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SECTION  7 - The HIU Controller first power up and set up

 

SECTION  14 -  Warranty

 

Extended Product Warranty 

 

Intatec Limited (company number 04359938) (

we, us, our

) offers any business customer which 

has purchased directly from us (

Buyer/you

) any of those products which are part of our Hiper 

HIU range of products described in paragraph 2 of Section A of this extended warranty docu-

ment (

Hiper HIU

), the benefit of an extended warranty in respect of manufacturing defects, 

subject to the following conditions and exclusions.   

 

Secon A: Our Warranty 

1. Intatec warrants to the Buyer that the Hiper HIU shall be free from manufacturing defects 

under normal and proper use (

Warranty

) for a period of 3 years following the Warranty  

Commencement Date (as defined in paragraph 5 of this Section A) (

Warranty Period

). 

 

2. The Warranty only applies to the following products which are part of our Hiper HIU range:  

- Twin Plate HIU; 

- Single Plate HIU; 

- Cooling Interface Unit; 

- HIU with HW Cylinder arrangement but not including the cylinder.  

 

3. Subject always to the warranty exclusions set out in Section B of this extended warranty  

document, during the Warranty Period we will repair or replace at our discretion, the Hiper HIU 

or any defective part thereof, which is proven to be a component failure caused by  

manufacturing defects.   

 

4. The Hiper HIU must be correctly installed and commissioned by a competent and qualified 

installer and  in accordance with the installation manual to which this extended warranty 

document is enclosed (which includes the requirement for you to issue to us (or procure the 

issue of), those commissioning documents requested by us from time to time such as the 

‘Benchmark’ commissioning checklist), otherwise the Warranty may not apply. Proof of installa-

tion and commissioning in accordance with this paragraph 4 may be required to validate the 

Warranty.  

 

5. The Warranty must be registered by you (or on your behalf) via the internet a

https:// 

www.intatec.co.uk/register_hiu_product

 or by post to Intatec Limited, Airfield Industrial Estate, 

Hixon ST18 0PF, no later than 30 days following the Hiper HIU being installed at the relevant 

property, with the date of installation being the ‘

Warranty Commencement Date

’ for the 

purposes of the Warranty. In the event that you fail to register the Warranty in accordance with 

this paragraph 5, then the Warranty Commencement Date shall be deemed to be the date that 

we dispatch the Hiper HIU to you.  

 

6. The Warranty only relates to the Hiper HIU and integrated controls and does not extend to 

any connected system or accessories including without limitation any external pumps, external 

wiring, filters and valves.  

 

7. The Warranty only extends to the Buyer and the Buyer shall not assign or transfer its rights or 

obligations under the Warranty without our prior written consent. However, nothing in this 

paragraph shall prevent the Buyer’s customers and/or the end-users of the Hiper HIU from 

contacting us in accordance with paragraph 1 of Section C.  

 

8. The Warranty is not insurance backed.  

Secon B: Warranty Exclusions and Our Liability 
 

1. The Warranty shall not apply and we shall not be liable where: 
a) 

any alterations or adjustments have been made to the Hiper HIU (including without limitation 
alterations or amendments to its design and/or construction); 

b) 

further use is made of the Hiper HIU after we have been notified of an alleged defect: 

c) 

repairs have been attempted by anyone other than us or our authorised representatives; the 
Hiper HIU has been moved from its original place of installation;  

d) 

defects are caused by: 

i. 

wilful damage, neglect, negligence or abnormal storage or working conditions; 

ii. 

accidental or malicious damage (e.g. vandalism) or events outside of our control (e.g. fire, flood 
or explosion); 

iii. 

theft or attempted theft ; 

iv. 

fair wear and tear;  

v. 

a failure to adhere to installation, usage, maintenance and/or servicing instructions  provided 

(orally  or  in  writing)  by  us  from  time  to  time,  including,  without  limitation,  the 
installation manual issued to you and available via our website at 

www.intatec.co.uk

vi. 

incorrect  or  improper  installation,  fitting  or  use  of  the  Hiper  HIU  (including  without 

limitation where  damage  is  caused  to  the  controller  of  the  Hiper  HIU  by  connecting 
voltage to connections that are in the installation manual advised as being “Volt Free”); 

vii. 

use of non-genuine spare parts (which have not been approved by us in advance in writing) in 
the installation, maintenance, service or repair of the Hiper HIU;  

viii. 

any problems or defects caused by the supply of services (such as electricity, gas or water) to 

the property where the Hiper HIU is installed; 

ix. 

any fault or failure in the systems to which the Hiper HIU is connected (e.g. pumps and boilers);  

x. 

any damage caused by the condition of water which supplies the systems (including without 

limitation hard water scale deposits or sludge resulting from corrosion).  

2. The Warranty only applies to any Hiper HIU bought in and installed and used in the United 
Kingdom and Republic of Ireland.   
 
