10
Warranty Claim Procedure
The Buyer is obliged to check the Goods delivered by the Seller immediately after taking the
responsibility for the Goods and its damages, i.e. immediately after its delivery. The Buyer must check
the Goods so that he discovers all the defects that can be discovered by such check.
When making a Warranty Claim the Buyer is obliged, on request of the Seller, to prove the purchase
and validity of the claim by the Invoice or Bill of Delivery that includes the product’s serial number, or
eventually by the documents without the serial number. If the Buyer does not prove the validity of the
Warranty Claim by these documents, the Seller has the right to reject the Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the Warranty (e.g. in the case that the
Warranty Conditions were not fulfilled or in the case of reporting the defect by mistake etc.), the Seller
is eligible to require a compensation for all the costs arising from the repair. The cost shall be
calculated according to the valid price list of services and transport costs.
If the Seller finds out (by testing) that the product is not damaged, the Warranty Claim is not accepted.
The Seller reserves the right to claim a compensation for costs arising from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is legally covered by the Warranty provided by
the Seller, the Seller shall fix the reported defects by means of repair or by the exchange of the
damaged part or product for a new one. Based on the agreement of the Buyer, the Seller has the right
to exchange the defected Goods for a fully compatible Goods of the same or better technical
characteristics. The Seller is entitled to choose the form of the Warranty Claim Procedures described
in this paragraph.
The Seller shall settle the Warranty Claim within 30 days after the delivery of the defective Goods,
unless a longer period has been agreed upon. The day when the repaired or exchanged Goods is
handed over to the Buyer is considered to be the day of the Warranty Claim settlement. When the
Seller is not able to settle the Warranty Claim within the agreed period due to the specific nature of the
Goods defect, he and the Buyer shall make an agreement about an alternative solution. In case such
agreement is not made, the Seller is obliged to provide the Buyer with a financial compensation in the
form of a refund.
