After you click “
Generate XRay
”, the Storage System is creating the
XRay file of file format .tar.gz. You will be asked to click “
here
” to save
the XRAY file into your browser machine. Please send this file to Tech
Support team for further analysis.
Creating a Diagnostic File Using Intel® Client Backup and Re-
store
In some cases, you might need assistance from Technical Support to
solve problems that you might have with Client Backup and Recovery.
When you contact the Technical Support team, they might ask you to
create a diagnostic file to help them better understand your environment
and configuration settings. You can create a diagnostic file using the In-
tel® Client Backup and Recovery application.
Note: This diagnostic file does not include the log files associated with the
Intelligent Management Agent (IMA). You might be asked to send those
files (iscmlib.log and iscmservice.log) separately.
To create a diagnostic file using Intel® Client Backup and Recovery:
1. Run Intel® Client Backup and Recovery.
2. From the Action menu, click Create Diagnostic File.
