SECTION 7 - The HIU Controller first power up and set up
SECTION 14 - Warranty
Extended Product Warranty
Intatec Limited (company number 04359938) (
we, us, our
) offers any business customer which
has purchased directly from us (
Buyer/you
) any of those products which are part of our Hiper
HIU range of products described in paragraph 2 of Section A of this extended warranty docu-
ment (
Hiper HIU
), the benefit of an extended warranty in respect of manufacturing defects,
subject to the following conditions and exclusions.
Secon A: Our Warranty
1. Intatec warrants to the Buyer that the Hiper HIU shall be free from manufacturing defects
under normal and proper use (
Warranty
) for a period of 3 years following the Warranty
Commencement Date (as defined in paragraph 5 of this Section A) (
Warranty Period
).
2. The Warranty only applies to the following products which are part of our Hiper HIU range:
- Twin Plate HIU;
- Single Plate HIU;
- Cooling Interface Unit;
- HIU with HW Cylinder arrangement but not including the cylinder.
3. Subject always to the warranty exclusions set out in Section B of this extended warranty
document, during the Warranty Period we will repair or replace at our discretion, the Hiper HIU
or any defective part thereof, which is proven to be a component failure caused by
manufacturing defects.
4. The Hiper HIU must be correctly installed and commissioned by a competent and qualified
installer and in accordance with the installation manual to which this extended warranty
document is enclosed (which includes the requirement for you to issue to us (or procure the
issue of), those commissioning documents requested by us from time to time such as the
‘Benchmark’ commissioning checklist), otherwise the Warranty may not apply. Proof of installa-
tion and commissioning in accordance with this paragraph 4 may be required to validate the
Warranty.
5. The Warranty must be registered by you (or on your behalf) via the internet at
www.intatec.co.uk/register_hiu_product
or by post to Intatec Limited, Airfield Industrial Estate,
Hixon ST18 0PF, no later than 30 days following the Hiper HIU being installed at the relevant
property, with the date of installation being the ‘
Warranty Commencement Date
’ for the
purposes of the Warranty. In the event that you fail to register the Warranty in accordance with
this paragraph 5, then the Warranty Commencement Date shall be deemed to be the date that
we dispatch the Hiper HIU to you.
6. The Warranty only relates to the Hiper HIU and integrated controls and does not extend to
any connected system or accessories including without limitation any external pumps, external
wiring, filters and valves.
7. The Warranty only extends to the Buyer and the Buyer shall not assign or transfer its rights or
obligations under the Warranty without our prior written consent. However, nothing in this
paragraph shall prevent the Buyer’s customers and/or the end-users of the Hiper HIU from
contacting us in accordance with paragraph 1 of Section C.
8. The Warranty is not insurance backed.
Secon B: Warranty Exclusions and Our Liability
1. The Warranty shall not apply and we shall not be liable where:
a)
any alterations or adjustments have been made to the Hiper HIU (including without limitation
alterations or amendments to its design and/or construction);
b)
further use is made of the Hiper HIU after we have been notified of an alleged defect:
c)
repairs have been attempted by anyone other than us or our authorised representatives; the
Hiper HIU has been moved from its original place of installation;
d)
defects are caused by:
i.
wilful damage, neglect, negligence or abnormal storage or working conditions;
ii.
accidental or malicious damage (e.g. vandalism) or events outside of our control (e.g. fire, flood
or explosion);
iii.
theft or attempted theft ;
iv.
fair wear and tear;
v.
a failure to adhere to installation, usage, maintenance and/or servicing instructions provided
(orally or in writing) by us from time to time, including, without limitation, the
installation manual issued to you and available via our website at
vi.
incorrect or improper installation, fitting or use of the Hiper HIU (including without
limitation where damage is caused to the controller of the Hiper HIU by connecting
voltage to connections that are in the installation manual advised as being “Volt Free”);
vii.
use of non-genuine spare parts (which have not been approved by us in advance in writing) in
the installation, maintenance, service or repair of the Hiper HIU;
viii.
any problems or defects caused by the supply of services (such as electricity, gas or water) to
the property where the Hiper HIU is installed;
ix.
any fault or failure in the systems to which the Hiper HIU is connected (e.g. pumps and boilers);
x.
any damage caused by the condition of water which supplies the systems (including without
limitation hard water scale deposits or sludge resulting from corrosion).
