For Assistance:
Please visit our Web site (www.interface.co.jp) or send a fax (0120-621553(in Japan)) or e-mail
([email protected]) to the Technical Support Center.
We recommend you to ask questions from our Web site to shorten the answering time.
If the problem is urgent, please consult the Sales Information Center.
When you contact us, we need the information on the
Technical Support Form
provided with this manual plus the
information listed below so we can answer your questions as quickly as possible.
Computer Environment
Computer brand and model, specific operating system,
software configuration, other interface boards installed if any.
Description of The Problem
Situations where the product was used.
Technical support is available during business hours.
We provide a product rental service so you can evaluate our product prior to purchase.
Inquiries
Refer to
Phone
FAX
Product Rental Service
Technical Support Center
082-262-1630 (in Japan) 082-262-1552 (in Japan)
0120-447213
(in Japan)
0120-458257
(in Japan)
Distributors,
Shipping Date,
Prices, Others
Sales Information Center
E-mail : [email protected]
Repair and Maintenance
The company will, at its option, replace its product, which the company, upon inspection, shall determine to be
defective in material and/or workmanship. If the product is obviously damaged or defective, please return it using
procedures outlined below.
1. Fill out the
Repair Request Form
.
Describe hardware configurations of the board and malfunction in detail.
2. Fax
the
Repair Request Form
to the Technical Support Center.
3. We will send you a repair quotation by return fax.
4. Carefully repack the damaged product, enclosing the
Repair Request Form
, and forward it (shipping prepaid)
to the repair group, at our Oita Plant (address shown below).
When the damage or defect is not obvious, please contact the Sales Information Center or our Technical Support
Center.
Be aware that depending on the extent and type of damage, the unit may not be economically repairable. If so, we
will notify you immediately.
Receiver’s Address
Repair Group, Oita Plant, Interface Corporation
1428, Shimobaru, Aki-machi, Higashikunisaki-gun, Oita, 873-0231 Japan
Contact Information
Technical Support Center
Phone: 082-262-1630 (Available during business hours)
FAX: 082-262-1552
Visit our Web site (www.interface.co.jp) for:
Technical Support
Frequently asked questions, related technical terminology
Product Information
The latest information about our products; specifications, product selection guides, etc
Useful Information
Discount information, rental information, distributors
Downloads Service
Drivers, technical documents such as I/O port maps, sample programs, and user’s
manual data.
The design and contents of the web site are under constant review. Therefore, there might be some changes in its
design and contents.
is a trademark of Interface Corporation (under application).
is a collective mark of Japan Electronics and Information Technology Industries Association (JEITA).
Other product and company names are trademarks, registered trademarks, or servicemarks of their respective
owners.
2004
Interface Corporation
All rights reserved. No part of this publication may be reproduced or altered in any form or by any means without the
written permission of Interface Corporation.
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