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Unplug your washer from the electrical outlet and leave your washer’s lid 
open to let air circulate inside the tub.

Troubleshooting

CAUTION: 

If your washer has been stored in below-freezing temperatures, allow time for any 
leftover water in your washer to thaw out before use.

CAUTION: 

Don’t try to repair your washer yourself. Doing so invalidates the warranty.

PROBLEM

SOLUTION

Washer doesn’t 
start

• Make sure that your washer is plugged in.
• Make sure that the lid is closed.
• Make sure that the water source faucets are open.
• Make sure that you press the 

/Start/Pause

 button to start 

your washer.

• Before your washer starts to fill, it makes a series of clicking 

noises to make sure that the lid is locked and to do a quick 
drain.

• Make sure that the child lock function isn’t turned on. See 

Setting the child lock on page 36.

• Make sure that the 

Delay 

option isn’t turned on. See Step 6: 

(Optional) Set a delayed start time on page 34.

• Check the fuse or reset the circuit breaker.

No water or not 
enough water
OR
Detergent or 
softener is still in 
its compartment 
after the wash 
cycle is 
completed

• Make sure that both faucets are fully turned on.
• Make sure that the water pressure is in the range listed in Water 

requirements on page 20.

• Make sure that the water inlet hoses aren’t kinked. Straighten if 

necessary.

• Disconnect the hoses and clean the hose filter screens. The 

screens may be clogged.

Washer vibrates 
or is too noisy

• Make sure that your washer is set on a level surface. If the 

surface isn’t level, adjust your washer’s feet to level your 
washer. See Step 4: Level your washer on page 29.

• Make sure that your washer isn’t touching any other object.
• Make sure that the laundry load is balanced.
• During the spin process, if clothes are piled to one side of the 

tub, your washer may stop because of the imbalance. Your 
washer tries up to three times to solve the problem 
automatically. If your washer can’t solve the problem, try to 
manually redistribute clothes inside the tub.

• Note to reviewers: imbalance is correct here because it is used 

as a noun.

Summary of Contents for NS-TWM45W1

Page 1: ...Before using your new product please read these instructions to prevent any damage USERGUIDE High Efficiency Top Load Washer NS TWM45W1...

Page 2: ...Step 6 Run a test cycle 31 Step 7 Protect the power cord 31 Washing a load of laundry 32 Step 1 Selecting a detergent 32 Step 2 Turn on your washer 32 Step 3 Load your washer 32 Step 4 Add detergent...

Page 3: ...roperty damage The Warnings and Important Safety Instructions in this guide do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and...

Page 4: ...posed to the weather or freezing temperatures 10 Do not tamper with the controls 11 Do not repair or replace any part of the appliance or attempt any servicing unless it is specifically recommended in...

Page 5: ...tric transformer It may result in electric shock or fire Make sure that the power voltage frequency and current match the product s specifications Failing to do so may result in electric shock or fire...

Page 6: ...to do so may result in electric shock or fire 3 In the event of a gas leak such as propane or LP gas ventilate the area immediately Do not turn any appliance or light on or off Do not use a ventilatin...

Page 7: ...is necessary when the washer is used near children As children grow teach them the proper safe use of all appliances Failure to do so may result in serious injury 18 Keep laundry products out of reach...

Page 8: ...e with wet hands This may result in electric shock 35 Do not spray volatile material such as insecticide onto the surface of the appliance As well as being harmful to humans it may also result in elec...

Page 9: ...t be grounded In the event of malfunction or breakdown grounding will reduce the risk of electric shock by providing a path of least resistance for electric current This appliance is equipped with a c...

Page 10: ...TALLATION INSTRUCTIONS 10 www insigniaproducts com Features Package contents Make sure that the following items came with your washer Drain hose and clamp 1 Hose holder 1 UserGuide Hose clamp 2 Filter...

Page 11: ...LATION INSTRUCTIONS Main components Top lid Drain hose and holder Cabinet Faucetsandwaterinlethoses not included Four adjustable legs Control panel Waterinletvalves on the back Power cord Drain hose o...

Page 12: ...INSTALLATION INSTRUCTIONS 12 www insigniaproducts com See through window Fabric softener compartment Detergent compartment Bleach compartment Lid lock...

Page 13: ...the display shows the cycle process and time remaining in the cycle Note The time shown is an estimate based on normal operating conditions External factors such as the load size room temperature inco...

Page 14: ...ld these buttons again for three seconds to turn off the function When the child lock function is turned on the only buttons that works is the POWER button and the Soil Level and Temp buttons you use...

Page 15: ...r washer to move slightly during the spin cycle WARNINGS Packing materials can be dangerous to children Keep all packing materials plastic bags polystyrene and so on well out of the reach of children...

Page 16: ...INSTALLATION INSTRUCTIONS 16 www insigniaproducts com Washer dimensions and installation measurements 45 in 114 2 cm 27 in 68 6 cm...

Page 17: ...17 NS TWM45W1 www insigniaproducts com INSTALLATION INSTRUCTIONS 60 4 in 153 5 cm 28 9 in 73 5 cm...

Page 18: ...a of 72 sq in 465 sq cm with a minimum clearance of 3 in 7 6 mm at the top and bottom A slatted door with equivalent space clearance is acceptable Installing in an alcove or closet Minimum clearances...

Page 19: ...that serves only your washer Electrical grounding is required for your washer You must ground your washer In the event of a malfunction or breakdown grounding reduces the risk of electric shock by pr...

