Section 6: Troubleshooting
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OS/400 AFP/IPDS Problems
6.1.3.1 TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the IntelliBar AS Net print server and you have
checked the printer hardware and network connection and cabling as described in the previous
steps, then check the following:
A. Verify that TCP/IP been configured on your host systems in the network (CFGTCP).
B. Verify that TCP/IP has been started on your iSeries systems in the network (STRTCP).
C. Ping the IntelliBar printer from the AS/400 or iSeries host (not from a workstation).
If you
do not get a ‘reply’ from the IntelliBar printer, then TCP/IP may not be configured cor-
rectly on either the printer or on the AS/400. Verify all host, printer and network devices
TCP/IP settings for accuracy and correctness.
D. Verify that there are no mismatched or duplicate IP addresses. Verify that the desired IP
address is correctly loaded into the IntelliBar AS Net print server (via print server self-
test print) and verify that no other nodes on the network have this address. If the address
is not correct, reload the desired address following the instructions in Section 3 of this
guide.
Note: DUPLICATE IP ADDRESSES ARE THE MOST COMMON
CAUSE OF TCP/IP PRINTING PROBLEMS.
E. Verify that the host computer and the IntelliBar print server are both on the same subnet.
For example, if the print server has a subnet mask of 255.255.255.0, the host must have
the same subnet mask. Or if routing between subnets, verify that the router is properly
configured to pass data between the two devices. If the subnet mask address is not cor-
rect, reload the desired address following the instructions in Section 3 of this guide.
F. If you have problems with queues locking up when the active print job is deleted, try set-
ting the IP timeout to one minute with the console command SET IP TIMEOUT 1.
G. If you are using certain IP switch models with an IntelliBar print server, you may not be
able to communicate unless you set the Keepalive Timer to 1 using the embedded Intelli-
Bar web server configure TCP/IP facility or the console command SET IP KEEPALIVE
1. This sends out a ping command every minute to notify the network that the print server
is still active on the network.