Intermec 1009FF01, User Manual

Page: 91 / 119

Chapter 5 — Manage, Troubleshoot, and Upgrade the IF2
IF2 Network Reader User Manual 77
Problems With Connectivity
When troubleshooting problems with connectivity, make sure you
know and understand these network-specific items:
• TCP/IP settings
•
COM port settings for serial connections
You should also make sure all physical network connectors and cables
are in good working order.
Connectivity Problems and Solutions
Problem Solution
You cannot connect to the IF2
using the serial port.
1
Verify that you are using a null-modem cable to connect to
the desktop PC.
2
Verify that you are communicating through the correct
serial port.
3
Verify that your PC is set to 115200, N, 8, 1, no flow
control.
You cannot connect to the IF2
using a web browser.
1
Verify that you have the correct IP address for the IF2.
2
If you access the Internet through a proxy server, be sure
you have added the IP address of the IF2 to the Exceptions
list.
You cannot load a security
certificate. You must use a secure web browser connection to load
certificates. For help, see
“Use the Web Browser Interface”
on page 11.
You have assigned a static IP
address to the IF2 but cannot
connect to the IF2 over your
network. Make sure that DHCP is disabled and that your TCP/IP
parameters are set correctly. For help, see
“How to
Communicate with the IF2” on page 8.