Page 20: ...rom the water hose fittings Drainage requirements The recommended height for the drain standpipe is 48 in 122 cm The drain hose must be routed through the hose holder to the standpipe The standpipe mu...

Page 21: ...ctor Take the rubber washer with filter out of the accessory bag and install it into the water inlet hose connector Note The water supply hoses aren t supplied with your washer and must be purchased s...

Page 22: ...are snug Tighten them an additional two thirds of a turn with pliers or a wrench Pull the water supply hoses downwards to make sure that they are connected securely CAUTION Don t overtighten the fitti...

Page 23: ...oducts com INSTALLATION INSTRUCTIONS 3 Place the unconnected ends of the hoses into a bucket then turn on the faucets connected to the water supply hoses for 10 or 15 seconds to remove any foreign sub...

Page 24: ...s then check all the water supply intake connections and the faucets for water leaks Notes If you don t want to use the hot water supply hose insert a water intake cap into the hot water supply intake...

Page 25: ...ay from the end of the hose 2 Insert the drain hose with the clamp onto your washer s drain pipe Make sure that the drain hose completely covers the end of the drain pipe CAUTIONS Failure to slide the...

Page 26: ...iaproducts com 3 Move the clamp toward the drain pipe outlet Tighten the clamp with a flat head screwdriver 4 Fasten the drain hose to the washer frame at the indicated locations with the provided hos...

Page 27: ...the side of the basin wall with the hose holder then tape it or tie it with a piece of cord to prevent the drain hose from moving In a standpipe The standpipe must be no shorter than 39 in 99 cm and n...

Page 28: ...ON INSTRUCTIONS 28 www insigniaproducts com In a laundry tub The laundry tub must be no shorter than 39 in 99 cm and no higher than 96 in 244 cm maximum Hose retainer Tie strap 96 in max 244 cm 39 in...

Page 29: ...her isn t level the water only touches part of the leveling circle CAUTION Don t use your washing machine without leveling it If your washer isn t level it may Vibrate excessively which can cause your...

Page 30: ...just the leveling feet two in the front and two in the back on the bottom of your washer Extend the feet only as much as is necessary If the feet are extended too much your washer may vibrate Note Hav...

Page 31: ...Pause button to start the test cycle Your washer shouldn t rock or vibrate excessively when water fills the tub or when washing or spinning Your washer should drain well during the spin cycle Step 7...

Page 32: ...p 3 Load your washer 1 Sort laundry by fabric type soil level color and load size 2 Fill the tub with dry unfolded clothes Load the tub no more than 3 4 full WARNING To reduce the risk of fire electri...

Page 33: ...m liquid If you are using powder detergent add it to the bottom of the tub before you add the load Note The bleach dispenser doesn t have a water inlet to the bleach dispenser so the bleach directly l...

Page 34: ...for each cycle type see Washer options and settings on page 37 Step 6 Optional Set a delayed start time You can program a wash cycle then set a time when you want a wash cycle to begin 1 Press the De...

Page 35: ...want is reached Release the button for three seconds If you decide to cancel the delay setting you can either turn the cycle selector or push the Delay button until 0 is reached Ideally you should set...

Page 36: ...lock Your washer has a child lock function to prevent children from playing with your washer When you turn on the child lock the only buttons that work are the Power button and the Soil Level and Temp...

Page 37: ...ower button turn on the child lock function then press the Power button to turn off your washer When you want to use your washer you need to turn off the lock function If your washer displays the E3 c...

Page 38: ...d Bulky Large items like blankets and comforters Extra Heavy Heavy Medium Light Extra Light Hot Warm Eco Warm Cold Tap Cold Colors Cotton Linen Towels Shirts Sheets Jeans Mixed loads Heavy Medium Ligh...

Page 39: ...partment To remove laundry product residue wipe with a damp cloth and towel dry You can remove the detergent and softener compartments to clean them However the bleach compartment isn t removable so y...

Page 40: ...rt time on page 34 Check the fuse or reset the circuit breaker No water or not enough water OR Detergent or softener is still in its compartment after the wash cycle is completed Make sure that both f...

Page 41: ...restored Your washer waits three minutes then runs the rest of the cycle Washer doesn t drain or spin Close the lid then press the Start Pause button to start your washer For your safety your washer...

Page 42: ...g a detergent on page 32 Load has too many suds Use a high efficiency detergent to reduce over sudsing See Step 1 Selecting a detergent on page 32 If you have soft water reduce the amount of detergent...

Page 43: ...See Washer vibrates or is too noisy on page 40 Contact Insignia Customer Care E5 Impact switch failed The switch is pressed against the outer tub cover Level your washer See Step 4 Level your washer...

Page 44: ...cations Dimensions H W D 45 in 27 in 29 in 114 2 cm 68 6 cm 73 6 cm Weight 137 8 lbs 62 5 kg Power 120 V 60 Hz Current draw 10A Pulsator type Impeller Drum grain Ellipse Display type LED Display color...

Page 45: ...eriod expires you must pay all labor and parts charges This warranty lasts as long as you own your Insignia Product during the Warranty Period Warranty coverage terminates if you sell or otherwise tra...

Page 46: ...SIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT INCLUDING BUT NOT LIMITED TO LOST DATA LOSS OF USE OF YOUR PROD...

Page 47: ...77 467 4289 U S and Canada INSIGNIA is a trademark of Best Buy and its affiliated companies Distributed by Best Buy Purchasing LLC 7601 Penn Ave South Richfield MN 55423 U S A 2020 Best Buy All rights...

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