Intergraph Intense 3D Pro 2200, Installation Manual

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14
Telephone
To get customer support by telephone:
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In the United States, call 1-800-633-7248 between the hours of
7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday
(except holidays).
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Outside the United States, contact your local Intergraph Computer
Systems subsidiary or distributor.
Have the following information available when you call:
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Product name (Intense 3D Pro 2200).
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Your computer’s vendor.
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Your computer’s model number, or its system board vendor and
chip set.
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Your computer’s BIOS manufacturer and version number.
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Your name and telephone number.
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A brief description of the question or problem.
Warranty Service
Contact the original place of purchase to get warranty service for your
Intense 3D Pro 2200 board. If your warranty period has expired, you
may still be eligible for warranty service from Intergraph. Refer to the
warranty statement at the beginning of this document for details.
To get warranty service for Intense 3D Pro 2200:
1. Call the Customer Response Center. Tell the operator you want to
return an Intense 3D Pro 2200 board for service, and give the
operator the serial number found on the board. The operator will
give you a Returned Goods Authorization (RGA) number. The
operator will also submit your service request to the Warranty
Administrator, who will call you back as soon as possible.
2. When the Warranty Administrator calls, choose one of the
following service options:
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Return the board to Intergraph for repair or replacement.
Intergraph will send you a new or repaired board as soon as
possible.
−
Accept a replacement board by overnight shipment, subject to
availability of parts. You must provide a credit card number,