Intermec 1022AD01B, User Manual, Page: 40 / 59

Chapter 4 — Troubleshoot and Maintain the SD62 Base Station
SD62 Base Station User’s Guide 31
Call Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
www.intermec.com > About Us >
Contact Us .
Before you call Intermec Product Support, make sure you have the
following information:
• SD62 firmware version
• SD62 sub-system version
Find Product Version Information
There are two ways to find the firmware version and sub-system
version of your SD62.
• Using a connected scanner to read Get version bar codes
• Using EasySet in online setup mode
To get version information by reading bar codes
1 Connect your SD62 to the host (see “Connect the SD62 to a Host
Device” on page 8 ).
2 Connect an Intermec scanner to the SD62 (see “Connect an
Intermec Scanner to the SD62” on page 12 ).
3 Run an application that can accept bar code information from
your SD62 (e.g., Microsoft® Notepad).
The status light on the
base is orange and it is
performing a firmware
download. The base is stuck in firmware download mode
(e.g., scanner firmware download was
interrupted or there was an error). Unplug the
base station power supply then plug it back in
to restart the base station.
Problems and Possible Solutions
Problem Possible Solution