2. The Warranty only applies to any Hiper HIU bought in and installed and used in the United
Kingdom and Republic of Ireland.
3. Except as provided in this extended warranty document and our Standard Terms and
Conditions of Sale (which can be found online at www.intatec.co.uk), which form the basis of
the contract between you and us, we shall have no liability to you in respect of any defect in the
Hiper HIU supplied.
4. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent
permitted by law, hereby excluded.
5. We shall in no circumstances be liable to you in contract, tort (including negligence), breach
of statutory duty, or otherwise for any of the following losses arising under or in connection
with the Warranty:
a)
any indirect, consequential or special losses;
b)
any loss of profit (whether direct, indirect or consequential); and
c)
any loss of sales or business (whether direct, indirect or consequential).
6. Nothing in the Warranty excludes or limits any liability which cannot legally be limited
including liability for death or personal injury caused by negligence or fraud or fraudulent
misrepresentation.
7. The Warranty shall apply to any repaired or replaced Hiper HIU supplied to you by us. For the
avoidance of doubt, any repair or replacement carried out under the terms of the Warranty
does not extend the Warranty beyond the Warranty Period.
Section C: How to Claim
1. In the unlikely event that you encounter a problem with the Hiper HIU, you or your customer
and/or end-user should contact us promptly in writing (whether by post or email) or by
telephone, using the contact details set out below in this Section and in any event within 10
days of the defect becoming evident. Any claim made under the terms of the Warranty must be
made within the Warranty Period.
2. Once you or your customer and/or end-user have contacted us in accordance with paragraph 1
above to report a problem, we will contact you or your customer or end-user (as the case may be)
by telephone in the first instance so that we can ask a series of initial questions to get a
better understanding of the nature of the problem and provide some initial guidance. If we are
unable to resolve the problem by telephone remotely, we will arrange, at a mutually agreed
time, for an engineer to visit the site where the Hiper HIU is installed to examine the Hiper HIU.
3. Please note, health and safety is of paramount importance to us and if our engineers cannot
gain safe access to the Hiper HIU or our engineer cannot gain access to the property where the
Hiper HIU is located, then an abortive charge equal to our ‘initial call out charge’ (as referred to in
paragraph 5 of this Section C) shall apply and shall be payable by you on demand.
4. After examination by our engineer, we will arrange to repair or replace any part(s) of the
Hiper HIU, which are in our opinion a component failure caused by manufacturing defects, free
of charge.
Important note: We will require you to provide details of the serial number of the Hiper HIU in
order for us to be able to consider any claim, so please have such details readily available
upon request.
Our contact details:
Email: [email protected]
Telephone: 01889 272180
By Post:
F.A.O Technical Department
Airfield Industrial Estate
Hixon
Stafford
Staffordshire
ST18 0PF
5. If, after examination by us, we are of the opinion that the defect(s) is/are not covered by the
terms of the Warranty, additional call out charges (including without limitation an initial call out
charge) shall apply. Details of such charges (and our payment terms) are displayed on our website
at www.intatec.co.uk.
Section D: General
1. In the event that we receive any personal information from you, we will only use such per-
sonal information to administer the Warranty. We may share such personal information with
our engineers in order to conduct any repairs or replacements covered by the Warranty.
We will process such personal information in accordance with our privacy policy (a copy of
which is available on request or can otherwise be found at
).
2. This extended warranty document does not give rise to any rights under the Contracts
(Rights of Third Parties) Act 1999 to enforce any term of the Warranty.
3. If the terms and conditions set out in this extended warranty document have not been
complied with in full, then we reserve the right to declare the Warranty as null and void.
4. Any words following the terms including, include, in particular, for example or any similar
expression shall be construed as illustrative and shall not limit the sense of the words, description,
definition, phrase or term preceding those terms.
5. If any exclusion or limitation expressly set out in this extended warranty document is or
becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect
the validity and enforceability of the rest of this extended warranty document.
6. The terms of this extended warranty document are subject to the law of England and Wales
and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or
claim arising out of or in connection with this extended warranty document
.
Page 23
e&oe 07/22