3. Except as provided in this extended warranty document and our Standard Terms and  
Conditions of Sale (which can be found online at www.intatec.co.uk), which form the basis of 
the contract between you and us, we shall have no liability to you in respect of any defect in the 
Hiper HIU supplied. 
 
4. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent 
permitted by law, hereby excluded. 
 
5. We shall in no circumstances be liable to you in contract, tort (including negligence), breach 
of  statutory  duty,  or  otherwise  for  any  of  the  following  losses  arising  under  or  in  connection 
with the Warranty: 
a) 

any indirect, consequential or special losses; 

b) 

any loss of profit (whether direct, indirect or consequential); and  

c) 

any loss of sales or business (whether direct, indirect or consequential).  

 
6.  Nothing  in  the  Warranty  excludes  or  limits  any  liability  which  cannot  legally  be  limited 
including  liability  for  death  or  personal  injury  caused  by  negligence  or  fraud  or  fraudulent 
misrepresentation.  
 
7. The Warranty shall apply to any repaired or replaced Hiper HIU supplied to you by us. For the 
avoidance  of  doubt,  any  repair  or  replacement  carried  out  under  the  terms  of  the  Warranty 
does not extend the Warranty beyond the Warranty Period.  

 
Section C: How to Claim  
 

1. In the unlikely event that you encounter a problem with the Hiper HIU, you or your customer 
and/or end-user should contact us promptly in writing (whether by post or email) or by  
telephone,  using the contact details set out below in this Section and in any event within 10 
days of the defect becoming evident. Any claim made under the terms of the Warranty must be 
made within the Warranty Period.  
 
2. Once you or your customer and/or end-user have contacted us in accordance with paragraph 1 
above to report a problem, we will contact you or your customer or end-user (as the case may be) 
by telephone in the first instance so that we can ask a series of initial questions to get a 
better understanding of the nature of the problem and provide some initial guidance. If we are 
unable to resolve the problem by telephone remotely, we will arrange, at a mutually agreed 
time, for an engineer to visit the site where the Hiper HIU is installed to examine the Hiper HIU.  
 
3. Please note, health and safety is of paramount importance to us and if our engineers cannot 
gain safe access to the Hiper HIU or our engineer cannot gain access to the property where the 
Hiper HIU is located, then an abortive charge equal to our ‘initial call out charge’ (as referred to in 
paragraph 5 of this Section C) shall apply and shall be payable by you on demand.  
 
4. After examination by our engineer, we will arrange to repair or replace any part(s) of the 
Hiper HIU, which are in our opinion a component failure caused by manufacturing defects, free 
of charge.  

Important note: We will require you to provide details of the serial number of the Hiper HIU in 
order for us to be able to consider any claim, so please have such details readily available 
upon request.  

 
Our contact details: 

Email: [email protected] 
Telephone: 01889 272180 
By Post: 
F.A.O Technical Department 
Airfield Industrial Estate 
Hixon 
Stafford 
Staffordshire 
ST18 0PF 
5. If, after examination by us, we are of the opinion that the defect(s) is/are not covered by the 
terms of the Warranty, additional call out charges (including without limitation an initial call out 
charge) shall apply. Details of such charges (and our payment terms) are displayed on our website 
at www.intatec.co.uk.  
 

Section D: General  

1. In the event that we receive any personal information from you, we will only use such per-
sonal  information  to  administer  the  Warranty.  We  may  share  such  personal  information  with 
our engineers in order to conduct any repairs or replacements covered by the Warranty.  
We  will  process  such  personal  information  in  accordance  with  our  privacy  policy  (a  copy  of 
which  is  available  on  request  or  can  otherwise  be  found  at 

https://www.intatec.co.uk/ 

privacy_policy

).  

 
2. This extended warranty document does not give rise to any rights under the Contracts  
(Rights of Third Parties) Act 1999 to enforce any term of the Warranty.  
 
3. If the terms and conditions set out in this extended warranty document have not been 
complied with in full, then we reserve the right to declare the Warranty as null and void.  
 
4. Any words following the terms including, include, in particular, for example or any similar 
expression shall be construed as illustrative and shall not limit the sense of the words,  description, 
definition, phrase or term preceding those terms.  
 
5.  If  any  exclusion  or  limitation  expressly  set  out  in  this  extended  warranty  document  is  or 
becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect 
the validity and enforceability of the rest of this extended warranty document.  
 

6. The terms of this extended warranty document are subject to the law of England and Wales 

and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or 
claim arising out of or in connection with this extended warranty document

.  

Page 23 

e&oe 07/22

Summary of Contents for Hiper II V1

Page 1: ...n and procedures accurate Inta cannot accept responsibility should it be found that in any respect the information is inaccurate or incomplete as a result of future developments Installation and Opera...

