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Troubleshooting
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Contact Customer Care:
+44 (0) 3331 230051
Problem
Possible Reason
Solution
Difficulty
closing lid
Sealing ring not properly fitted
Re-position sealing ring, ensure it is snug
behind sealing ring rack.
Float valve in the popped-up position
Gently press the float valve downward with
a long utensil.
Contents in cooker are still hot
Press quick release button down until it
clicks into
Vent
position, then lower lid
onto cooker base slowly, allowing heat
to dissipate.
Difficulty
opening lid
Pressure inside the cooker
Release pressure according to recipe;
only open lid after float valve has
dropped down.
Float valve stuck at the popped-up
position due to food debris or residue
Ensure steam is completely released by
quick-releasing pressure, then press float
valve gently with a long utensil.
Open lid carefully and thoroughly clean
float valve, surrounding area, and lid before
next use.
WARNING
Contents may be under pressure; to avoid scalding injury, do not
attempt to force lid open.
Inner pot is
stuck to lid
when cooker
is opened
Cooling of inner pot may create
suction, causing inner pot to adhere
to the lid
To release the vacuum, press quick
release button down until it clicks into
Vent
position.
Steam leaks
from side of lid
No sealing ring in lid
Fit sealing ring.
Sealing ring damaged or not
properly installed
Replace sealing ring.
Food debris attached to sealing ring
Remove sealing ring and clean thoroughly.
Lid not closed properly
Open, then close lid.
Sealing ring rack is warped
or off-centre
Remove sealing ring from lid, check sealing
ring rack for bends or warps.
Contact
Customer Care
.
Inner pot rim may be misshapen
Check for deformation and contact
Customer Care
.
Any other servicing should be performed by an authorised service representative.
