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Troubleshooting
The connected light turned on by itself
There must be a device in your Insteon network that is unexpectedly linked to the Wall Switch. If you have given
your device an X10 address, powerline noise may be triggering the Insteon device.
Try this:
• Use software to examine the Wall Switch’s links. If you can identify the stray controller, remove the link.
• If you are unable to identify the unexpected controller, perform a factory reset on the Wall Switch. This will
remove all links from the module’s database but will also require that you reconfigure the device’s scenes
and properties.
• If you have assigned your device an X10 address, try assigning a different X10 address or taking steps to
identify and isolate electronics that may be generating powerline noise.
Using a controller, the Wall Switch will turn off but not turn on
Most likely, the Wall Switch was linked to the controller with the load set to Off
Try this:
• Make sure the Wall Switch’s connected load is on and then re-link the device to your Insteon controller. This
link will overwrite the previous “off” link.
The Wall Switch does not respond to button taps or controller links
A power surge or excessive powerline noise may have caused the switch to unexpectedly stop responding.
Try this:
• Temporarily disconnect your switch from power by pulling the set button out from the switch until the status
LEDs turn off. Wait about 10 seconds and then push in the set button. Test the switch to see if the load will
turn on or off.
• While unusual, the Wall Switch may require a factory reset to restore normal operation. Follow the
procedure outlined in Local Programming to reset the device to factory settings. You will be required to
reconfigure the device’s scenes and properties after the reset.
After installing the Wall Switch, the switch produces a long, continuous beep
Your Wall Switch has been wired incorrectly and will not function.
Try this:
• Turn off power and verify the wire connections in the junction box are secure, not showing any bare wire
and labeled correctly. The color of wire in your junction box may differ from the installation diagrams and
it is possible that the function of the wire is incorrect for its color. Use a voltage detector or multi-meter to
properly identify line, load and neutral. If you are unable to do so, contact an electrician.