Page 2: ...ing installer and a quali ed and competent electrical installer in accordance with the current Building Water and Electrical Regulations Legislation and Standards Do not start installation until you h...

Page 3: ...oved Due care must be given by the installer that the cover heat meter viewing door and components are all accessible Isolation valves ordered separately as accessory pack HIAC03BVPACK Page 3 A C B G...

Page 4: ...lves Strainer with drain valve Pocket for heat meter sensor Isolation valves Pressure independent control valves Plate heat exchanger PHE Expansion vessel Low pressure switch 9 10 11 12 13 14 15 16 Te...

Page 5: ...pendent control valve PICV and fast acting stepper actuator 6 Circulating pump for secondary heating 7 Automatic air vent 8 Safety pressure relief valve 9 Low pressure switch 10 Plate Heat Exchanger 1...

Page 6: ...JIG use as a template for rst x piping use with HIACPFFKIT HI2ACJIG Pack of 4 Secondary straight isolation valves HIAC03BVPACK Prepayment relay for billing systems using a 230v signal HIAC04230KIT Se...

Page 7: ...r maintenance see page 3 The HIU is only for WALL MOUNTING in the orientation shown in this manual Locations where criminal damage or illegal tampering cannot be reasonably preventable Locations where...

Page 8: ...mark up the position for the wall bracket The position of the HIU is to be on a true vertical plane as in 5 3 Drill and plug the wall and secure the HIU with suitable wall xings not provided with the...

Page 9: ...aller The discharge pipe should have a continuous fall and conform to BS6798 Where the pipe empties into a drain then that area must be frost free and consideration as to a trap being included as well...

Page 10: ...e lter mesh by undoing and removing the lter cap Replace the now clean lter mesh and replace the lter cap Remove and store the ushing pipe replace the test plugs and make water tight Do not over tight...

Page 11: ...by 3 x cable glands located beneath the HIU at the rear LHS Live neutral and earth connections as per the diagram below 7 3 Room thermostat connection as per the diagram below This is a 2 core cable c...

Page 12: ...5 OK First start up sequence to ensure the selection of radiators or UFH SET HEATING RADIATOR Change to YES using the UP or DOWN button to initiate the oor drying for a new UFH system SELECT FLOOR HE...

Page 13: ...Heating RETURN The Controller Programming Guide is only for the use of the installer or commissioning engineer and under no circumstances should be left with the user or home owner Incorrect paramete...

Page 14: ...d only as an accessory 00 Manual operation of heating pump overrides room thermostat NO Select type of contact room stat connection switching N OPEN Normally open N CLOSE normally closed N OPEN Descri...

Page 15: ...7 Either the pressure in the heating system is too low or the pressure switch is faulty The HIU will not operate in Heating mode Check the system pressure on the gauge on the HIU The pressure switch w...

Page 16: ...st set the temperature so it is 10C lower than the primary PICV blocked strainer blocked Diverter in the wrong posi on E6 Temperature information from the heating temperature sensors is wrong or unusu...

Page 17: ...applied to the room thermostat connections then the controller maybe damaged beyond repair and will have to be replaced Warranty will not cover this see Installer Controller Parameter Settings Guide Y...

Page 18: ...epayment have NOT been wired to 230V Is there power to the fused spur connecting to the HIU Check power supply and Fuse feeding to the HIU Fused spur requires a 13A Fuse all correct Turn o the potenti...

Page 19: ...SECTION 7 The HIU Controller rst power up and set up SECTION 12 Pump SECTION 7 The HIU Controller rst power up and set up Pump operating and Fault LEDs Page 19 e oe 07 22...

Page 20: ...nimum output 1kW Pump Grundfos UPM3 K FLEX AS 15 75 CIAO2 GFNJB Heating pump nominal head capacity 7 5 kPa Electrical supply 1 ph 50Hz 230v Control method Electronic PID controller with fast acting st...

Page 21: ...h casing base PFAP 1462 00 HIUC PID Controller front cover with touch screen PFFG0652 00 HIUC Controller cable gland CMPD 4066 00 Pump power cable HI29532 025 Pump PWM cable HI29532 035 Power supply c...

Page 22: ...25024045 E 5 M12X1 Drain valve HI29300004 E 8 PICV compact OEM cartridge HI29329005 1 E 7 1 4 test ush port plug HI2602013 E 6 M10 Heat meter temperature probe plug HI225560002 E 9 PICV Cartridge at s...

Page 23: ...in the United Kingdom and Republic of Ireland 3 Except as provided in this extended warranty document and our Standard Terms and Conditions of Sale which can be found online at www intatec co uk which...

Page 24: ...ntatec Ltd Air eld Industrial Estate Hixon Sta ordshire ST18 0PF Tel 01889 272 180 Fax 01889 272 181 Email sales intatec co uk Web www intatec co uk e oe 07 22 Hiper II V1 Heating only single plate HI...

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