Intel SS4000-E - Entry Storage System NAS Server Troubleshooting Manual Download

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Table of Content

Error Messages List

......................................................................................................... 2

Troubleshooting the Storage System

............................................................................ 3

I can’t access the Manager

..................................................................................... 3

I forgot the password for logging in to the Manager

........................................... 3

The users can’t access the shared folders

.......................................................... 4

The users can’t create files in the shared folders

............................................... 4

The users cannot access the storage system using FTP

.................................. 5

The System Status LED is yellow

.......................................................................... 5

The Disk Activity LED is blinking yellow

............................................................... 5

One of the Global Disk Status LED lights is yellow

............................................. 6

My Western Digital WD2500JS SATA disk is not detected

................................ 6

Troubleshooting Client Backup and Recovery

............................................................ 6

The disk that I want to protect isn’t listed

............................................................. 7

Authentication errors occur when I try to protect a disk

..................................... 7

The Status page indicates that the backup is offline

.......................................... 7

A backup did not occur at its regularly scheduled time

...................................... 8

I can’t change my backup schedule

...................................................................... 8

I forgot my recovery CD password

........................................................................ 9

Creating a Diagnostic File for Analysis

......................................................................... 9

Creating a Diagnostic File (XRay) for Storage System

...................................... 9

Creating a Diagnostic File Using Intel® Client Backup and Restore

............. 10

Creating a Diagnostic File using Recovery CD

................................................. 11

Summary of Contents for SS4000-E - Entry Storage System NAS Server

Page 1: ...D lights is yellow 6 My Western Digital WD2500JS SATA disk is not detected 6 Troubleshooting Client Backup and Recovery 6 The disk that I want to protect isn t listed 7 Authentication errors occur when I try to protect a disk 7 The Status page indicates that the backup is offline 7 A backup did not occur at its regularly scheduled time 8 I can t change my backup schedule 8 I forgot my recovery CD ...

Page 2: ...l Threshold is 2 The storage space in the connected USB device is almost full You can either make some room in the USB device or disconnect the USB device N A Critical Network connection lost Port s Network connection of the specified port has been lost Please check your network connections including the cable switch hub are se cured 60210 Warning Shared folder 1 now unavailable to 2 The privilege...

Page 3: ...ion provides general information about common problems that you might have with your storage system and steps you can take to re solve them I can t access the Manager If you re using the Console make sure the computer where the Console is installed is in the same subnet as the storage system If you re using a Web browser make sure the name or IP address of the storage system is correct You can use...

Page 4: ... proper procedure for accessing the shared folders including the correct name or IP address of the stor age system You can use the storage system name only if that name is registered with a DNS server on your network Windows users can t access shared folders using the Console unless their computers are on the same subnet as the storage system If using the Console does not work try accessing the sh...

Page 5: ...The System Status LED is yellow A critical error might have occurred Restart the system If the System Status LED remains yellow contact Technical Support The System Status LED turns yellow for the following conditions y Fan failure y Power supply failure y Hard disk failure y Operating system boot failure y System board failure y Hard disks are not configured the System Status LED is yellow when f...

Page 6: ...ault the above disk enables SSC Spread Spectrum Clocking however the GD31244 SATA controller used in Intel Storage Server SS4000 E does not support SSC To disable SSC in the above hard drive please remove jumper in pins 1 and 2 with reference to the picture label on hard disk Consult manufac ture documentation for more information Troubleshooting Client Backup and Recovery This section provides ge...

Page 7: ...address is the IP address of the storage system If you do not see Reply from the problem is with your network y If the storage system already exists select it in the list of backup lo cations and then click Remove Then click Add to add it again This resets the settings in the iSCSI initiator which might be causing the authentication problem Note When authentication errors occur invalid backups mig...

Page 8: ...e Status is Normal If protec tion is stopped for example if you recovered the disk or recovered a different partition on the same disk backups will not occur until you resume protection by clicking Back Up Now y If you changed the name of your computer the storage system will not recognize it any longer Remove protection for all your disks or parti tions delete the old computer name from the stora...

Page 9: ...The same password is used for all disks backed up to the same storage system Creating a Diagnostic File for Analysis Creating a Diagnostic File XRay for Storage System In some cases you might need assistance from Technical Support to solve problems that you might have with Storage System When you contact the Technical Support team they might ask you to turn on the debug mode of the Storage System ...

Page 10: ...ackup and Recovery When you contact the Technical Support team they might ask you to create a diagnostic file to help them better understand your environment and configuration settings You can create a diagnostic file using the In tel Client Backup and Recovery application Note This diagnostic file does not include the log files associated with the Intelligent Management Agent IMA You might be ask...

Page 11: ...recovery CD 1 Insert the recovery CD into the PC s CD ROM drive and boot from the CD Press Alt F2 at any time after loading the NIC driver for the PC configuring the NIC and the computer DO NOT initiate the recovery 2 At the command line enter the following command and then press Enter xray 3 When prompted insert a formatted floppy disk into the PC s floppy disk drive or attach a USB device to PC ...

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