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7.3 Malfunction Removal
Problem
Solution
I cannot access the camera
from a web browser
Check to make sure that the camera’s Network
settings are appropriate.
Check to make sure that all network cables have
been connected properly.
If connected using DHCP, verify that the camera is
able to acquire dynamic IP addresses without any
problem.
If the camera is connected to a Broadband Router,
verify that port forwarding is properly configured.
The Image cannot display
after the camera start up.
If the camera starting up/ shutdown frequently, the
device will go into shutdown protection. Please wait for
5s to restart.
Viewer got disconnected
during monitoring.
Connected Viewers become disconnected upon any
change to camera or network configurations.
Check all network connections.
If the camera is connected over an PPPoE network,
it’ s possible for
Viewer to disconnect under poor network
conditions.
After alarm triggering, you
cannot receive the email.
Verify setup by following:
1.
Check <system setup>→<timing setup>, if the time is
usual.
2.
Check<sending email>tab at alarm setup, if it is right.
3.
Check <network setup>→<email setup>, if it is
enable.
