ApplianceLinc Owner’s Manual
Page 11 of 12
TROUBLESHOOTING
Problem
Possible Cause
Solution
The Status LED on
ApplianceLinc is not
turning on and won’t
control the load.
ApplianceLinc may not be
getting power.
Make sure ApplianceLinc is not plugged into a switched
outlet that is turned off.
ApplianceLinc won’t Link
or work with a Controller.
The Controller might have
been reset without Unlinking
ApplianceLinc from it.
Re-Link ApplianceLinc to the Controller.
The Controller and
ApplianceLinc may be on
opposite power line phases.
Make sure two dual-band INSTEON devices are properly
installed to bridge the two power line phases.
The INSTEON signal may be
too weak.
Add additional INSTEON devices or move around existing
INSTEON devices. All INSTEON devices act as INSTEON
network repeaters.
Large appliances, such as
refrigerators or air conditioners,
may be producing electrical
noise on the power line.
Install a power line noise filter (#1626-10) to filter electrical
noise and minimize signal attenuation.
Other electrical devices, such
as computers, televisions, or
power strips, may be absorbing
the INSTEON signal.
ApplianceLinc is taking a
long time to respond to a
Controller.
The Controller may be sending
commands to a Responder that
is no longer in use. Commands
for the unused Responder are
being resent and loading down
the signal.
Unlink any unused Responders from the Controller.
HINT: If you are using home automation software, you can
easily check scene membership and eliminate unnecessary
Links.
If the above doesn’t work, perform a factory reset on the
Controller.
The load turned on by
itself.
Another Controller, a timer, or
stray X10 signals could have
triggered ApplianceLinc.
Perform a factory reset. See
Resetting ApplianceLinc to its
Factory Default Settings.
The Controller can turn off
ApplianceLinc but
ApplianceLinc does not
turn on when I send an
ON command from the
Controller.
ApplianceLinc may be Linked
at its off state.
Re-Link ApplianceLinc to the Controller, while the load is
on. See
Linking an INSTEON Controller to ApplianceLinc.
ApplianceLinc is locked
up.
A surge or excessive noise on
the power line may have
glitched it.
Unplug ApplianceLinc for 10 seconds and then reinstall.
If the above doesn’t work, perform a factory reset. See
Resetting ApplianceLinc to its Factory Default Settings.
The load is not being
controlled by
ApplianceLinc.
The load may not be getting
power.
Make sure the load’s built-in switch is in the on position.
The LEDs controlled by
ApplianceLinc do not turn
off completely when I send
an OFF command.
You might be using a low-
wattage LED. Since LEDs don’t
take a lot of power, the trickle-
charge that runs through
ApplianceLinc may be enough
to power the bulb.
Add to the load with more LEDs or higher wattage bulbs –
generally higher than a 5 Watt load.
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you are having with
ApplianceLinc, please call:
INSTEON Gold Support Line
800-762-7845
