Intel EtherExpress PRO/100+ Page 31 Installation Manual Download | Manualshive

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Troubleshooting and FAQs 27

The controller stopped working when another adapter was added to the
computer.

•

Make sure the cable is connected to the controller.

•

Make sure your PCI BIOS is current. See “PCI Installation Tips”
on page 28.

•

Make sure the other adapter supports shared interrupts. Also, make
sure your operating system supports shared interrupts — OS/2
doesn’t.

•

Try reseating the most recently installed adapter.

The controller stopped working without apparent cause.

•

Run the diagnostics.

•

The network driver files may be corrupt or deleted. Delete and then
reinstall the drivers.

ENet2.book Page 27 Monday, May 4, 1998 9:53 AM

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Summary of Contents for EtherExpress PRO/100+

Page 1: ...i ENet2 book Page i Monday May 4 1998 9 53 AM ...

Page 2: ...of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 199...

Page 3: ... Ethernet Controller Teaming Options 15 Setting Up Adapter Fault Tolerance Only 15 Setting Up Adaptive Load Balancing 18 Setting Up Fast EtherChannel 21 Troubleshooting and FAQs 24 If the OnBoard Ethernet Controller Can t Connect to the Network 24 Testing the Controller Diagnostics 25 Frequently Asked Questions FAQs 26 Technical Information 28 PCI Installation Tips 28 Push Installation for Windows...

Page 4: ...iv Gateway ALR 8200 Rack Mount User s Guide ENet2 book Page iv Monday May 4 1998 9 53 AM ...

Page 5: ...ected by software as either and Intel EtherExpress PRO 100 or an Intel 82558 ethernet controller The OBEC may be enabled or disabled through the BIOS Setup utility If you need to change the setting refer to the system documentation for instructions on running the BIOS Setup utility ENet2 book Page 1 Monday May 4 1998 9 53 AM ...

Page 6: ...residential environment you must use a Category 5 cable Figure 1 100BASE TX Wiring 2 To configure the OBEC continue with the procedures specific to your operating system on the following pages To Connect the Network Cable Twisted Pair Ethernet TPE Use Category 5 cable and an RJ 45 connector Do not use Category 3 wiring at 100 Mbps At 100 Mbps connect to a TX hub not a T4 hub For full duplex see Se...

Page 7: ...ernet start Windows 95 You ll see the New Hardware Found dialog box If this box does not appear and Windows 95 starts normally you may need to manually add the onboard ethernet controller See Manually Adding an OnBoard Ethernet Controller on page 4 2 Click Driver from disk provided by hardware manufacturer then click OK You ll see the Install From Disk dialog box 3 Insert the Configuration and Dri...

Page 8: ... copied to your hard disk 5 To start PROSet double click on the PROSet icon in the Control Panel 6 The PROSet software examines your computer and displays the main window 7 Click OK to exit PROSet and return to Windows 95 Manually Adding an OnBoard Ethernet Controller If the New Hardware Found dialog box does not appear at startup and you cannot connect to the network check the Device Manager list...

Page 9: ...the protocols are bound Check Device Properties list for trouble indicators an X or symbol Test the controller Start PROSet and click Test to run diagnostics Check with your LAN administrator you may need to install additional networking software Windows NT Server or Workstation Automatic Configuration This PCI computer automatically detects and configures the PCI compliant OBEC The OBEC IRQ level...

Page 10: ...e configured at this time 6 Select the controller and click Properties to run PROSet and view the controller configuration Controller hardware diagnostics are available only when the drivers aren t loaded before you restart your computer Driver diagnostics are available when the drivers are loaded PROSet is an enhanced utility that you can use to easily configure and test your ethernet controller ...

Page 11: ...assigned to each adapter installed The PROSet main window is shown on the preceding page 5 Click OK in the PROSet main window to return to Windows NT You ll see the Network Settings dialog box 6 Click OK and remove the installation disk When prompted restart Windows NT To install multiple adapters repeat this procedure for each new adapter For more information see Installing Multiple Adapters on p...

Page 12: ...Start your computer to automatically configure the OBEC Resource configuration is complete when the DOS prompt appears You can now continue with the procedure below If your computer displays an error while booting it may require additional steps to configure a PCI adapter See PCI Installation Tips on page 28 for more information Run Setup to Install Network Drivers Setup can automatically install ...

