wedge Wand Emulation Temperature and Environmental Specifications Operating 20 C to 45 C 4 F to 113 F Storage 40 C to 70 C 40 F to 158 F Relative humidity 5 to 95 non condensing Drop shock 26 drops from 1 2 m 3 9 ft on concrete Vibrations 8G from 10Hz to 500Hz 2hr axis 3 axes Bluetooth Radio Radio type Bluetooth Class 1 version 2 1 EDR Superior radio perf...

Page 56: ...Appendix A Specifications SD62 Base Station User s Guide 47 Communication range 100 meters 328 feet Bluetooth connections Maximum 7 scanner connections Certifications UL cUL CE FCC IP53 Bluetooth Radio ...

Page 57: ...Appendix A Specifications 48 SD62 Base Station User s Guide ...

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Page 59: ...s 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2014 Intermec Technologies Corporation All rights reserved SD62 Base Station User s Guide 934 085 001 P N 934 085 001 ...

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