Page 13: ...up finds a problem it displays the results and some possible solutions 5 When Setup finishes the tests you ll see the Install Network Drivers screen 6 Select the driver you want to install Setup can install a NetWare client driver for you If you want to install other drivers Setup displays a readme file with installation instructions Troubleshooting If you can t connect to a server first try the s...

Page 14: ...iate configuration program for the installed adapter and set it up as a responder 3 Return to the computer with the new adapter Run Setup and test the adapter NetWare Server Client 32 UNIX OS 2 Banyan and Other Operating Systems Refer to Intel s online documents On a DOS computer view the appropriate readme file for information on installing your network driver 1 To view the readme files insert th...

Page 15: ...erver drivers use the PCI slot number to identify each installed adapter You can correlate the PCI slot number to the adapter by using the Ethernet address that is printed on a label on the adapter Run Setup from the Intel disk to view the Ethernet address and slot number for each installed adapter For more information see the readme files NetWare 4 11 server installations use unique slot numbers ...

Page 16: ...r duplex mode manually see following paragraphs because it defaults to half duplex Half duplex The controller performs one operation at a time it either sends or receives Manually Configuring for Full Duplex If your switch supports auto negotiation with the N way standard duplex configuration is automatic and no action is required on your part However few switches in the current installed base sup...

Page 17: ...ontroller and click on Properties 2 PROSet examines your system and displays the Controller Setup window If you have multiple adapters click the Show All Adapters box and then select the adapter you are configuring you can identify it by its Ethernet address Each adapter must be configured separately For more information refer to Installing Multiple Adapters on page 11 3 From the window that appea...

Page 18: ... click the adapter you are configuring you can identify it by its Ethernet address Each adapter must be configured separately For more information refer to Installing Multiple Adapters on page 11 5 Click Settings and then Advanced 6 In the Duplex Mode list box choose Full 7 Click OK and restart Windows 95 Other Operating Systems See the Adapter Installation and Special Configurations readme file I...

Page 19: ...x from Microsoft See the Late Breaking News for details Setting Up Adapter Fault Tolerance Only Adapter Fault Tolerance provides the safety of an additional backup link between the server and hub or switch In the case of hub or switch port cable or controller failure you can maintain uninterrupted network performance Adapter Fault Tolerance is implemented with a primary controller and a backup or ...

Page 20: ...dapter Teaming Configuration window 5 Follow the instructions for assigning adapters to a team Adapter Fault Tolerance supports up to four adapter teams two adapters per team 6 Select AFT Only in the Team Function area 7 Click OK and then click Close to finish When prompted restart your computer Deleting a Team 1 Double click the Network icon in the Control Panel 2 On the Adapters tab select the A...

Page 21: ...d aft Copy these lines into the AUTOEXEC NCF file Load LAN driver on 1st controller load e100b slot 7 frame ethernet_802 2 name pri_802 2 Load LAN driver on 2nd adapter load e100b slot 8 frame ethernet_802 2 name sec_802 2 Bind ipx to 1st controller Note do not bind protocols to 2nd adapter bind ipx pri_802 2 net 2 Set the 2nd adapter to be a Fault Tolerance Partner to the first controller aft bin...

Page 22: ...h ALB you group PRO 100 adapters in teams to provide an increased transmit rate up to 400 Mbps using a maximum of four adapters The ALB software continuously analyzes transmit loading on each adapter and balances the rate across the adapters as needed Adapter teams configured for ALB also provide the benefits of AFT Receive rates remain at 100 Mbps To use ALB you must have two three or four PRO 10...

Page 23: ...emove A confirmation dialog appears Click Yes 4 Click Close Restart when prompted Setting up ALB in NetWare 1 Copy the following lines from the EXAMPLES TXT file on the Configuration and Drivers disk and paste them into the appropriate files These commands assume the AFT NLM and E100B LAN files are in the system directory of your workstation Files must be copied from the Configuration and Drivers ...

Page 24: ...n t know the number load the driver without it NetWare will prompt youwith available PCI device numbers frame the frame type of the network segment the computer is on 7 is the primary controller s slot number 8 is the secondary adapter s slot number 2 Modify the lines to match your workstation or server s requirements 3 Save the AUTOEXEC NCF and STARTUP NCF files and restart your workstation or se...

Page 25: ...ers as needed Adapter teams configured for FEC also provide the benefits of AFT see page 14 To use FEC you must have two or four PRO 100 adapters configured as an FEC Team in your server or workstation and linked to the same FEC enabled Cisco switch Setting up FEC in Windows NT 4 0 1 Double click the Network icon in the Control Panel 2 On the Adapters tab select a PRO 100 adapter that will be in t...

Page 26: ... workstation Files must be copied from the Configuration and Drivers disk to your workstation s hard drive Copy this line into the STARTUP NCF file Load Fast EtherChannel load aft Copy these lines into the AUTOEXEC NCF file Load LAN driver on 1st controller load e100b slot 7 frame ethernet_802 2 name pri_802 2 Load LAN driver on 2nd adapter load e100b slot 8 frame ethernet_802 2 name sec_802 2 Bin...

Page 27: ...s the primary controller s slot number 8 is the secondary adapter s slot number 2 Modify the lines to match your server s requirements 3 Save the AUTOEXEC NCF and STARTUP NCF files and restart your server Deleting a Team To remove team in AFT ALB or FEC mode edit out the lines above Or temporarily remove the team by issuing the unbind command with the slot number for the primary controller in the ...

Page 28: ... a different cable If you re directly connecting two computers no hub use a crossover cable Most hubs require a straight through cable while most switches require a crossover cable see your hub or switch documentation to verify See the Cabling Information readme file for more information on crossover cables Check the LED Lights on the Controller The controller has two diagnostic LEDs above the cab...

Page 29: ...r result in lost connections Testing the Controller Diagnostics Test the controller by running diagnostics For DOS or Windows 3 1 computers run Setup on the Configuration and Drivers disk For Windows NT and Windows 95 run PROSet by double clicking the PROSet icon in the Control Panel Click Help from the main PROSet window to get complete diagnostics information and instructions LED Indication Mean...

Page 30: ... network cable is securely attached For NetWare clients make sure you specify the correct frame type in your NET CFG file Make sure the duplex mode setting on the controller matches the setting on the switch At 100 Mbps connect to a 100BASE TX hub switch not 100BASE T4 The LNK LED doesn t light Make sure you ve loaded the network drivers Check all connections at the controller and the switch Try a...

Page 31: ...tion Tips on page 28 Make sure the other adapter supports shared interrupts Also make sure your operating system supports shared interrupts OS 2 doesn t Try reseating the most recently installed adapter The controller stopped working without apparent cause Run the diagnostics The network driver files may be corrupt or deleted Delete and then reinstall the drivers ENet2 book Page 27 Monday May 4 19...

Page 32: ...default Check your BIOS PCI bus setting It will be set to either Busmaster or Non busmastered Choose Busmaster Reserve interrupts IRQs and or memory addresses for ISA adapters This prevents PCI cards from trying to use the same settings ISA cards are using Check your PCI BIOS setup program There may be IRQ options such as Enable for ISA Reserve for ISA or Disable for PCI This option is sometimes i...

Page 33: ... on the support web site see the inside back cover Fast Ethernet Wiring 100BASE TX Specification The 100BASE TX specification supports 100 Mbps transmission over two pairs of Category 5 twisted pair Ethernet TPE wiring One pair is for transmit operations and the other for receive operations Segment lengths are limited to 100 meters with 100BASE TX for signal timing reasons This complies with the E...

Page 34: ...use a well established uncomplicated design making them highly cost effective for connecting PCs within a workgroup These are the most common type of Ethernet hubs in the installed base Switching hubs In a switched network environment each port gets a fixed dedicated amount of bandwidth In the highway scenario each car has its own lane on a multi lane highway and there is no sharing In a switched ...

Page 35: ...l property rights LIMITED MEDIA WARRANTY Intel warrants that the media on which the Software is furnished will be free from defects in material and workmanshipfor a period of one 1 year from the date of purchase Upon return of such defective media Intel s entire liability and your exclusive remedy shall be the replacement of the Software Exclusions of other warranties THE SOFTWARE IS PROVIDED AS I...

Page 36: ...lations orders or other restrictions on encryption technology GOVERNING LAW Claims arising under this Agreement shall be governed by the laws of California excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods Intel is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Intel S...

Page 37: ...NOTES ENet2 book Page xxxiii Monday May 4 1998 9 53 AM ...

Page 38: ...8503060 R0 ENet2 book Page xxxiv Monday May 4 1998 9 53 AM ...

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